3403 results found

1. Stop automatically extending renewal dates when membership levels are changed

   We have a bunch of different membership levels, and we occasionally have to change members from one level to another. Why on earth would someone in WA design think it was a good idea to automatically change the renewal due date if this happens?

   I'm flattered to think the designers believed us users are so perfect that we could never enter the wrong level by mistake and then have to change it after the fact, but that happens. And when we make the correction, a year is added from current date.

   We also have members who were in bundles until the administrator decides to have them removed; if we want to keep in touch with these people, we have to change their membership level to individual, and hey presto, they are automatically extended for a year from current date even though they aren't renewing. This is especially vexing if the membership is being renewed after lapsing.

   Fix this, please!

   We have a bunch of different membership levels, and we occasionally have to change members from one level to another. Why on earth would someone in WA design think it was a good idea to automatically change the renewal due date if this happens?

   I'm flattered to think the designers believed us users are so perfect that we could never enter the wrong level by mistake and then have to change it after the fact, but that happens. And when we make the correction, a year is added from current date.

   We also have members who were in bundles until… more

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   2 comments  ·  Members  ·  Delete…  ·  Admin →
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2. Print watermarks on invoices

   Some organizations create hard copies of invoices for accounting. It would be beneficial when printing invoices to print out the Paid or a VOID watermark on an invoice.

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   1 comment  ·  Finances  ·  Delete…  ·  Admin →
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3. Improve the speed!

   This is not an idea but rather a suggestion for improvement. I love Wild Apricot, always have but notice of late that it is very slow. I have two association clients on the platform and the downtime (the spinning circle) is cutting into our productivity and speed.

   Thanks!

   Constance

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   1 comment  ·  Usability  ·  Delete…  ·  Admin →
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4. Online Store: Member 'Credits' System

   With the talk of Wild Apricot integrating an online store, I think it would be phenomenal to integrate a 'credits' system as seen in many other membership softwares (including video game subscriptions and self-education learning sites).

   The online store could have a totally traditional functionality, with the customer purchasing items in USD, without membership being a necessity.

   However, the store items could ALSO be purchased with 'credits'. Members would get a monthly 'allowance' with their site membership (as designated by the site admin). For example, my company is called Torches Academy - I might be selling T-shirts for $20 or 600 credits. Members will get, say 300 credits per month with their Torches Academy membership. After 2 months, a member would have enough credits saved on their account to get a 'free' T-shirt. This could even be integrated to unlock member-exclusive pages and such as well.

   I think this is extremely beneficial because it gives the site owners the ability to incentivize long-term memberships. As someone who is running an educational website on WA, it would be absolutely HUGE to be able to moderate the speed that users are downloading my intellectual property. It's not at all a cash grab prospect as much as it is just preventing someone from joining for a month, taking all they can get/view, and canceling. This credit system would do exactly that, and offer site owners new and creative ways to 'trickle out' their website experience and encourage long-term membership.

   With the talk of Wild Apricot integrating an online store, I think it would be phenomenal to integrate a 'credits' system as seen in many other membership softwares (including video game subscriptions and self-education learning sites).

   The online store could have a totally traditional functionality, with the customer purchasing items in USD, without membership being a necessity.

   However, the store items could ALSO be purchased with 'credits'. Members would get a monthly 'allowance' with their site membership (as designated by the site admin). For example, my company is called Torches Academy - I might be selling T-shirts for $20 or… more

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   2 comments  ·  Online store  ·  Delete…  ·  Admin →
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5. Custom fields for events

   We would like to have custom fields for events.
   We use Wild Apricot for course registration and need to be able to identify the instructor. Currently, we use the description field, but we don't have a way of creating a report that includes the instructor along with the event title and related data.

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   4 comments  ·  Events  ·  Delete…  ·  Admin →
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6. Confusing Uses of Term "Administrator"

   PLEASE, PLEASE, PLEASE, PLEASE, use a consistent and different term for the overall WA account primary admin person vs. a bundle membership account admin person vs. one of the people authorized to work in the WA modules.

