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Social Media Compatibility ...
WA should consider incorporating into the platform the ability to distribute social-media updates simultaneously with email 'newsletters' and other blasted communications. I envision the user programming into their social-media account information, and from the email-newsletter/communique-creation phase one would have the ability to add whichever social-media outlets they choose. From there, you would either send out the subject of the email and a link to the newsletter/communique as a default or it could be edited to fine-tune the blast to the different social-media outlets. Email newsletters/communiques could also have the ability to be 'Like'd or tweeted by readers, which would post to their wall or send a message referencing the subject line and linking to the newsletter/communique. Please reference Constant Contact's 'Simple Share' feature here http://search.constantcontact.com/services/index.jsp ...
WA should consider incorporating into the platform the ability to distribute social-media updates simultaneously with email 'newsletters' and other blasted communications. I envision the user programming into their social-media account information, and from the email-newsletter/communique-creation phase one would have the ability to add whichever social-media outlets they choose. From there, you would either send out the subject of the email and a link to the newsletter/communique as a default or it could be edited to fine-tune the blast to the different social-media outlets. Email newsletters/communiques could also have the ability to be 'Like'd or tweeted by readers, which would post…
13 votes -
CC list for system emails.
When sending out automated emails WA doesn't include a cc list in either the email header or the email body. For newer clubs or clubs that distribute administrative functions widely among volunteers, this means that when an email goes out, the (indirect) recipients don't necessarily know who else is seeing the email. And that means unnecessary FYI emails get sent after the fact.
Would it be easy to add a cc list to the bottom of the system generated emails that lists the adminstrative recipients? (by name rather than by email) Perhaps this should be an option, as some clubs may have externally managed distribution lists, which would render this option less than useful to them.
When sending out automated emails WA doesn't include a cc list in either the email header or the email body. For newer clubs or clubs that distribute administrative functions widely among volunteers, this means that when an email goes out, the (indirect) recipients don't necessarily know who else is seeing the email. And that means unnecessary FYI emails get sent after the fact.
Would it be easy to add a cc list to the bottom of the system generated emails that lists the adminstrative recipients? (by name rather than by email) Perhaps this should be an option, as some clubs…
3 votes -
Reverse order of blog posts
Currently our blog posts appear in reverse chronological order, starting with the latest post at the top and the earliest at the bottom. Is there a way to make them appear in
straight chronological order? If you’re wondering why that’s necessary, it’s because our users post in this blog to advertise upcoming events at their organizations http://www.mail2web.com/cgi-bin/read.asp?mb=inbox&mp=I&mps=0&lid=0&ld=-1&lp=32000&mn=27&ed=02aKlU3gEk7dMfqaKt4PANY/iIu81W9lxOa2niRTYRQogVwdqpNVv4vniNdEFDFTcYU5H5/F9hzN
dttUIbaLgAf/a0PIWc3cNAEwuSlhxxeyzd+quUE34WlQZXoXovCUh9l6gLS1nTv0ZYqUiqL5# ...so, for instance, right now I want the June events to be at the top and the October events to be at the bottom.Until you allow all page members (not just administrators) to create http://www.mail2web.com/cgi-bin/read.asp?mb=inbox&mp=I&mps=0&lid=0&ld=-1&lp=32000&mn=27&ed=02aKlU3gEk7dMfqaKt4PANY/iIu81W9lxOa2niRTYRQogVwdqpNVv4vniNdEFDFTcYU5H5/F9hzN
dttUIbaLgAf/a0PIWc3cNAEwuSlhxxeyzd+quUE34WlQZXoXovCUh9l6gLS1nTv0ZYqUiqL5# Events, this is the workaround that we’ve devised...we just need a little more control over the order in which the posts appear.Thanks in advance for your help.
