There's currently no way to view whether there's issues with the email delivery queue specifically on our account or across Wild Apricot as a whole via Help & Support.

Automatic and manually sent emails have been in our queue for 72 hours and, at the weekend, there's no personal support available. Some of our messaging is time critical and while scheduled on a Friday needs to be received only on a Sunday evening to be relevant.

The only solution seems to be for staff to manually pause the mailing on Sunday afternoon when it is clear that the email will enter the 72+ hours queue, but not be delivered. Delivery several hours (or days) after the set-schedule time will miss the time-critical window and there's no way to remove emails from the queue.

If there was a way to quickly check whether the queue issue is limited to our site or is a wider issue we could make a strategic decision about pausing emails at the end of the working week, rather than task staff to manually pause a schedule outside office hours.

hi - i love all the features you have added in recent months. ie store upgrades etc. and i actually look forward to each upgrade! Here is my wish list items:

1. Upgrade the blog with an admin panel to view all posts /links and comments so that it is easier to spot and delete spam comments. Can blog posts be made searchable if left open to the public ie key words added. This would be great (I think) for SEO; Is it possible to add a category feature for blog posts so that they can be displayed as an archive of topics? I may have 100 posts in one blog and now want to organize them in other ways besides chronological.




2. Create a way for admin to add a tab to the members profile where macro driven info can be displayed. For example, i would like members of a group to have a handy link to their group page and its protected copy. For me i would call the new tab MY PROGRAMS and list all the program pages that the member has access to.

Thanks so much!
carolyn

Groups are a wonderful way to organize members by interest. We let members to chose their sport groups when joining and update on their profiles. It is a great time saver for event communications, ie. sending Ski emails only to the skiers group.
We would like to have at least one group that is NOT selectable by the members and to be used by an administrator. The purpose is to be able to have board-only site pages for elected officials.
Today, because we let members chose their own groups we can't use group for this purpose as anyone would be able to select it.
We can't use Level either because a board member may be part of a bundle membership and we don't want to split the bundle and bundle again after their term expires.
So a neat solution will be a reserved Group selection that members can't chose themselves, only an admin can.

I want to be able to track the financials for an event - included who paid what and who was refunded. With v5.9, invoices are not deleted (hurray!) but are voided and payments are unsettled. This 'breaks the link' between the payment and the event. I'd like to have an audit trail of all financial transactions related to an event, even for cancellations.

Background - the specific use case is events that have cancelation fees associated with them. When someone cancels we still need to charge them. Canceling them from the event voids the invoice and unsettles the payments. I now have to raise a new invoice which is not connected to the event, making tracking event-related financials very difficult or nearly impossible without lots of manual work arounds.

I would like an enhancement of the bundle admin/member rights setup. I would like to have all members of a bundle be able to pay the yearly dues. As it is now only one member, the admin, has access to the invoice payment portal through the member profile. In my experience the person who is attempting to pay may randomly be the non admin and they will run into a roadblock in the member profile and not know why they cannot pay. The fallback is that they write a check and mail it to me which is the situation that the website was created to alleviate.
An easy solution (possibly) is to simply give all bundle members the rights that would allow them to see the "pay invoice" button in their profile. No matter which bundle member pays, the status changes to active which prevents other bundle members from double paying.
To address the alternative of "why doesn't the other member pay"? The answer is that my "bundles" are actually homes in a development containing husbands and wives who are both members and who both have busy lives of their own. I am lucky if they take 5 min. to address this issue. They are not going to try to understand the rules of programming logic or try to figure out work arounds, and they shouldn't have to. Paying dues should be an easy task for my members and not an exercise in technology. I hope you can help me with this.

Thank you.

This proposal relates to the sale of online digital products such as books. The tool currently in place works great – an email with the document’s link is sent to the purchaser once the sale is made. It would be extremely beneficial for us, if there is an option that the purchased online document is not downloadable but can be viewed online by the purchaser for a period of time set by the administrator. That is, purchaser pay the relevant fee, have access to view the online document for a period of time. Purchaser cannot share, download or print the document.