AdminOleg Nesterkin (Product owner, Wild Apricot by Personify)

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  1. 70 votes

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    37 comments  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    No progress here so far, sorry about that.

  2. 1 vote

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    1 comment  ·  Wishlist » Usability  ·  Flag idea as inappropriate…  ·  Admin →
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    Could you please clarify what you mean by Sales in your case? Is this online store? If so - could you be more specific about information you need?

  3. 131 votes

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    71 comments  ·  Wishlist » Members  ·  Flag idea as inappropriate…  ·  Admin →

    We have started analysis for this issue, and it seems that key problem is how Wild Apricot handles level changes close to renewal date. The system is currently designed to collect the full new level amount and set renewal date according to new level renewal policy. All prepaid amounts for old levels are disposed. Moreover, since no prorating occurs, the new level might be effective only for a few days.

    As a first step, we suggest to redesign how level change is working and add prorating there:

    - Level would be changed immediately, as now - Remaining portion of old membership level payment will be applied to new level - For new levels with specific renewal date (e.g. annual levels with renewals Jan 1st) apply the pro-rating settings for new applications: - Allow member to pay only a pro-rated amount of the new level fee (e.g. six months before renewal…
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    Clint, following up your comment:

    1. ...Most levels will have a renewal policy of 1 year? 1 quarter? not a few days.
    - Imagine when all levels have renewals at Jan 1st (quite typical for Wild Apricot users). In this case when member upgrades on Dec 25th, his new level will be available only until Jan 1st, whilst he/she has paid for the full year.

    2. The reason I voted on this topic has to do with invoices and "pending-renewal"....
    - This is a separate topic about this in our wishlist (https://forums.wildapricot.com/forums/308932/suggestions/37762123). Hopefully, we will address this too.

    3. ...I would argue that his Sept 1, 2020 to Jan 1, 2021 dues would be (($36*(1/3) [new level pro-rated]) - (($24*(1/3) [old level pro-rated])) = $4. Correct with your proposal? Now if they are down-grading from silver to bronze they would have a credit of $4.
    - You're right about upgrade calculations, as for downgrades - no automatic refunds here.

    4. For my organization we are based on "join date" - not a fixed renewal date.
    - Your assumptions for levels with renewals on join date are correct, we're planning to behave the way you described.

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    Thanks for comments, DeeDee,

    Let me confirm your example:
    1. One year membership is active from Jun 1st 2020 to Jun 1st 2021
    2. Member changes level in May 2021 to 3 year membership from Jun 1st 2021 to Jun 1st 2024 that costs 70$

    In this case it seems reasonable to pay for the whole 3 year membership AND renew till Jun 1st 2024, which is conflicting with your new members policy.

    What do you think, if we make separate configurable pro-ration settings for level change - will it work for you? E.g.

    1. Don't prorate membership level change
    2. Instead, charge full regular level fee and extend renewal one additional period starting 1st May

    Also, what is the bigger concern? Losing $ or that new level privileges will be available in May, not June?

  4. 4 votes

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    3 comments  ·  Wishlist » Online store  ·  Flag idea as inappropriate…  ·  Admin →
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    You can bring up default country to the top of the list

  5. 1 vote

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    1 comment  ·  Wishlist » Online payments  ·  Flag idea as inappropriate…  ·  Admin →
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    Could you please elaborate why do you need this?

  6. 3 votes

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    1 comment  ·  Wishlist » Online store  ·  Flag idea as inappropriate…  ·  Admin →
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    This seems to be an issue with implementation. Will try to fix this ASAP

  7. 3 votes

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    1 comment  ·  Wishlist » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    Sounds reasonable. Let's see what others think about such improvement

  8. 48 votes

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    13 comments  ·  Wishlist » Finances  ·  Flag idea as inappropriate…  ·  Admin →
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    I understand your pain completely. However this requires major changes in our financial system, so unlikely we will fix it soon

  9. 220 votes

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    77 comments  ·  Wishlist » Account administration  ·  Flag idea as inappropriate…  ·  Admin →
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    No updates here, sorry.

  10. 225 votes

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    170 comments  ·  Wishlist » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    No updates here, sorry. We have quite a lot on our plate and we always have to balance between value, number of customers, resources available, etc. Someday we will certainly get here, but no promises now.

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    No ETA yet, sorry about this. Not 2018 most likely.
    As I mentioned earlier, it's different from recurring payments for members and requires massive update of our financial keeping engine (invoices, payments, updating registration based in payments, etc). So introducing Wild Apricot payments is not helping here.

  11. 37 votes

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    24 comments  ·  Wishlist » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    We're releasing free orders for Online store - and one of the possible scenarios that can be addressed using this functionality is inventory tracking. Will be public with 7.19 in 1st half of Mar 2021

  12. 295 votes

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    70 comments  ·  Wishlist » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    We have a bunch of other features on our plate - and we have to balance which ones to address first.
    As for this particular improvement - we don't have immediate plans to address it in upcoming year. Sorry about this

  13. 1 vote

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    1 comment  ·  Wishlist » Events  ·  Flag idea as inappropriate…  ·  Admin →
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    No perfect idea for automating such kind of registrations, except that adding fields for maximum amount of roommates into each registration form and properly instruct registrants.

  14. 1 vote

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    1 comment  ·  Wishlist » Integration  ·  Flag idea as inappropriate…  ·  Admin →
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    No immediate plans for such integration. However, you can try to build your own using Integromat

  15. 117 votes

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    46 comments  ·  Wishlist » Finances  ·  Flag idea as inappropriate…  ·  Admin →
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    No workarounds at the moment

  16. 22 votes

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    12 comments  ·  Wishlist » Finances  ·  Flag idea as inappropriate…  ·  Admin →
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    No immediate plans here. Sorry about this

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    We have no immediate plans for multiple payment accounts for single account

  17. 180 votes

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    101 comments  ·  Wishlist » Finances  ·  Flag idea as inappropriate…  ·  Admin →
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    Thanks for reaching us out. Unfortunately, this is still in backlog. No updates planned for this year

  18. 3 votes

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    1 comment  ·  Wishlist » Finances  ·  Flag idea as inappropriate…  ·  Admin →
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    Could you please elaborate your request please? How do you want to filter finances?

  19. 17 votes

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    11 comments  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
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    Sorry, no good news on this. Still in the queue

  20. 26 votes

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    7 comments  ·  Wishlist » Online payments  ·  Flag idea as inappropriate…  ·  Admin →
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    Sorry for late follow up. As of now we're unable to customize payments page due to strict security restrictions - even adding a logo can be used as a potential security vulnerabilty.
    We're aware of the problem and hope to solve it sometime.

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    Thanks for posting this comment! We're aware of this problem and have made several attempts to solve this "3rd party site" feeling of payments page.
    The main problem now is strict security rules applied to payments page (we process credit card numbers there, it should be secure!), and up to the moment we haven't found feasable solution here.
    We'll keep posted on our progress in this thread

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