Currently our blog posts appear in reverse chronological order, starting with the latest post at the top and the earliest at the bottom. Is there a way to make them appear in
straight chronological order? If you’re wondering why that’s necessary, it’s because our users post in this blog to advertise upcoming events at their organizations http://www.mail2web.com/cgi-bin/read.asp?mb=inbox&mp=I&mps=0&lid=0&ld=-1&lp=32000&mn=27&ed=02aKlU3gEk7dMfqaKt4PANY/iIu81W9lxOa2niRTYRQogVwdqpNVv4vniNdEFDFTcYU5H5/F9hzN
dttUIbaLgAf/a0PIWc3cNAEwuSlhxxeyzd+quUE34WlQZXoXovCUh9l6gLS1nTv0ZYqUiqL5# ...so, for instance, right now I want the June events to be at the top and the October events to be at the bottom.Until you allow all page members (not just administrators) to create http://www.mail2web.com/cgi-bin/read.asp?mb=inbox&mp=I&mps=0&lid=0&ld=-1&lp=32000&mn=27&ed=02aKlU3gEk7dMfqaKt4PANY/iIu81W9lxOa2niRTYRQogVwdqpNVv4vniNdEFDFTcYU5H5/F9hzN
dttUIbaLgAf/a0PIWc3cNAEwuSlhxxeyzd+quUE34WlQZXoXovCUh9l6gLS1nTv0ZYqUiqL5# Events, this is the workaround…10 votes -
Collect only registration form for guest registrations
Currently the three options for Guests of a registration are: For guest registrations Only collect total number of guests Collect contact information for each guest Collect full registration form for each guest All of our events allow for guests from the same Company. The guests can choose a variety of options that do not have to be the same as the registrant. We don't need the full contact information again, and having to enter it is somewhat bothersome. However we do need more that just the guest count. The only work around found is to include "Participant #1", "Participant #2" etc. in the form, but this means we must go into each attendee data to get a true count of registrants. It would be most helpful (and more user friendly for our members) if one additional option can be added: Collect registration form without Common Fields Thanks for your good work. I'm looking forward to 4.4!
Currently the three options for Guests of a registration are: For guest registrations Only collect total number of guests Collect contact information for each guest Collect full registration form for each guest All of our events allow for guests from the same Company. The guests can choose a variety of options that do not have to be the same as the registrant. We don't need the full contact information again, and having to enter it is somewhat bothersome. However we do need more that just the guest count. The only work around found is to include "Participant #1", "Participant #2"…
12 votes -
Separate billing contact for event registration
I suggest adding another email field in the contact profile for the Accounts Payable. Often the contact who is registering is not in billing and if the registrant does not pay by credit card then then the A/P staff does not know they owe money b/c the contact does not forward the confirmation invoice via email. This is especially cumbersome with multiple employees in one company.
7 votes -
Custom metadata for events pages
I run 3-4 events a week and autopost these to FaceBook using the events page RSS and Twitterfeed. It works a treat except that the posts contain the same blurb and a title which I'm not too happy about (you can see what I mean here: https://www.facebook.com/MySocialCircle )
Is it possible, to customise the title for the event details pages? It seems to read as "organisation name - event title" as the page title, and the blurb appears to come from the events calendar page description meta tag.
Is it possible to change the description metadata dynamically (to take details from the event description) and perhaps customise the title (even if only to reverse the order)?
I realise that the way its displayed does have something to do with FB and the way it presents links now, but it would be so great if every time I shared a link via RSS feed that it didn't have the same old blurb.......
Anyone got any brilliant ideas?
I run 3-4 events a week and autopost these to FaceBook using the events page RSS and Twitterfeed. It works a treat except that the posts contain the same blurb and a title which I'm not too happy about (you can see what I mean here: https://www.facebook.com/MySocialCircle )
Is it possible, to customise the title for the event details pages? It seems to read as "organisation name - event title" as the page title, and the blurb appears to come from the events calendar page description meta tag.
Is it possible to change the description metadata dynamically (to take details…
4 votes -
Can I add renewal date to member directory?
In my association, members are divided into teams headed by board members. I have created directories for each team as a contact list and given access to these lists to board members only. They are asking to add "Renewal due on" to the contact list, but I don't see a way to do that. I would also like to be able to add "Member since" to our public directory of members as well.
Is this capability already built in? If so, can you tell me where to look? If not, how do I switch this question to the wishlist section?
Thanks
In my association, members are divided into teams headed by board members. I have created directories for each team as a contact list and given access to these lists to board members only. They are asking to add "Renewal due on" to the contact list, but I don't see a way to do that. I would also like to be able to add "Member since" to our public directory of members as well.
