3394 results found

1. Admin login to user account

   I've had numerous opportunities recently to resolve event registration and payment issues with clients.

   I deal with non-member contacts and with members at a dozen different membership levels whose memberships are in various states of completion or default. I have to try to explain to them how to navigate the system without having any real clue as to what they are seeing. Every now and again someone supplies their password and I can log in as they do only to find a world very different from what I expected.

   Can you please provide us with a way to see the system from the eyes of our customers?

   I would think this could be done by adding a "Site Password" option to Settings -> Site Settings. This would mean that there were now two passwords that worked - the contact's own password and the site's universal password. I do not see this as a security issue since we already have access to all customer data, what we don't have is access to the customer's view of that data.

   I realize that I can change the user's password and then log in to their account but then I have to explain to them why their old password does not work and ask them to create a new one. This does not create an impression of good management. Also, am I'm not comfortable asking them for their password.

   I've had numerous opportunities recently to resolve event registration and payment issues with clients.

   I deal with non-member contacts and with members at a dozen different membership levels whose memberships are in various states of completion or default. I have to try to explain to them how to navigate the system without having any real clue as to what they are seeing. Every now and again someone supplies their password and I can log in as they do only to find a world very different from what I expected.

   Can you please provide us with a way to see the… more

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   3 comments  ·  Security / Privacy  ·  Delete…  ·  Admin →
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2. Discount Coupon Codes Reporting

   We are using discount coupon codes both to drive attendance at events and to drive membership. Our marketing model incentivizes the sales reps who call on our target audience to sell our events and memberships. When someone uses that rep's code, they get an incentive payment.

   Currently the only way to track who used a given code is to manually open each code and report on it. This becomes quite burdensome with 40 or 50 sales reps involved.

   We would request an upgrade that consolidates the reporting for these -- either:

   1. A discount coupon report that shows the member name, member ID #, the name of the coupon used, the "secret" code, and whether or not paid.

   2. Adding the secret code used as a field in the financial reports; or

   3. at least as to coupons used for membership, adding the coupon reference as a permanent part of the member database so that member is always linked back to the sales rep who brought them in.

   The ability to use discount coupons for both events and membership was a big factor in our selection of WA -- as it gives a lot of flexibility in running our promotions. Thanks for giving this idea some consideration.

   Alan Fields

   Florida Land Title Association.

   We are using discount coupon codes both to drive attendance at events and to drive membership. Our marketing model incentivizes the sales reps who call on our target audience to sell our events and memberships. When someone uses that rep's code, they get an incentive payment.

   Currently the only way to track who used a given code is to manually open each code and report on it. This becomes quite burdensome with 40 or 50 sales reps involved.

   We would request an upgrade that consolidates the reporting for these -- either:

   1. A discount coupon report that shows the member name,… more

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   6 comments  ·  Finances  ·  Delete…  ·  Admin →
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3. Creating More Dynamic Web Pages - Database API Required?

   I would like to be able to pull individual data fields from the contact database and insert them dynamically within my content. This would, I feel, make pages more dynamic, reduce my workload, allow a high level of personaliation of member content and, I feel, enable member websites to become a little more sticky, creative and innovative. What do you think?

   For example, I'd like to personalise content for each chapter/member but the content would be the same for each chapter/member. With the current system every time I create a new piece of content I then have to dupliate that piece of content for each additional chapter/member. Hence, the ability to pull a field (e.g. Chapter Name | Member Name) from the database would, I feel, allow me to create better websites that could be potentially more sticky to members.

   It wouldn't stop at chapter/member names, I could use this for a myriad of stuff including personalising member content, creating dynamic content by getting clever with the contact database; I feel it would open up lots of new opportunities.

   In the past I've used some sort of ODBC call on asp pages to access the database. Would the development of an API to achieve the above be useful to anybody else?

   I'd really like to hear everybody's thoughts and ideas.

   Kind regards
   Steve

   I would like to be able to pull individual data fields from the contact database and insert them dynamically within my content. This would, I feel, make pages more dynamic, reduce my workload, allow a high level of personaliation of member content and, I feel, enable member websites to become a little more sticky, creative and innovative. What do you think?

   For example, I'd like to personalise content for each chapter/member but the content would be the same for each chapter/member. With the current system every time I create a new piece of content I then have to dupliate that… more

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   5 comments  ·  Website / Content  ·  Delete…  ·  Admin →
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4. Random photo gadget

   A gadget to show one random photo from a selected photo album. The photo could be sized as needed and optionally linked to show the larger image in the album. Optionally, it could have subtext displaying the name of the member that contributed it.

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   2 comments  ·  Gadgets  ·  Delete…  ·  Admin →
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5. Drop Down Menu for Extra Cost

   I have spent about 15 days developing a site for my clients that provide a mountain bike demo event in Moab utah. Our participants can select from approximately 40 different bikes to demo in three separate events. Each bike carries separate demo charges.