   I sent out invoices to the entire membership last night and checked the box to send a copy to the organization contact, which is me (membership-dues@idesst.org). That did happen, but a copy of every invoice ALSO went to our president who has full WA access and is one of the 5 administrators, but is not the primary organization contact!!

   The term administrator seems like it gets used inconsistently to mean both, which is extremely confusing. There needs to be consistent, and separate terms for 3 different types of users: primary organization contact, a WA admin, and a bundle admin. Frankly, the way the word "bundle" is used on your site is not a common usage here in the US. We would more likely use family membership or group membership, or maybe make that a customizable item when the primary organization contact sets up WA. I have attached examples of the confusion... Thanks, Diane

   PLEASE, PLEASE, PLEASE, PLEASE, use a consistent and different term for the overall WA account primary admin person vs. a bundle membership account admin person vs. one of the people authorized to work in the WA modules.

   I sent out invoices to the entire membership last night and checked the box to send a copy to the organization contact, which is me (membership-dues@idesst.org). That did happen, but a copy of every invoice ALSO went to our president who has full WA access and is one of the 5 administrators, but is not the primary organization contact!!

   The term… more

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   2 comments  ·  Usability  ·  Delete…  ·  Admin →
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7. Professionalize email Unsubscribe process and let us change opt-out instructions. In many ways the opt-out process is incomplete ...)

   Professionalize email Unsubscribe process and let us change opt-out instructions. In many ways the opt-out process is incomplete (at best) and (at worst) amateurish. Professional marketers would be embarrassed at the omissions, awkwardness and inconsistencies as things stand now. And WA wants us to look as professional as it does, right?

   UNSUBSCRIBE LINK TARGET PAGE:

   We can add custom language explaining that we have "two lists" and that the button applies only to the type of email they clicked on. But then the system concludes by saying, "do you want to unsubscribe from email blasts?" Huh? For starters, some of us hate the word "blasts." Would you really want any customer to feel like they've been "blasted" (in any sense of the word), let alone someone who is not satisfied by having received your email? I suggest something like, "from this type of email?" or "the type of email you clicked on?" But most of all, we would like to customize this system text ourselves.

   Why no text-box form field or other form of feedback, so we understand why people leave our list? This is Marketing 101. Although apparently we can add a third-party survey or form, my understanding is that it would take them away from the page. If you make something harder for a user, fewer users will do it. Please get us feedback, without setting up user roadblocks!

   PROFILE PAGE (EMAIL INSTRUCTIONS TAB):

   This, too, is in dire need of explanation, so that people know what they're (un)subscribing. But if we add text above the Edit Profile button, it's there on every tab. As you see, I don't mind long text where it is helpful, but not when it is irrelevant to the user's objective. We want to explain email ONLY when viewing the Email Subscriptions tab.

   The system descriptions of the two email types are not only inconsistent with our custom explanation, they are inaccurately worded, and thus confusing:

   "Automatic event announcements. Receive advance announcements about upcoming events
   Mass emails from administrators, such as newsletters and other important notifications"

