4 results found

1. On iOS app, do not show "Registration Closed" for events that are not utilizing registration.

   When iOS app users view an event it shows "Registration Closed" even if we are not using/requiring registration for the event. This confuses end-users as they think that they cannot participate in the event because it is "Closed".

   On the Android app it simply says "Registration Disabled". This is a better choice of words.

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   0 comments  ·  Mobile  ·  Delete…  ·  Admin →
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   Work in progress  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

   This will be fixed in the upcoming Member App iOS release 2.13.

   The label will be changed to 'Registration Disabled' for consistency across both platforms.

2. twitter icon in Templates

   Change the twitter icon in the Social Media gadget in Templates from the bird to X.

   5 votes

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   0 comments  ·  Website / Content  ·  Delete…  ·  Admin →
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   Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   We have implemented the changes to update Twitter to X in release 9.9, but there are a few themes remaining, which will be addressed next release

3. Allow to send push notifications to the members app.

   Allow admins to send notifications with some important information to member app users.

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   21 comments  ·  Mobile  ·  Delete…  ·  Admin →
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   Work in progress  ·  AdminGleb Kamenetsky (Product Manager, Wild Apricot by Personify) responded

   Hello!

   We’re glad to share that the first two system push notifications are now live in the Member App on both iOS and Android. Members will now receive updates when:

   • New events are published and open for registration
   • Event reminders — sent a day before and an hour before the event starts

   These new tools are designed to boost member engagement and help attendees stay in the loop.

   Members can manage these notifications anytime in their app settings.

   Another system push — notifications about event changes — is coming in the next release. Stay tuned!

   You can read more about these changes in our Help Center

   • Android https://gethelp.wildapricot.com/en/articles/1646-mobile-app-for-members-android-a-guide-for-members#push
   • iOS https://gethelp.wildapricot.com/en/articles/1593-mobile-app-for-members-ios-a-guide-for-members#push

4. credit card fees to be paid by members

   Our members love being able to pay their membership dues by credit card. However, our biggest gripe with the payment systems that apricot supports is that there doesn't appear to be a way to give the credit card processing fee to the member, rather than our company. Since our membership costs are very high ($36,750), these small (~ 3.5%) fees really cost us a lot of money ($1,286.25), and it would be very helpful if we could pass these fees back on to the member.

   For example, if there was a way to allow members to manually enter in the amount they want to pay by credit card (including the 3.5% fee), rather than automatically having to pay the full invoice amount (less the 3.5% fee). I know Intuit QuickBooks allows the members to add the fee to their payment, but Apricot doesn't support intuit quickbooks online payments.

   Our members love being able to pay their membership dues by credit card. However, our biggest gripe with the payment systems that apricot supports is that there doesn't appear to be a way to give the credit card processing fee to the member, rather than our company. Since our membership costs are very high ($36,750), these small (~ 3.5%) fees really cost us a lot of money ($1,286.25), and it would be very helpful if we could pass these fees back on to the member.

   For example, if there was a way to allow members to manually enter in the… more

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   62 comments  ·  Online payments  ·  Delete…  ·  Admin →
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   Work in progress  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   Many thanks for your comments and feedback in this thread - it was super helpful for us in analysis and design of the feature.
   

   I'm happy to announce that we're working on adding donations to compensate payment processing fees. This feature will be released later this year.Some design decisions I wanted to speak out explicitly:
   

   1. We decided to proceed with optional donations to compensate credit card processing fees as opposed to surcharges/convenience fee.
   Main reasons for this is that there are too many regulations around mandatory charges to compensate fees: it's illegal in some countries/states, there are caps on how much you could charge, etc. To avoid all of this legal complications we decided to suggest members to opt-in to compensate processing fees, as opposed to make them obligatory.
   All these transactions will be recorded as donations in WA and can be later used for tax deduction.

   
   

   2. You will be able to set the amount of donation based on amount of payment (e.g. 2.9% +$0.3) based on your average transaction fees.
   Reason for this is that it's technically almost impossible to calculate amount of fee before transactions is done - there are too many variables in place: currency conversions, cross-border fees, different fees for credit card brands, etc.

   
   

   Thanks again for you support, votes and feedback. We really appreciate it!

   Many thanks for your comments and feedback in this thread - it was super helpful for us in analysis and design of the feature.
   

   I'm happy to announce that we're working on adding donations to compensate payment processing fees. This feature will be released later this year.Some design decisions I wanted to speak out explicitly:
   

   1. We decided to proceed with optional donations to compensate credit card processing fees as opposed to surcharges/convenience fee.
   Main reasons for this is that there are too many regulations around mandatory charges to compensate fees: it's illegal in some countries/states, there are caps on how much you could charge, etc. To avoid all of this legal complications we decided to suggest members to opt-in to compensate processing fees, as opposed to make them obligatory.
   All these transactions will be recorded as donations in WA and can be later used for tax deduction.

   
   

   2. You… more