   We desperately need a drop down menu that will designate separate costs when selected. I am frantically attempting to create workarounds to get over this problem. But it is proving to be difficult.

   My clients are very upset with this setback. Is there any way this can be custom built into my cart? Or any great ideas for a workaround?

   I have spent about 15 days developing a site for my clients that provide a mountain bike demo event in Moab utah. Our participants can select from approximately 40 different bikes to demo in three separate events. Each bike carries separate demo charges.

   We desperately need a drop down menu that will designate separate costs when selected. I am frantically attempting to create workarounds to get over this problem. But it is proving to be difficult.

   My clients are very upset with this setback. Is there any way this can be custom built into my cart? Or any great ideas… more

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   5 comments  ·  Events  ·  Delete…  ·  Admin →
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6. Customizing event registration emails by tags

   We have several event categories as well as several event managers. They all receive event registrations for all events. In a future update can you set a customizable event registration that can be filtered by event tags instead of a broad based all event email registration receipt. For example, we have social events, race events, junior events and a crane pad reservation calendar. There is an event manager for each of these categories. If there is a registration for a dinner (social event)… the race, junior and crane event managers all get the social event notification and vice versa. My event managers are complaining of the additional email and are getting confused as to how to respond. I could just have these registrations sent to me and I could forward them to the correct event manager, but that defeats one of the purposes of our subscription to this service. I really think this could be a nice feature o be able to discriminate system registration emails by tag filters.

   We have several event categories as well as several event managers. They all receive event registrations for all events. In a future update can you set a customizable event registration that can be filtered by event tags instead of a broad based all event email registration receipt. For example, we have social events, race events, junior events and a crane pad reservation calendar. There is an event manager for each of these categories. If there is a registration for a dinner (social event)… the race, junior and crane event managers all get the social event notification and vice versa. My… more

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   7 comments  ·  Events  ·  Delete…  ·  Admin →
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7. Customizing the donation confirmation page

   Hello,

   Two suggestions for the donation confirmation / receipt page that a person gets after they make an online donation:

   1) Make the page include the name of the organization that the person donated to. Currently, the page shows the date and amount of the donation, but not the name of the organization. Donors will want to have that info for their records.

   2) Make it possible for administrators to customize this page.

   Thanks!

   Bernadette

   10 votes

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   11 comments  ·  Donations / Fundraising  ·  Delete…  ·  Admin →
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8. Send automatic emails for manual admin actions

   This is a relatively minor request but something I find to be a workflow pain. As an admin, when I add a new member to the database the new member activation email does not automatically get sent out to the new member if I set their status to 'Active' initially. I have to add the member in two steps to get the email to go out -- first add them as 'pending', save it, then either go back into their record and record receipt of their payment or change their status from 'pending' to 'active' to trigger the email.

   It would be nice if I could just add the member as "Active" and check a box or something when I'm to cause the activation email to go out, all in one step.

   I manually entered about 200 new members this way this year b/c our organization has old-fashioned manual registration forms in addition to the online registration and many people prefer the manual form. Each one took me about 2-3 minutes to enter because of the two-step process. It adds up.

   This is a relatively minor request but something I find to be a workflow pain. As an admin, when I add a new member to the database the new member activation email does not automatically get sent out to the new member if I set their status to 'Active' initially. I have to add the member in two steps to get the email to go out -- first add them as 'pending', save it, then either go back into their record and record receipt of their payment or change their status from 'pending' to 'active' to trigger the email.

   It… more

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   9 comments  ·  Members  ·  Delete…  ·  Admin →
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9. Logout button for widget mode

   My site is http://cityfitlist.com/.

   I currently use the widget feature for members/profiles.But how do I add a log out without making the member go to their profile,scrolling down to find it?

   Also,I want to add a retricted access page for a certain level of members using the "widget box" but don't want the links from the wildapricot site to pop up too.

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   3 comments  ·  Widgets  ·  Delete…  ·  Admin →
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10. Field for Contractual Terms on Renewals

    Hello,

    My organization is new to Wild Apricot and I've imported our current database into Wild Apricot. I currently have the Field for Contractual Terms set as "No" for all our members and would like them to be required to check the box every time they renew (annually). Currently the field only allows the member to acknowledge the field during application or at any time in their profile (why would any administrator allow a member to remove their acknowledgement whenever they choose in their profile). Is there a way to require that members check the box once a year (at renewal or otherwise) or when they sign in for the first time?

    Hello,

    My organization is new to Wild Apricot and I've imported our current database into Wild Apricot. I currently have the Field for Contractual Terms set as "No" for all our members and would like them to be required to check the box every time they renew (annually). Currently the field only allows the member to acknowledge the field during application or at any time in their profile (why would any administrator allow a member to remove their acknowledgement whenever they choose in their profile). Is there a way to require that members check the box once a year (at… more

    10 votes

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    5 comments  ·  Legal  ·  Delete…  ·  Admin →
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11. Assign Resources to Events

    It would be helpful to assign resources to events, such as conference room, equipment, boat to be used, instructor name, speaker name. Currently the only attributes are location and date/time.