   • We call them "routine event announcements." This describes them more from the user's view. That they are "automatic" is relevant only to us. (Same is the situation regarding the word "manual.")
   • We also use manual email to send advance announcements of events, especially major events. So that sentence is a bit misleading, too. And, personally, I hate the word "upcoming" as unnecessarily wordy and corporate-sounding. It's like "use" and "utilize" -- as any high school composition teacher will tell you, they mean the same thing. And when did movie theaters ever show "Upcoming Attractions"? But let's let these two issues slide for now.
   • "Mass emails" -- aren't Automatic Event announcements "mass emails," too?
   • If the point is that these mass emails are from administrators, okay, you know that, but the reader doesn't. And the word "administrators" is wrong -- our manual emails are from our Financial Secretary, or our President, or Corresponding Secretary, or one of our other managers, or simply from the club. "Administrators" do not send newsletters, and are anonymous, impersonal and scary.
   • We'd like to customize these lines, too, which would be better than a big, long preamble above (even if that preamble were limited to the Email Subscriptions tab). For one thing, we would expand the list of examples. (e.g., "... such as newsletters, announcements of very special events, policies and club issues, non-event news, dues notices and reminders, schedule changes, etc."
   • Somewhere (currently only possible in our monster preamble) we need to remind Members that they should not opt out of custom emails. Luckily not many members have, and I suspect the few who did unsubscribe were confused. But ideally, it should not even be possible for a Member, unless they are warned of the consequences, or have to ask an admin or something.

   Yes, it would also be nice to offer a greater range of email options as others here have wished for (such as only one email per event, or a consolidated list of coming events once a week, and a Submit "action" reminder to check our event calendar often, since they won't be learning of events by email).

   But first let's finish the basics?

   Professionalize email Unsubscribe process and let us change opt-out instructions. In many ways the opt-out process is incomplete (at best) and (at worst) amateurish. Professional marketers would be embarrassed at the omissions, awkwardness and inconsistencies as things stand now. And WA wants us to look as professional as it does, right?

   UNSUBSCRIBE LINK TARGET PAGE:

   We can add custom language explaining that we have "two lists" and that the button applies only to the type of email they clicked on. But then the system concludes by saying, "do you want to unsubscribe from email blasts?" Huh? For starters, some of… more

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   0 comments  ·  Emails  ·  Delete…  ·  Admin →
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8. how to set up a conversation style forum

   It would be so helpful if members could add an attachment and/or photo to their forum posts.

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   2 comments  ·  Forums  ·  Delete…  ·  Admin →
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9. Real read-only access, prevent contact list downloading

   Currently read-only admin settings have a HUGE exception: they permit downloading of the entire contact list.

   I've contributed to the conversation about Custom Admin Permissions which is a much broader conversation: https://forums.wildapricot.com/forums/308932-wishlist/suggestions/12479814-custom-administrator-permissions-to-define-new-a?page=2&per_page=20 This would be great.

   In the meantime, I still can't give read-only access to volunteers because of the download issue. Why is this part of the read-only profile? Can this one setting be changed?

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   0 comments  ·  Account administration  ·  Delete…  ·  Admin →
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10. Consolidated Invoice to Non-Member/Contact

    We have bundles but the person who pays is invariably not a member (nor should they be). We have no way to send a bundle invoice to a non-member for payment. This is causing a LOT of issues.

    In addition, we often need to manually create an invoice to set up an invoice outside of WA to allow an organization to pay for memberships and open event invoices for a single payment.

    This is an extremely painful and manual process. Sometimes, we can find a way to do this (please see attached example), but most of the time, we can't.

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    0 comments  ·  Finances  ·  Delete…  ·  Admin →
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11. Provide a page where a veiwing member or not, can forward to a friend. Other websites call it "Tell A Friend". The point is if you are int

    Provide a page where a viewing member or not, can forward to a friend. Other websites call it "Tell A Friend". The point is if you are interested in a particular event, whether you can make it or not, you can forward the event page to someone you think is interested. You provide your email and the friend's email.

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    0 comments  ·  New features  ·  Delete…  ·  Admin →
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12. Show if member ticked the 'Invoice me' box in registration report

    Sometimes a registration is not paid for online due to a technical issue with PayPal or they have changed their mind and abandoned the registration. Sometimes it's because the person ticked the 'Invoice me' box but there is no way to know this. Please add the 'Invoice me' field to the registration information that can be exported in a report so we can service our customers appropriately.

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    1 comment  ·  Events  ·  Delete…  ·  Admin →
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13. desktop square - accept credit card payments without card reader

    Please integrate desktop Square. That would be a huge help for us. Thank you.

