option to "not renew"
This might seem obvious, but is there a way for a member to choose to not renew their membership, archive themselves and thus stop the renewal reminder emails?
Each year about a third of our organization ages out but we don't know in advance who they are so we can't proactively archive them on the admin side. They get annoyed when the first renewal reminder emails start showing up, and their first reaction is to bombard the membership chairperson with requests to be removed from the email list. It's a pain.
It this isn't possible, do you have a suggested workaround that doesn't require the membership chair to do anything explicit?
YES PLEASE!! Cancellations are too confusing to members who barely event take the time to explore their profiles.
Roger Brooks commented
Many members choose to resign their memberships at renewal time. Why not provide them with a "Cancel" button as well as a "Renew" button? To save backend administrative work, the "Cancel" button should both suspend the membership and void the renewal invoice,
This should be carefully coded or configurable around the idea that the member should be able to self-archive ONLY if there is no OLD balance due. The NEW invoice amount associated with renewal should be voided before or during self-archiving.
Also the membership chair should be able to easily get self-archiving statistics, this or other way, like a new built in report complete with self-archiving date range.
Trisha Randall commented
This could be very useful - A "not renewing at this time" choice would be helpful and if it came with a customizable auto-generated email to the member "Thank you for letting us know you are now renewing your membership at this time., etc, etc, etc." type of option
Right now members will receive a number of annual renewal emails (as they should) until the system suspends or archives them. There is no way they can go to the site and cancel their membership instead. Internally that should trigger a number of options, most importantly suspend and or archived. It might be useful to have one more status: Resigned.
ROYCE BROWN commented
I put in the reminder e-mails statement if they do not want to renew to notify me and I will remove them (archive file). And if they change their mind to e-mail me by ??? and I will reactivate them. It would be much easier to have this option in the renewal e-mails - keeps me from having to do it but I would like an e-mail telling me that this occurred.
Members should have the option to discontinue their renewal or continue at renewal time. If discontinuing membership, should be a comment box asking why would they like to discontinue. So that administrators can get feedback.
Brandon Longley commented
I don't like this, if someone doesn't want to renew their membership they will unsubscribe to emails - which is available at the bottom of each email you send out.
AdminEvgeny Zaritovskiy (VP Technology of Wild Apricot by Personify, Wild Apricot by Personify) commented
Nowhere for now.
Where is fix this on your roadmap?