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  1. Better way of working with email templates

    We'd like to improve the current workflow of creating and using email templates. In this thread we've collected all the comments we've found about email templates and merged related threads. Feel free to add more ideas

    67 votes
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      35 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
    • Need to Contact Email Non-Responders

      We have some members who have not opened email for some time. I'd like to be able to extract these records so we can attempt to contact them by mail to see if they've changed email addresses or if the email address we have in the database is incorrect. Please add this feature.

      5 votes
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        0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
      • Renewal reminder on Christmas by default

        We opted to invoice most every of our 30+ levels. The renewal date by default is January 1, exactly our case before we joined Wild Apricot. So, again by default, the Renewal reminder email 2 goes out to member 7 days in advance. Which is Christmas exactly. No the best day to send renewal reminders... I do hope that the January 1 reminders, on the renewal date, are not the first gift they get in the new year. A few hours delay would be lovely :-)

        1 vote
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          0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
        • Emails

          Better and easier to use templates for emails. A way to manage email templates that we have developed, like folders...

          1 vote
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            0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
          • Link tracking should include anchor links

            If I've analyzed logs' link tracking list correctly, the list contains only links to destinations outside the email. It does not list any anchor links (that is, "jump" links that scroll the reader to another point on the page).

            It is potentially as important to track these as to track external links. For example, if I have a table of contents at the top of the email, and someone clicks on a link in it, it tells me of their specific interest. If, then, they do NOT click through to our event (or whatever), I know they were interested, but…

            1 vote
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              0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
            • Underline is Stuck!

              In writing emails, when text is formatting to Underline, it stays set permanently. When you select underline again to remove the current underline....you can't change it. Looks like a glitch. Can someone fix?

              1 vote
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                0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
              • Professionalize email Unsubscribe process and let us change opt-out instructions. In many ways the opt-out process is incomplete ...)

                Professionalize email Unsubscribe process and let us change opt-out instructions. In many ways the opt-out process is incomplete (at best) and (at worst) amateurish. Professional marketers would be embarrassed at the omissions, awkwardness and inconsistencies as things stand now. And WA wants us to look as professional as it does, right?

                UNSUBSCRIBE LINK TARGET PAGE:

                We can add custom language explaining that we have "two lists" and that the button applies only to the type of email they clicked on. But then the system concludes by saying, "do you want to unsubscribe from email blasts?" Huh? For starters, some of…

                1 vote
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                  0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                • Embed Code in Email for Videos, Surveys, etc.

                  Why can't we embed code in emails for Videos, surveys, etc. It really hampers the interaction and engagement with our members and contacts. Any timeline on this?

                  13 votes
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                    0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                  • Email Template View

                    Could you, please, offer more than just one view of the email templates? Also, it would be helpful to have a search feature.

                    Thanks.

                    1 vote
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                      0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ability to Query Unopened Email

                      We have some members who have not opened emails for some time. I would like to be able to query the system for members who have not opened their emails.

                      1 vote
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                        0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to use any private/admin-only field in macros

                        It would very useful to be able to use private member fields in email templates or forms. In general, this fields are for internal membership management and does not need to be visible to the members.

                        1 vote
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                          0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                        • Test emails are very slow

                          When I am drafting emails, I want to send a test email to my address to check the links, proofread, and circulate to others for content approval.

                          I find that the test emails take an inordinate amount of time to be delivered - sometimes not until the next day. Test emails should be prioritized so that they are delivered as quickly as possible so that the drafting process doesn't take too long.

                          4 votes
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                            2 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi,

                            Here are some news regarding test emails.

                            We divided email queue into a few separated flows. That is supposed to result in a quicker delivery both for system emails and test emails. Moreover we are about to upgrade our emailing capabilities so that even massive e-blasts could not block the queue.

                            Expect for update in one of our next releases.

                            Cheers!

                            Kate P
                            Emailing development crew,
                            Wild Apricot

                          • ipad format preview emails

                            ipad formatting preview for newsletter

                            1 vote
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                              0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                            • Save without exiting email edit template

                              save email templates without exiting editing screen

                              1 vote
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                                0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                              • Stability and recovery

                                I was just composing a lng email when for no appearent reason, the content disappeared and I was kick back to the "select a template" menu page. It would be good to have a dependable, periodic system save during the email composition process.

                                1 vote
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                                  0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                                • 6 votes
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                                    0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Custom Confirmation Email for each Email Subscription Form

                                    I love that each email subscription form creates a subscription type that can have email blasts manually sent to those who subscribe via that form.

                                    However, all subscription forms have the same confirmation email, which doesn't allow me to customize their welcome to the email list, and may even confuse new subscribers.

                                    Please enable custom confirmation emails for each email subscription form.

                                    1 vote
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                                      Collecting comments  ·  0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make safer sending mass emails - e.g. allow to halt after sending

                                      Whenever sending a system email there should be a confirmation box. ie "yes i want to send this email."

                                      There should also be an option to HALT a sending of a mass emailing SOMEWHERE in your system. I just sent out a mass email to the entirety of my membership that was meant to be sent as a draft to ME ALONE and I was none to happy to find out there was no halt sequence....

                                      1 vote
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                                        0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Ability to send emails in smaller batches of contacts vs one full group

                                        When we create an email, and want to send it to the entire membership, we would like the option of sending in smaller batches in hopes of getting a higher open rate.

                                        1 vote
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                                          0 comments  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Post email blasts to Facebook

                                          Seriously? You have a Wild Apricot User Group on Facebook and we still cannot post our blast to our FB pages? Why is that?

                                          1 vote
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                                            1 comment  ·  Emails  ·  Flag idea as inappropriate…  ·  Admin →
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