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    1 comment  ·  Online payments  ·  Delete…  ·  Admin →
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14. Allow nested layouts in website templates

    I would like to allow nesting of layout containers in page templates.

    Currently, I have a 3 column template on many pages. I am able to insert a vertical layout in one column when editing a single page, but not when editing the template.

    For example: I want to make two gadgets appear to be inside the same box. To do that when editing a page, I insert a vertical layout, make that layout's background a different color than the site background, and then insert two transparent background gadgets (social media and text, for instance).

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    1 comment  ·  Website / Content  ·  Delete…  ·  Admin →
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15. Change the label for the button 'Public view' to read 'Regular view'

    When any member who has been granted any level of admin rights logs in, they have the option to switch into 'Admin view' by clicking the 'Admin view' button at the top right of their screen. Once in Admin view they see a button labeled 'Public view' at the top of their screen - but since they are already logged in clicking that button will not give them a 'Public view' - rather they would have 'Regular view' which will still display content to them that the public does not see. To have a Public view, they must log out. This is confusing to our admins who think they have checked functionality 'as though they were the public' when in fact they have only checked what appears for a user with Admin rights.

    Can you relabel the 'Public view' button to 'Regular view' ?

    When any member who has been granted any level of admin rights logs in, they have the option to switch into 'Admin view' by clicking the 'Admin view' button at the top right of their screen. Once in Admin view they see a button labeled 'Public view' at the top of their screen - but since they are already logged in clicking that button will not give them a 'Public view' - rather they would have 'Regular view' which will still display content to them that the public does not see. To have a Public view, they must log out.… more

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    2 comments  ·  Website / Content  ·  Delete…  ·  Admin →
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16. Automatically generated flyer for events

    The idea is that a visitor can press a button to automatically generate a flyer saved as .pdf of the event. The flyer can then pop up on the screen to be saved or printed and/or it can be emailed to the visitor.

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    2 comments  ·  Events  ·  Delete…  ·  Admin →
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17. Embed LinkedIn login option as one of the preferred website login options

    As you know, many HR and Business professionals (particularly Recruiters/Talent Acquisition specialists) leverage LinkedIn as their preferred social network of choice, and use the LinkedIn login utility (instead of Facebook or Google+) as a means to login to jobsites (Indeed), professional/society webpages, etc..

    Can the LinkedIn login also appear on the Wild Apricot client's webpage, as one of the login options?

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    2 comments  ·  Website / Content  ·  Delete…  ·  Admin →
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18. More Email Templates!

    Love the templates -- but want more! Like back to school, President's Day, Woman's History Month that kind of stuff... Would also like more membership samples for renewal notices, profile update, membership drives...oh and some with imagery for events that has more of a business focus. And lastly perhaps some more inclusive variations for some of the holiday templates. Example - Christmas is a religious holiday that is not recognized by some and is not necessarily appropriate to send. Since it is not common to know what holiday they would observe, and it would be nice to start with a generic winter image, seasons greetings, or happy new year image.

    Love the templates -- but want more! Like back to school, President's Day, Woman's History Month that kind of stuff... Would also like more membership samples for renewal notices, profile update, membership drives...oh and some with imagery for events that has more of a business focus. And lastly perhaps some more inclusive variations for some of the holiday templates. Example - Christmas is a religious holiday that is not recognized by some and is not necessarily appropriate to send. Since it is not common to know what holiday they would observe, and it would be nice to start with a… more

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    0 comments  ·  Emails  ·  Delete…  ·  Admin →
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19. calendar subscriptions for mobile devices

    Having a calendar to which members can subscribe and see on their mobile devices.

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    2 comments  ·  Events  ·  Delete…  ·  Admin →
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20. Export Images

    Ability to export uploaded images.

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    0 comments  ·  Import / Export  ·  Delete…  ·  Admin →
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