11 results found

1. With Safari for MacOS High Sierra and iOS 11, a new option to prevent cross-site tracking created.

   Need to upgrade all WA widgets from iFrame. Right now, with Safari for MacOS High Sierra and iOS 11, a new option to "prevent cross-site tracking," was created. This prevents the user from using any of the WA widgets embedded in a website.

   17 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   18 comments  ·  Widgets  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   Planned to be fixed in upcoming 7.26 release (beginning of summer)

2. Allow waitlisted person to self cancel

   Allow waitlisted person to self cancel

   54 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   15 comments  ·  Events  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Work in progress  ·  AdminKatya Tyukina (Director of Product Management, Wild Apricot by Personify) responded

   Great news! We have added waitlist cancellation options to our mobile app Wild Apricot for Members. The logic follows the same rules as for regular registrations. If cancellation is available for the ticket type, it will also be available for the waitlist. 

   
   

   We're looking into bringing this feature to our web app too. Stay tuned for updates and Happy Holidays!

3. Mobile app for admins. Add an ability to manage guests for registrants

   The admin's app should allow managing guests registrations. People can't add or edit guests themselves after they've already registered so they ask admins to do it.

   27 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   10 comments  ·  Mobile  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Work in progress  ·  AdminKatya Tyukina (Director of Product Management, Wild Apricot by Personify) responded

   We are developing the ability to manage guest registrations on the admin app, including adding, editing, and deleting guests. Changes to the member app will follow.

4. account billing history

   Allow WA account administrators to access their payment/billing history online without having to submit a helpdesk request.

   • 

   16 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   5 comments  ·  Account administration  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   Account billing history is part of new billing system. It is already available for some of the accounts and  will be available for everyone once we finish migration of all customers  to new billing system.

   Special note, that full payment history will be available after migration to new billing and onwards. For previous periods you will still need to reach our billing support

5. Reset password from mobile app

   If you log out and can't remember your password, the app has no 'reset your password' option. It's unclear and inconvenient to go to the website and use it from there.

   17 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   2 comments  ·  Mobile  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Work in progress  ·  AdminKatya Tyukina (Director of Product Management, Wild Apricot by Personify) responded

   We've started working on this feature for our mobile apps - the Forgot Password functionality. We'll be rolling it out first for the Member app and later for the Administrator app. Let me know if you have any questions!

6. Upgrade account using a Paypal account instead of a credit card

   Allow payment by Payapl for associations that are not able to have a credit card.

   15 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Account administration  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   Direct payment for WildApricot services via PayPal is part of new billing system. It is already available for some of the accounts and will be available for everyone once we finish migration of all customers to new billing system

7. option to "not renew"

   This might seem obvious, but is there a way for a member to choose to not renew their membership, archive themselves and thus stop the renewal reminder emails?

   Each year about a third of our organization ages out but we don't know in advance who they are so we can't proactively archive them on the admin side. They get annoyed when the first renewal reminder emails start showing up, and their first reaction is to bombard the membership chairperson with requests to be removed from the email list. It's a pain.

   It this isn't possible, do you have a suggested workaround that doesn't require the membership chair to do anything explicit?

   Thanks,

   ~ Kim

   This might seem obvious, but is there a way for a member to choose to not renew their membership, archive themselves and thus stop the renewal reminder emails?

   Each year about a third of our organization ages out but we don't know in advance who they are so we can't proactively archive them on the admin side. They get annoyed when the first renewal reminder emails start showing up, and their first reaction is to bombard the membership chairperson with requests to be removed from the email list. It's a pain.

   It this isn't possible, do you have a suggested… more

   107 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   20 comments  ·  Members  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   We started working on providing members ability to stop their own membership. Stay tuned for updates!