Is this capability already built in? If so, can you tell me where to look? If not, how do I switch this question to the wishlist section?
…
9 votes -
option to easily unsubscribe from all emails
When people hit the "unsubscribe" link at the bottom of an email, it would be good, as a checkbox option on the page they land on, to allow them to unsubscribe from all emails, not just newsletters. I suspect some of our contacts will not be happy if they still receive event notifications when they intended to unsubscribe fully. I don't think that one should ask them to login to do this (from their full profile). At present, we will need to manually check for these people and remove them from other mailings.
PS. It would also be good if the slightly confusing terminology relating to email subscription was made consistent across the system (WildApricot has indicated that they intend fixing this aspect).
When people hit the "unsubscribe" link at the bottom of an email, it would be good, as a checkbox option on the page they land on, to allow them to unsubscribe from all emails, not just newsletters. I suspect some of our contacts will not be happy if they still receive event notifications when they intended to unsubscribe fully. I don't think that one should ask them to login to do this (from their full profile). At present, we will need to manually check for these people and remove them from other mailings.
PS. It would also be good if…
11 votes -
Income Forecast Report
I just started using Wild Apricot and was looking for an Income Forecast report that will look at upcoming renewals and will report on this.
This will allow for better budgeting.
Maybe even a yearly graph so we can see which months we will not see much income from renewals.
This would allow us to focus our efforts on this month to help smooth out cashflow over the entire year.I hope this makes it into the next release as it seems like a simple report, all the information is already in the system.
Thanks
David
7 votes -
Managing late event cancellation - payment forfeit
Currently, when you cancel an attendee from an event where they have paid a registration fee, the system credits their account with the amount paid for that event, which is fair enough EXCEPT in some cases, when we have had to pre-purchase tickets and technically cannot refund the amount, but would still like to cancel the registration for recording purposes.
It would be good if, when cancelling an event registration that is not free, we are given the option to credit the account or not. That way, if you want to make the funds available to use for another event you can (as is the default), but if you need to hang onto the funds for whatever reason, you also have that option.
This could be part of the popup you get where you can add optional comments when cancelling an event registration.
Hopefully that explains it enough - let me know if you need more!
Thanks
Currently, when you cancel an attendee from an event where they have paid a registration fee, the system credits their account with the amount paid for that event, which is fair enough EXCEPT in some cases, when we have had to pre-purchase tickets and technically cannot refund the amount, but would still like to cancel the registration for recording purposes.
It would be good if, when cancelling an event registration that is not free, we are given the option to credit the account or not. That way, if you want to make the funds available to use for another event…
41 votes -
Let contacts edit subscription sources
The subscription pages are a good idea, but once contacts sign up, they can't edit which topics/types of e-blasts they subscribe too. They can only unsubscribe from all manual emails.
In my organization, we have six monthly newsletters on different topics. In the past, we have used Constant Contact lists to manage this - people can always edit which of our lists they subscribe to. If they are tired of the Foreclosure newsletters but still want the Microenterprise newsletters, they can customize that. In WA, if they are tired of Foreclosure emails, it looks like they have to unsubscribe from EVERYTHING (and then maybe re-subscribe to the lists they are still interested in?).
We are working around this by avoiding subscription pages altogether and using a common field for "email interests" that contacts can edit in their profiles, but this is not intuitive and easy for them and I worry about disrespecting their contact preferences.
I would like the Email Subscriptions page of a contact's member profile to allow a broken-down list of customized subscriptions, rather than just the "e-Newsletters and email blasts" option. For example, our contacts would be able to toggle Event Notifications, All email blasts, forum posts AND the 6 "email interests" we offer.
More discussion of this problem can be found on this thread: http://forums.wildapricot.com/forums/308929-general-discussion-and-questions/suggestions/8822887-unsubscribe-from-a-newsletter .
Thanks!
The subscription pages are a good idea, but once contacts sign up, they can't edit which topics/types of e-blasts they subscribe too. They can only unsubscribe from all manual emails.
