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  1. One-step backup of everthing. Without involving third parties and special expertise.

    To back up our website, our Contacts, images, and other data, Wild Apricot advises using a rabbit-warren of methods that includes special installation and understanding of third-party services. For our volunteer organization, where we change jobholders every year or two, that is just not practical and puts us at risk.

    WA itself backs up our entire system in case of a catastrophe, but it's not available to the WA customer (which is understandable). We need essentially the same capability to do this ourselves, routinely and without extraordinary effort. We'll figure out where to store the data. Given the overall WA…

    1 vote
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      1 comment  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
    • Store visibility to read-only admins

      Please show the Store in the menu for admins with read-only access.

      1 vote
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        0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
      • Establish tighter security for Administrators

        Contacts/members with full administrative authority in particular, and to an extent perhaps, others with lesser administrative authority should have a wall erected between being just a normal member and acting as an administrator.

        When I login as a member, I don't want to be in administrative mode. This mixes roles, and these roles must kept separate. When I want to go into administrator mode, WA must require me to explicitly request that role/mode (eg, a separate password, or some other mechanism).

        I've also noticed that WA does not automatically logoff users after a period of time. In particular, for those…

        3 votes
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          0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
        • Audit trail for Website activity of Admins

          Have an audit log to track what Admins are deleting or changing on the website. Would be useful with unlimited Admins being allowed on the website. With more admins it would be easier to track what is happening with the website.

          4 votes
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            0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
          • primary key

            As each member is allocated an identifying number, why can't WAS use this as the primary key instead of the email address?

            3 votes
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              3 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
            • what?

              Not a suggestion. I just had about the worst customer support call that I've experienced. Account # 57503 . Call was at about 11:05 EST

              1 vote
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                0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
              • audit log

                Expand the Audit log option to include tracking of admins to be able to see what pages they are accessing and on what/date time, when they logged in, and who are sending emails (people can currently delete the sender option)

                2 votes
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                  0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                • phone number to billing

                  Your product is wonderful...BUT... we are in 2018... This policy of not having a phone number for billing is NOT a good one! The system of having to submit a ticket (email) for Billing questions is archaic and not in line with the quality of tech support and the product you offer...

                  My suggestion... have a phone support for billing and you will no disappoint your customers like me!

                  Sincere Regards, Manny Sarmiento - CEO
                  Doral Chamber of Commerce, Inc.

                  P.S. Shalamay in Tech Support is AMAZING!

                  1 vote
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                    0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                  • Link between membership level and invoice

                    I would like to see updates to membership levels linked to invoice updates. We made errors in intial input of membership levels for several members and when membership level was updated it did not automatically update the invoice.

                    3 votes
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                      0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                    • Migrating site templates, colors/styles configuration, events, site pages between WA sites

                      As a Wild Apricot partner we are tasked to do the following:

                      - setup a new WA website and launch
                      - migrate an existing WA website with new website designs

                      This feature is particularly helpful when a customer is already on Wild Apricot, in production but would like to test some new website design features or redesign the website altogether.

                      Currently our approach is to clone the production site with WA support, design on the clone and then move manually over to production. It would be really helpful if WA featured a way to export configuration options that can be…

                      5 votes
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                        0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                      • Real read-only access, prevent contact list downloading

                        Currently read-only admin settings have a HUGE exception: they permit downloading of the entire contact list.

                        I've contributed to the conversation about Custom Admin Permissions which is a much broader conversation: https://forums.wildapricot.com/forums/308932-wishlist/suggestions/12479814-custom-administrator-permissions-to-define-new-a?page=2&per_page=20 This would be great.

                        In the meantime, I still can't give read-only access to volunteers because of the download issue. Why is this part of the read-only profile? Can this one setting be changed?

                        7 votes
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                          0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                        • separate email address for administrator members

                          We'd love to have a separate email address field for administrators for their administrative emails.

                          In our organization, admins are members of the organization and board members. As board members, they receive an organizational address, like membership@thisorg.org or president@thisorg.org. As members, their email address is their personal address, like sam.jones@gmail.com.

                          We'd like to have their membership address be their personal address (eg sam.jones@gmail.com) and their WA administrator address be membership@myorg.org.

                          So when they receive general email, like their person renewal confirmation, it goes to sam.jones@gmail.com. But when they receive administrator emails, such as a new…

                          5 votes
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                            1 comment  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                          • dashboard

                            proper dashboard with full summary information on organization with history, graphing and warnings.

                            1 vote
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                              1 comment  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                            • HAVE A DIRECT PHONE NUMBER TO BILLING

                              YOU SHOULD HAVE A DIRECT PHONE NUMBER FOR BILLING. INSTEAD OF HAVING TO WAIT TO SOMEONE CALLS YOU BACK ( AND THEY NEVER DID)

                              2 votes
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                                0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                              • Expand Help Hours

                                I would like to see you expand your live support services to at least weekends if not 24/7.

                                2 votes
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                                  0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                                • Tiered membership database

                                  Our Chamber of Commerce is a world-wide organisation and I'm testing out WildApricot in our local chapter.

                                  I believe it would provide massive value to our members if we can someone consolidate our member database across the globe so our members can connect with other members abroad more readily.

                                  Ideally, you'd have a master admin from the top level and then have various tiers/levels that can be assigned a separate admin.

                                  Our structure is something like:
                                  World
                                  Country/Continent
                                  States
                                  Cities

                                  Might be a bit far fetched, but you don't know unless you ask!

                                  3 votes
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                                    2 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add a plan level between Professional $130 and Network $240

                                    Add a plan level between Professional $130 and Network $240

                                    We are close to the limit of 2000 for the Professional Plan but will never get anywhere near the Network limit of 5000 to justify the huge leap in price.

                                    We would like to see a Plan that sits between Professional and Network at around 3000 - 3500 contacts.

                                    2 votes
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                                      0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Allow PayPal or Bank debit for fees

                                      Allow payment for software to be paid via PayPal or bank account electronic debit rather than just Visa or MC.

                                      6 votes
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                                        0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Option to only have log in for administrators

                                        Hi there,

                                        I dont give my members/clients a log in option as I only use this product for its events functionality.

                                        In the future I might use it but for now, I might only want it at a certain time.

                                        I think that this should be opt in and opt out by the user type as having it included makes it VERY messy on the payment screen for non members.

                                        1 vote
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                                          1 comment  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
                                        • account billing history

                                          Allow WA account administrators to access their payment/billing history online without having to submit a helpdesk request.

                                          5 votes
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                                            0 comments  ·  Account administration  ·  Flag idea as inappropriate…  ·  Admin →
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