8. credit card fees to be paid by members

   Our members love being able to pay their membership dues by credit card. However, our biggest gripe with the payment systems that apricot supports is that there doesn't appear to be a way to give the credit card processing fee to the member, rather than our company. Since our membership costs are very high ($36,750), these small (~ 3.5%) fees really cost us a lot of money ($1,286.25), and it would be very helpful if we could pass these fees back on to the member.

   For example, if there was a way to allow members to manually enter in the amount they want to pay by credit card (including the 3.5% fee), rather than automatically having to pay the full invoice amount (less the 3.5% fee). I know Intuit QuickBooks allows the members to add the fee to their payment, but Apricot doesn't support intuit quickbooks online payments.

   Our members love being able to pay their membership dues by credit card. However, our biggest gripe with the payment systems that apricot supports is that there doesn't appear to be a way to give the credit card processing fee to the member, rather than our company. Since our membership costs are very high ($36,750), these small (~ 3.5%) fees really cost us a lot of money ($1,286.25), and it would be very helpful if we could pass these fees back on to the member.

   For example, if there was a way to allow members to manually enter in the… more

   •  

   122 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   58 comments  ·  Online payments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   Many thanks for your comments and feedback in this thread - it was super helpful for us in analysis and design of the feature.
   

   I'm happy to announce that we're working on adding donations to compensate payment processing fees. This feature will be released later this year.Some design decisions I wanted to speak out explicitly:
   

   1. We decided to proceed with optional donations to compensate credit card processing fees as opposed to surcharges/convenience fee.
   Main reasons for this is that there are too many regulations around mandatory charges to compensate fees: it's illegal in some countries/states, there are caps on how much you could charge, etc. To avoid all of this legal complications we decided to suggest members to opt-in to compensate processing fees, as opposed to make them obligatory.
   All these transactions will be recorded as donations in WA and can be later used for tax deduction.

   
   

   2. You will be able to set the amount of donation based on amount of payment (e.g. 2.9% +$0.3) based on your average transaction fees.
   Reason for this is that it's technically almost impossible to calculate amount of fee before transactions is done - there are too many variables in place: currency conversions, cross-border fees, different fees for credit card brands, etc.

   
   

   Thanks again for you support, votes and feedback. We really appreciate it!

   Many thanks for your comments and feedback in this thread - it was super helpful for us in analysis and design of the feature.
   

   I'm happy to announce that we're working on adding donations to compensate payment processing fees. This feature will be released later this year.Some design decisions I wanted to speak out explicitly:
   

   1. We decided to proceed with optional donations to compensate credit card processing fees as opposed to surcharges/convenience fee.
   Main reasons for this is that there are too many regulations around mandatory charges to compensate fees: it's illegal in some countries/states, there are caps on how much you could charge, etc. To avoid all of this legal complications we decided to suggest members to opt-in to compensate processing fees, as opposed to make them obligatory.
   All these transactions will be recorded as donations in WA and can be later used for tax deduction.

   
   

   2. You… more

9. Create and send a pdf of the invoice

   We are getting requests from event attendees for a pdf or a hardcopy of the invoice as organisations won't accept an email as an official invoice

   thanks derek

   •  

   145 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   56 comments  ·  Finances  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   I'm happy to say that we have started working on providing prebaked PDF of all invoices and include them into our emails.

   Couple of details about how we designed it:

    - it will be a link to download pdf of invoice available throughout the product (including emails sent to contacts)

    - as of now it will be static PDF, but later on we plan on adding capability to edit these PDFs as well

10. Provide a way to change membership level during renewal

    Current Behaviour

    During membership renewal a member may have more than one membership level available. Choosing among them is cumbersome. The member clicks one button to renew at his current level or clicks another button to choose a different level.

    Also, changing the membership level doesn’t act like a renewal as regards calculation of the Renewal Due date. Desired Behaviour

    Use one button for both functions. If multiple membership levels are available, show “Renew and choose membership level” on the “Renew until …” button. This would give the member a choice that looks like that on the membership application form.

    The membership Renewal Due date would need to be calculated based on the level that was selected, since different levels may have different renewal periods.