In my organization, we have six monthly newsletters on different topics. In the past, we have used Constant Contact lists to manage this - people can always edit which of our lists they subscribe to. If they are tired of the Foreclosure newsletters but still want the Microenterprise newsletters, they can customize that. In WA, if they are tired of Foreclosure emails, it looks like they have to unsubscribe from…
28 votes -
Allowing a non-member to be the bundle admin
It would be very handy if a non-member could be assigned as the 'bundle admin' for a bundle membership. For example I have a law association that has individual and corporate levels.
Many of the corporate level members would prefer if invoices and communications were sent to a different contact rather then one of the members in the bundle (such as an admin or accounting person).
Very often, an admin staff member is tasked to keep the bundle members profiles up to date and coordinate the payment of dues. Again, my situation may be not be the norm as it is an association of layers (most lawyers have assistants to do these things!).
A quick fix could be adding a second email field for the bundle admin where I could list the email address the non-member. This way, the second contact would get a copy of all of the system generated emails the bundle admin gets.
It would be very handy if a non-member could be assigned as the 'bundle admin' for a bundle membership. For example I have a law association that has individual and corporate levels.
Many of the corporate level members would prefer if invoices and communications were sent to a different contact rather then one of the members in the bundle (such as an admin or accounting person).
Very often, an admin staff member is tasked to keep the bundle members profiles up to date and coordinate the payment of dues. Again, my situation may be not be the norm as it…
10 votes -
Admin login to user account
I've had numerous opportunities recently to resolve event registration and payment issues with clients.
I deal with non-member contacts and with members at a dozen different membership levels whose memberships are in various states of completion or default. I have to try to explain to them how to navigate the system without having any real clue as to what they are seeing. Every now and again someone supplies their password and I can log in as they do only to find a world very different from what I expected.
Can you please provide us with a way to see the system from the eyes of our customers?
I would think this could be done by adding a "Site Password" option to Settings -> Site Settings. This would mean that there were now two passwords that worked - the contact's own password and the site's universal password. I do not see this as a security issue since we already have access to all customer data, what we don't have is access to the customer's view of that data.
I realize that I can change the user's password and then log in to their account but then I have to explain to them why their old password does not work and ask them to create a new one. This does not create an impression of good management. Also, am I'm not comfortable asking them for their password.
I've had numerous opportunities recently to resolve event registration and payment issues with clients.
I deal with non-member contacts and with members at a dozen different membership levels whose memberships are in various states of completion or default. I have to try to explain to them how to navigate the system without having any real clue as to what they are seeing. Every now and again someone supplies their password and I can log in as they do only to find a world very different from what I expected.
Can you please provide us with a way to see the…
10 votes -
Show Refunds with the Event
Currently, if you click on Finances, then Payments and Refunds, you can see refunds issued for a cancelled event registration (i.e., through PayPal). But, there is a also Payment and Refunds tab under the Financials of the actual event, which shows nothing (please see attached image). This is very confusing. Shouldn't my Refunds also show under the actual event? (Click Events, select event, click Financials, click Payments and Refunds tab?)
WA says they don't appear because, once you cancel the Registration, it deletes the invoice, so it has no data to find and show. WELL..... what if you didn't delete the invoice? What if you just HIDE it? That way the data would be available to use.
Screen image:
http://www.screencast.com/t/wTEsfjX1O4T
Thanks,
Rick
Currently, if you click on Finances, then Payments and Refunds, you can see refunds issued for a cancelled event registration (i.e., through PayPal). But, there is a also Payment and Refunds tab under the Financials of the actual event, which shows nothing (please see attached image). This is very confusing. Shouldn't my Refunds also show under the actual event? (Click Events, select event, click Financials, click Payments and Refunds tab?)
WA says they don't appear because, once you cancel the Registration, it deletes the invoice, so it has no data to find and show. WELL..... what if you didn't delete…
8 votes -
Admin preview of event registration settings
I'm frustrated that there is no preview feature for the admin creating an event. I very much want to view the page/option I'm working on without having to open all registration options, register, delete my registration, and then close all options. It's a very time-consuming workaround.
Other details on my events wishlist:
- change registration field type with a click of a button, ex: from dropdown to checklist
- enable/disable registration types from registration view page (action buttons on a single page)
- bundle event registration with membership application/renewal. I want registrants to automatically become members by opting in - with or without additional charge at my discretion. Currently I'll have to manually edit membership as registrations occur.
