credit card fees to be paid by members
Our members love being able to pay their membership dues by credit card. However, our biggest gripe with the payment systems that apricot supports is that there doesn't appear to be a way to give the credit card processing fee to the member, rather than our company. Since our membership costs are very high ($36,750), these small (~ 3.5%) fees really cost us a lot of money ($1,286.25), and it would be very helpful if we could pass these fees back on to the member.
For example, if there was a way to allow members to manually enter in the amount they want to pay by credit card (including the 3.5% fee), rather than automatically having to pay the full invoice amount (less the 3.5% fee). I know Intuit QuickBooks allows the members to add the fee to their payment, but Apricot doesn't support intuit quickbooks online payments.
Let the user cover the online processing fees - especially for donations. There is a work-around when you know the money amount, such as for an event. (Use the radio buttons with extra charge field) However, donations amounts have a wide range. Right now, we have to tell donors to get out their calculator and add the processing fee to their donation - very 20th century!
A quick work-around would be to allow "taxes" to be added to donations. We could create a "tax" that is actually the online processing fee.
There is a work-around that does this. In your membership form, add a field that is type "radio button with extra charge" The text will say something like "Do you want to cover the on-line processing fee?" When they click the answer yes, you can add the fee.
Unfortunately, this only works for things where you know the amount, like membership or events. I need this for donations, which can vary in amount greatly. If anyone finds a way to do that, let me know!
Graeme Block commented
We would like to be able to offer the option of online and offline payments where those who choose online payments have a credit card surcharge added automatically
Rebecca Watts commented
Any chance we can have the payment processing fee be charged to the payee at the time of check out and not to our organization? We are a not for profit charity so the funds saved on this alone would be of great benefit to our program.
Maureen Korzik commented
I would like the feature of having Affinipay offer customers a choice of covering their transaction fees when they make a purchase using a credit card. As a non-profit, this would save us a significant amount of money I currently do not use Affinipay but would if they had this feature.
Rod Woods commented
We don't need the partial payment. Our fees are in the $600 range and we need to charge the member the full 3% charge since we are non profit orginization. This is a core need for our club.Some members pay by check and some by credit card. The people paying by check shouldnt be funding people 's credit card usage.
Allow option where transaction fees can be baked back into ticket pricing same as eventbrite does. all you need to do is check a box in eventbrite and the ticket shows a service fee that is automatically calculated so if tickets are 20/ticket customer pays it and organization still collects 20$/ticket.
Has this been implemented yet?
The same field would also be useful for al types of payments - membership, events, etc.
Create a field option for donor to cover the processing fee for a donation.
Damian Golding commented
These transaction fees are a significant issue for Not for Profit organisations. Wild Apricot can make a significant difference by allowing them to be added to the invoiced amount.
Webmaster Sarah Hora commented
When a member is selecting "online payment" please allow for the Organization set up the membership level to include or not include the 2.9% processing fee for the online transactions. This would be helpful for the Wild Apricot Payment System or any other online payment option such as PayPal.
I supports this suggestion 100%. We would appreciate the option to adding a convenience fee to our members that wish to process payment by using a CC.
My fellow customers.... what's being defined here is call "surcharging" in the credit card processing industry. To charge your end-user or not to charge them has been an ongoing battle for 10+ years. Initially, MasterCard and Visa fought it, and lost in court. The states then picked up the fight.... most created legislation to approve, a handful disapproved it. There are currently 11 states (including Puerto Rico) that are fighting it. New York recently fell, and it's the belief that CA and FL are right behind them. The rest of the states will cave when those lawsuits are settled. Because of the lawsuits, many card processors will not allow surcharging. PayPal is one of them. But the card processor Wild Apricot uses, does allow it, albeit reluctantly. Apricot, because of a lack of demand from their customers, does not have it as a priority to incorporate into their code-base. So the technology is there... Apricot can do it... but you'll need to scream and get other customers screaming with you to get this moved up in development priority for them. For most all online merchants, (you), card processing fees are an enormous expense. But as we are all mostly non-profits, most end-users (your members) agree that's an acceptable practice to recover those costs. Actually, both MC and Visa have done studies, and to their surprise, found it doesn't inhibit sales... if it's kept within reason. Regardless, most states that allow it, have capped it at no more than 4% of the sale.
So if you want this, bring it on and let Apricot know!!
Roger Cooper commented
Our members are singing up for events that generally cost $50 to $60 and we charge them what we have to pay. When they sign up and pay online we need for a convenience fee to be added to the payment amount. We are just trying to break even on costs.
Treva Stose commented
Make is a processing/handling fee.
Nancy Delgado commented
I also need the ability to add a convenience fee to invoices. For example, I need to charge a convenience fee to an invoice if a member wants to pay online instead of by cash or check.
I need the ability to add additional fees to invoices. For example, I need to charge a convenience fee to an invoice if a buyer/member tries to pay online instead of by cash or check.
You cannot call these fees a surcharge but if you call them an online handling fee, that will allow you to add the fee.
I agree that this would be a great feature and I can't stress how much I'd like to see it added!
Daniel Friedman commented
Hi Admin, whilst the individual credit company may have rules against this feature, is it a legal requirement?
Should they want to cancel my account as a result, It would be an issue I should have to work through, not Wild Apricot.
I'll just find another merchant that wants to work with me :)