    An option may need to be added to the membership level renewal policy to prohibit member self-service level changes, which would prevent the Change Membership Level button from showing on forms. Why

    We have in the past only offered an annual membership (Regular). We have now created a three-year discounted membership as another level (Regular – 2011 3-Year Deal). The process for a member to select the new level is too cumbersome and confusing. First, he has to know another level exists. Then he has to use the Change Membership Level button instead of the Renew Until button. If he chooses the Change Membership Level button, the Renewal Due date is calculated differently that for a renewal (it’s based on the current date at the time of the level change).

    Current Behaviour

    During membership renewal a member may have more than one membership level available. Choosing among them is cumbersome. The member clicks one button to renew at his current level or clicks another button to choose a different level.

    Also, changing the membership level doesn’t act like a renewal as regards calculation of the Renewal Due date. Desired Behaviour

    Use one button for both functions. If multiple membership levels are available, show “Renew and choose membership level” on the “Renew until …” button. This would give the member a choice that looks like that on the membership application form.

    … more

    143 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    73 comments  ·  Members  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

    We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.

    As a first step, we suggest to redesign how level change is working and add prorating there:

    - Level would be changed immediately, as now - Remaining portion of old membership level payment will be applied to new level - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications: - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal date) - Allow member to renew for one extra period (e.g. when level changed in December)

    See attached diagram for details

    Do these changes seem reasonable to you? If not – what would you change and why?

    If you have some spare time, we would appreciate a short interview with you about your level setup and change level policy – just reply to post or email onesterkin [at] personifycorp.com

    We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.

    As a first step, we suggest to redesign how level change is working and add prorating there:

    - Level would be changed immediately, as now - Remaining portion of old membership level payment will be applied to new level - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications: - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal… more

11. Prorating Membership Level Upgrades

    Copied from another discussion -

    Discount coupons discussed here are only for new member applications.

    What you are talking about is prorating the membership payment when members change their level - applying unused membership fee and/or reducing the new fee if new membership level is not for a full period. We are working on this - it would be great if you could start a new thread on the wishlist forum to explain how you would like to see it work.

    How our org would like it to work -

    Ex - level a - $35 annual fee and level b - $50 annual fee

    If a person joins at level a and somtime during the year decides to move to level b, then the software would figure the difference (50-35=15) and charge a $15 upgrade fee. No change occurs to the renewal date. We would like a user defined comment that pops up prior to the transaction being completed. For example, in our case, prior to the person committing to the upgrade, a comment like

    "This upgrade will apply to your current membership period. It is not prorated or refundable. Your next renewal will be at the $50 level b annual rate.

    If you are near to your level a renewal date, you may wish to delay your upgrade until after your level a renewal."

    Copied from another discussion -

    Discount coupons discussed here are only for new member applications.

    What you are talking about is prorating the membership payment when members change their level - applying unused membership fee and/or reducing the new fee if new membership level is not for a full period. We are working on this - it would be great if you could start a new thread on the wishlist forum to explain how you would like to see it work.

    How our org would like it to work -

    Ex - level a - $35 annual fee and level… more

    54 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    28 comments  ·  Members  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

    We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.

    As a first step, we suggest to redesign how level change is working and add prorating there:

    - Level would be changed immediately, as now

    - Remaining portion of old membership level payment will be applied to new level

    - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications:
    - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal date)
    - Allow member to renew for one extra period (e.g. when level changed in December)

    See attached diagram for details

    Do these changes seem reasonable to you? If not – what would you change and why?

    If you have some spare time, we would appreciate a short interview with you about your level setup and change level policy – just reply to post or email onesterkin [at] personifycorp.com

    We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.

    As a first step, we suggest to redesign how level change is working and add prorating there:

    - Level would be changed immediately, as now

    - Remaining portion of old membership level payment will be applied to new level

    - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications:
    - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal… more