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Managing Rejected Applicantions

My organization has certain criteria for membership. We are rejecting applicants that do not qualify. I would love to be able to:
* Setup automated rejection emails. The system currently does not support this, which means, for every applicant I reject, I need to manually send the rejection email.

* Track rejected applications. It would be great if this is available on the dashboard and using Advanced Searched. I would like to be able to monitor the number of applicants from month to month, and how many of those turn into members and how many get rejected.

3 votes
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    WebbrightWebbright shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    4 comments

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      • Team AstraAdminTeam Astra (Membership features, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Lamees, thanks for posting.

        The question is why you need to keep this information if you reject membership?
        As the workaround, I can suggest you yo use Suspend function. In this case, the system doesn't delete all this information.

        Also, I merged your idea with existing one about tracking rejected applications.

        Katya, Astra crew

      • WebbrightWebbright commented  ·   ·  Flag as inappropriate

        If a membership application is rejected, the record is changed to Contact instead of Member. The problem with this is that membership information captured in an application is lost.

        Please look into revising the workflow for rejecting membership applications. Ideally, the record should be retained as a member and tracked under rejects in the Member Summary report.

      • WebbrightWebbright commented  ·   ·  Flag as inappropriate

        Yes, it would be very helpful to track rejected applications. Right now if an applicant get rejected, the record switches to a non-member status. The information submitted in the application are lost in all membership fields for that record since non-members don't have them. This can cause an issue. For example, if the application has qualifying questions and the applicant gets rejected base on this data, the information is lost once the application is rejected and there is no historic data to explain the rejection in the future (unless captured manually by an administrator in the notes field). Not the best solution. I suggest rejects are tracked under member records instead.

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