I'm frustrated that there is no preview feature for the admin creating an event. I very much want to view the page/option I'm working on without having to open all registration options, register, delete my registration, and then close all options. It's a very time-consuming workaround.
Other details on my events wishlist:
- change registration field type with a click of a button, ex: from dropdown to checklist
- enable/disable registration types from registration view page (action buttons on a single page)
- bundle event registration with membership application/renewal. I want registrants to automatically become members by opting in - with or without…
34 votes -
Change Checkboxes for fields with Radio choice in Advanced Search - e.g. Membership level or Status
Hi guys,
I love the advanced search feature, with one exception. The "Radio Buttons" field should be searchable like a checkbox field is. This is the search for a radio button field:
Whereas the checkbox search looks like this:
I think they should have essentially the same options. There are some questions that I do not want members to have the option to choose multiples of - for example region. They can only live in one region, so I do not want them choosing 3-4 regions.
However, I'd like to be able to run a search for those who are NOT in ANY region, and so forth. The checkbox search is far more functional than the radio button search.
Thanks in advance for your help.
Hi guys,
I love the advanced search feature, with one exception. The "Radio Buttons" field should be searchable like a checkbox field is. This is the search for a radio button field:
Whereas the checkbox search looks like this:
I think they should have essentially the same options. There are some questions that I do not want members to have the option to choose multiples of - for example region. They can only live in one region, so I do not want them choosing 3-4 regions.
However, I'd like to be able to run a search for those who are…
23 votes -
Date/time stamping for member internal notes.
Hi, Good morning!
There are always multiple opportunities to create internal notes on a members account, following contact or interaction with a member - just as you might do with CRM and contact management software.
These notes relate directly to the members account, including contact and support provided to the member. It is extremely important to have an internal notes section that includes simple time-stamping, display and tracking abilities. The current implementation of lumping them all together into a memo field has been cumbersome and time-consuming to manage. The ability to keep and track effective notes is essential to any membership organization. Otherwise, it must be done offline in another application - which is what we are doing today.
The link below is a very simple mock-up of our suggestion.
http://waproca.org/resources/Pictures/internalnotes.jpg
Please consider this a request for enhancement and update to your fantastic software, in order to improve communication tracking and internal notes regarding our members.
Thank you,
TimHi, Good morning!
There are always multiple opportunities to create internal notes on a members account, following contact or interaction with a member - just as you might do with CRM and contact management software.
These notes relate directly to the members account, including contact and support provided to the member. It is extremely important to have an internal notes section that includes simple time-stamping, display and tracking abilities. The current implementation of lumping them all together into a memo field has been cumbersome and time-consuming to manage. The ability to keep and track effective notes is essential to any…
14 votes -
Please allow the acceptance of eChecks / ACH payments
We have authorize.net as our payment gateway, which does allow for the acceptance of eChecks, only your forms are not enabled for that type of payment. Please enhance your payment types to include the acceptance of eChecks through authorize.net! Thank you!
77 votes -
Import of Legacy Subscriptions
We must migrated to WA and the one thing I couldn't do which would be nice would be to import email subscription options from our old system. The import function didn't allow me to select the Subscription field even though it's a field that can be exported.
This was my work around. I created groups that matched each of our subscription options and imported to them. I then created saved queries that included anyone subscribed to that option OR anyone in that group to continue sending to the same people. The problem is people who want to unsubscribe can't do it because they received the email because I had them in a group. I'll be sending emails to those in the group but not subscribed reminding them to re-subscribe and will eventually drop the group but it's creating additional work.
We must migrated to WA and the one thing I couldn't do which would be nice would be to import email subscription options from our old system. The import function didn't allow me to select the Subscription field even though it's a field that can be exported.
This was my work around. I created groups that matched each of our subscription options and imported to them. I then created saved queries that included anyone subscribed to that option OR anyone in that group to continue sending to the same people. The problem is people who want to unsubscribe can't do…
4 votes -
Maintain cursor position switching to/from HTML view
If you wish to fine-tune something by switching to the HTML view while editing a page it is a major task to find the right place. Can you place the cursor in the same position when switching to/from the HTML view to make this easy?
6 votes
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