I converted to Wild Apricot Payments/Affiinipay a couple of months ago and so far have not experienced any issues and actually like gateway better than Paypal. That being said, I have one request... when the Affinipay payment page is displayed there does not appear to be any method of including our business logo on the page.

My preferred solution would be to integrate the Affinipay payment page within our website template as an "iframe" or create a "gadget" so the header and footer for our webdsite would always be displayed and the "theme" of the website is maintained.

Currently the Affinipay payment page displays the name of our organization and the payee has the impression they have navigated away from our website to a third party site not much different than how paypal worked (except they do not have to login or have an Affinipay account).. There needs to at least include the ability to add our logo and include a custom message.

Create the ability to support multiple payment systems at the same time with the ability to assign a payment type to a given payment system. This would solve the issue of having only one configured payment system which does not support a payment type you need. We need to have PayPal, credit cards and bank transfers at a minimum. As we are based in Europe, it seems the best option is PayPal Express Checkout. It supports all 3, but we have members who refuse to use PayPal and will not create a PayPal account. Using a bank account requires the member to create a PayPal account. Some will not even use the credit card option because they refuse to use PayPal at all. We either need a supported payment system which supports PayPal in addition to credit cards and bank transfers with no signup required, or the ability to configure multiple payment systems. Supporting multiple payment systems is the preferred option and would solve most of the feature requests for payment systems.

Not having the ability for members to opt in or opt out of recurring payments can be an issue for the organization. Membership is always an option for any organization and having a system that once activated there is no indication for the ultimate end user, the member, to self direct their involvement can lead to bitterness and distrust. I have had to deal with a similar situation using PayPal and not knowing that the membership payments would be recurring and some members did resent the lack of option and knowledge.
Tech support's suggestion of having alternate level options for recurring and non recurring is a bandaid at best. Add the lack of ability to have recurring donations and there was little reason for my organization to choose Wild Apricot/Affinipay as our credit card processor.
I want to understand the reasoning for not having an opt in/opt out radio button when initiating and renewing memberships and why no ability to have recurring donations. Both would be very helpful for your clients with memberships and fundraising. If someone could respond to kelly@ncsfreedom.org with the company's reasoning, it is apparently this way with all payment options.

Thank you;
Kelly Beaton

I would like to be able to allow members to register for events using "credits".

These credits could be earned or purchased from the store in bulk.

It would help if users could buy credits in bulk so that the $0.30 fee per transaction would not impact as much users that want to register for multiple events at a time. They could just purchase a credit bundle and use the credits to enter as many events as they desire.

"Credit" names should be customizable for every organizations purposes. (i.e. "puppy points" if you have a dog related organization your members would purchase "puppy points".

The point is, if possible don't just call them credits let the name be customizable.

Thanks

Great that FINALLY implemented! I notice the last four digits of their credit card is now displaying in their member profile as they renew. This is very helpful; Can we also display with that the expiration date?

In regards to sending a notice 2 weeks in advance and when their credit card fails. People nowadays get so many emails I don't think that once notice two weeks in advance is enough. Could we think about a second notice maybe a week in advance for those who haven't acted on the first notice?

When they get those notices and/or when they change their credit card information could the admin have the option to be notified of same? (Eventually a separate recurring payments dashboard might be something to think about for admin to at a glance see the status of recurring payments, who is about to fail, whether they have received notifications, opened their notifications and responded etc.) Thx.

Our members love being able to pay their membership dues by credit card. However, our biggest gripe with the payment systems that apricot supports is that there doesn't appear to be a way to give the credit card processing fee to the member, rather than our company. Since our membership costs are very high ($36,750), these small (~ 3.5%) fees really cost us a lot of money ($1,286.25), and it would be very helpful if we could pass these fees back on to the member.

For example, if there was a way to allow members to manually enter in the amount they want to pay by credit card (including the 3.5% fee), rather than automatically having to pay the full invoice amount (less the 3.5% fee). I know Intuit QuickBooks allows the members to add the fee to their payment, but Apricot doesn't support intuit quickbooks online payments.

https://gocardless.com/

We were contacted by Gocardless UK payment provider, they asked if we can support their system for Wild Apricot, as they already work with several other membership software packages.

We've looked into their development specifications https://developer.gocardless.com/#introduction and we can theoretically develop support for this system, but we're not sure if this is the best candidate so far. For example, we are looking into direction of eWay (http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8827633-e-way-integration-for-recurring-payments-in-aus-n ) and Stripe (http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8827591-stripe-credit-card-processor-integration-16645 )

I created this topic to collect comments from our customers on Gocardless. Please, feel free to post here if you think this is important system to have support for.