I am fine with the limited selection of font families, with long experience working on the web before we had all the web fonts. What I'm really struggling with is matching font families and general styling between the new editor and the older automatic email editor.

For example, our chosen website theme uses Open Sans. Great all around sans serif font. I can also use it in manual emails so that they are styled much like our website. But automatic emails do not have a similar or even decent sans serif font ('Basic' is just ugly) so I chose Trebuchet. Now the problem is that event email mix up the two, using what's available with automatic emails (Trebuchet) but including event details that match the website (Open Sans). The result looks amateur and like we don't know how to use this system.

And don't get me started on the color picker. One editor has our theme colors all right there! The other forces me to find, copy, and paste the hex code for every single hyperlink so they better match the colors and logo.

We have just started using Wild Apricot for our organisation's website, CRM database, and email newsletters. We don't currently have any 'member exclusive' content for members to see when they log in to the system, so we don't want them to be able to log in as we think this would be pointless and confusing until we've properly set that side of things up. One problem we've come across is email unsubscribes - when members unsubscribe from emails they're taken to a system page that lets them login/change password etc. Is there a way to get rid of the login option on this page or have members unsubscribe from emails without being asked to login to update preferences?

I am sick to death of going through the effort of changing the color of my hyperlinks in my emails. I would like a way to chose a color for my email hyperlinks, and have that color be applied to all the hyperlinks in my emails AND if I want to change the color, I would like to not have to highlight the text, remove the formatting, then highlight the text again, and pray that the color will actually change, because sometimes it doesn't and I have to do this process a few times, or leave the window and come back and try it again. I've used all the many browsers and that doesn't make a difference. Much appreciated!! :-)

While it's extremely handy to insert the registration buttons macro into event announcements, recipient interaction with them isn't recorded on the email log. For example, an announcement I sent out this week has one link click recorded against it.

However, six additional bookings immediately followed the announcement. The only way to capture this data is to manually cross reference registrants registration date/time with the event announcement. The bookings clearly occurred as a result of the announcement. However, as registrations through the buttons aren't included in the tracking data it's pointless using the email log to evaluate the impact of event announcements, if number of bookings is the key outcome of the event announcement.

I need to schedule an update to event registrants so I select ‘Email registrants’. Email is written and saved ready for scheduling the next day. Overnight several new registrants book on to the event. However, there’s no way to refresh the registrant list generated through the ‘Email registrants’ option the previous day. This then means I have to copy and insert the email contents into a fresh email generated through ‘Email registrants’ to capture the new bookings. Or I can manually add the contacts to the existing recipient list as separate entities. Or I send the email to the original recipient list, then duplicate it and manually erase the original recipients, inserting the contacts who booked on overnight. All solutions seem unduly laborious and prone to user error.

A refresh registrants option would update the mailing list based on the criteria already used to create the recipient list.

There's currently no way to view whether there's issues with the email delivery queue specifically on our account or across Wild Apricot as a whole via Help & Support.

Automatic and manually sent emails have been in our queue for 72 hours and, at the weekend, there's no personal support available. Some of our messaging is time critical and while scheduled on a Friday needs to be received only on a Sunday evening to be relevant.

The only solution seems to be for staff to manually pause the mailing on Sunday afternoon when it is clear that the email will enter the 72+ hours queue, but not be delivered. Delivery several hours (or days) after the set-schedule time will miss the time-critical window and there's no way to remove emails from the queue.

If there was a way to quickly check whether the queue issue is limited to our site or is a wider issue we could make a strategic decision about pausing emails at the end of the working week, rather than task staff to manually pause a schedule outside office hours.