Retaining your membership is important to your organization. While Wild Apricot gives you the ability to do automatic renewals and send out reminders for non-automatic renewals, some have suggested that it would be handy to be able to report on this.

Suggested
Create the ability for administrators to be able to run reports on renewal rates for members.

The important thing for this is that we identify what information should be in the reports. At first blush, I can imagine:
* In a year, how many renewals were done before the renewal date, on the renewal date, and then certain days after renewal date (5 days after, 30 days after etc). This could be set up so that it gets the dates from the reminders that you've set up on your membership level.
* Attrition - How many members within a certain time period have not renewed or have been archived .

I'd love to hear what other information about your members renewal/membership status you'd like to be able to track and analyze.

I have two sites that I have just created and thought before hand (Prior to last update) that I tried the registration process. I recall being able to turn off manual or offline payments which in turn would only complete event registrations only if an online payment was received.

Now that I have built these two sites and see that "invoices" are being created and people are regsitering without paying online, it is creating a major problem and adding a tremendous burden on our businesses in multiple ways.

1. A bunch of our events have limited registration so when people register without paying, It is closing our events to participants that have no financial committement yet to us, which causes issues trying to receive those payments before the scheduled events.

2. Most of our event participants are not members of our site, and one of our sites we have even used css customization to completely take out the username/password box so when people register for events and don't pay they don't have anyway to do so in the future except the one email they get afterwards showing they have an invoice.

3. A lot of our events are online so we don't physically see the participant. This goes along with the first point in trying to collect payments prior to the event starting and the pain that goes along in trying to collect registration fees from a registered guest.

I don't understand how this is not a larger issue with other sites. For example:

Dinner Events - Multiple guests can register for the event that didn't pay, not show up and the business is out money.

Bracketed Events - We are running a sports tournament that have a max of 16 competitors in each division. The winner of the division gets a paid trip to the world championships. If competitors register and don't pay and don't show up, we are out of the money and have to pay out of pocket for the competitor in that division to go to the world championships.

Online Events - I started a fantasy sports site where each event consists of 10 teams that have a specific online draft date. The winners get the prize money. If a team registers but doesn't pay, then we have to pay winners out of pocket.

I understand invoices are created and we can send them ourselves and spend time trying to collect payments afterwards. However this is very time consuming and risky. If there is a way to limit registrations to only participants that already paid online then I would be extremely grateful if someone would be able to explain it to me. If not, is there anything in the works to fix this issue.

Through creating the site I have used WA support and it has been very helpful...except when I called about this specific issue which the lady was pretty rude. I just want to say thanks for the help so far and I apologize for how large this post got. I just need to find a solution for this issue prior to moving forward with the businesses I am working for/with.

Well I'm going to be announcing our new site to our organization this week. We're going with the community plan so that each of 12 teams will have their own page that they will manage. Many are low tech (like looking for the "any" key). I pushed to get the community plan so that we could do this. I loved the feature that you can give access to one page to one person or group. Ultimately I'd like each user to be able to have their own page if they want.

I created an account and gave admin access to 1 page, looked great. I didn't have to worry about non-tech users messing up the rest of the site, I thought. I was thrilled. Then I went to settings and saw that file management was accessable. I uploaded a file under my full admin account then went in and successfully deleted it under the restricted admin account. Not cool.

I don’t get it, how could you allow a restricted access to the files of the whole site? This to me defeats the purpose of such restriction. I now have to rethink how we handle this. Please consider an option to turn off file management for restricted access admins or at least prevent them from deleting , renaming or moving files as the original poster asked.

This is the one main feature why will be going for the community over group plan. I'm responsible for the whole site and I don't like the idea of dozens of low tech users possibly munging up things and I without audit trails I won't even be able to figure out who did it.