Add instructions for the correct format of the postal code
Add instructions for the correct format of the postal code:
If a certain postal code format is accepted, and the other formats cause errors, this needs to be made clear to the customer when they are paying. I've had so much frustration having customers contact me when they are not able to process payments and it's often a browser or postal code format issue.
Customers should have access to info that allows them to easily see the accepted format and info that they can use to troubleshoot so that they don't get so frustrated.
This issue has taken up so much of my time because I'm the one who ends up trying to troubleshoot things and has lost me customers.
Ashley
shared this idea
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Megan
commented
Hello! Could you please share what you have learned about the proper formatting? A customer just had their first experience with this error and I can't find details about to fix it anywhere.