    9 votes

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    0 comments  ·  Events  ·  Delete…  ·  Admin →
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12. Integrated Spell Checker should be included in service

    For a paid service that is used to communicate with members, the ability to spell check email notices should be considered a basic capability of the WA service. I should not require customers to use a third-party add-on for their browser.

    Spelling errors in communications can damage an organization's credibility and Wild Apricot should consider this a basic feature that helps its customers. In 2024, this should not be an optional feature.

    9 votes

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    0 comments  ·  Emails  ·  Delete…  ·  Admin →
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13. Track multiple login attempts and failed login

    It would be great if there was a way to find profiles with multiple login attempts and failed login

    9 votes

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    0 comments  ·  Reporting  ·  Delete…  ·  Admin →
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14. Match Font Families in Different Editors

    I am fine with the limited selection of font families, with long experience working on the web before we had all the web fonts. What I'm really struggling with is matching font families and general styling between the new editor and the older automatic email editor.

    For example, our chosen website theme uses Open Sans. Great all around sans serif font. I can also use it in manual emails so that they are styled much like our website. But automatic emails do not have a similar or even decent sans serif font ('Basic' is just ugly) so I chose Trebuchet. Now the problem is that event email mix up the two, using what's available with automatic emails (Trebuchet) but including event details that match the website (Open Sans). The result looks amateur and like we don't know how to use this system.

    And don't get me started on the color picker. One editor has our theme colors all right there! The other forces me to find, copy, and paste the hex code for every single hyperlink so they better match the colors and logo.

    I am fine with the limited selection of font families, with long experience working on the web before we had all the web fonts. What I'm really struggling with is matching font families and general styling between the new editor and the older automatic email editor.

    For example, our chosen website theme uses Open Sans. Great all around sans serif font. I can also use it in manual emails so that they are styled much like our website. But automatic emails do not have a similar or even decent sans serif font ('Basic' is just ugly) so I chose Trebuchet.… more

    9 votes

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    1 comment  ·  Emails  ·  Delete…  ·  Admin →
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15. Always display members' auto-renewal status on account

    We need something prominent displaying on member accounts whether or not they are enrolled in auto-renew. We get hundreds of queries a year from members who can't tell if they're enrolled in auto-renewal or not after they've removed their payment info. There's nothing then displaying "You are no longer enrolled in auto-renewal" or confirming that they need to manually renew--and what's worse, there's still a line on their accounts that displays the membership level as having auto-renew enabled.

    Members do not need to know that their membership level has auto-renewal enabled! They only need to know if they are individually enrolled in auto-renew. This was a request I made to WA before Personify acquired it, and I hope you can fix this situation.

    We need something prominent displaying on member accounts whether or not they are enrolled in auto-renew. We get hundreds of queries a year from members who can't tell if they're enrolled in auto-renewal or not after they've removed their payment info. There's nothing then displaying "You are no longer enrolled in auto-renewal" or confirming that they need to manually renew--and what's worse, there's still a line on their accounts that displays the membership level as having auto-renew enabled.

    Members do not need to know that their membership level has auto-renewal enabled! They only need to know if they are individually… more

    9 votes

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    1 comment  ·  Members  ·  Delete…  ·  Admin →
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    Work in progress  ·  AdminGleb Kamenetsky (Product Manager, Wild Apricot by Personify) responded

    We're glad to share that this feature is currently in development.

    We've taken the feedback you provided into account — thank you for sharing it!

    The release is currently planned for Q3 2026, and we'll update this thread once the feature is live.

16. Have ability to have default "Country" selected instead of scrolling to the list

    I would like to have default "Country" already selected by Admin so the customers don't have to choose "Country" every time.

    9 votes

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    3 comments  ·  Online store  ·  Delete…  ·  Admin →
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17. Pop-up alert reminder to update the profile

    Issue: Members do not update their profile

    Possible Solution:
    A pop-up alert prompting members to update their profile ... this might appear upon logging in for the first time in a calendar year.

    This will direct them to their profile and towards the end of the page, they would be requried to confirm their details. If they do not edit/confirm their details, they will be unable to proceed with booking of events and payment of the subscription fee.

    9 votes

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    0 comments  ·  Members  ·  Delete…  ·  Admin →
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18. PayPal Checkout Needs Better Integration

    The previous PayPal system provided the ability for Quickbooks to capture transactions due to "tags" added in the descriptions of transactions, thus automated bookkeeping was possible. The new system provides none of this and each transaction needs to be fixed manually. As our treasurer says, "it's like returning to the 1980s."

    9 votes

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    1 comment  ·  Online payments  ·  Delete…  ·  Admin →
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19. better themes

    The themes are nice but somewhat outdated. Why not use the designer who did your "freetrial" landing page? (see attached screenshot) A few nice landing pages like your very own landing page would get me more excited to join. Please send samples if this gets legs under it. Thanks.

    •  

    9 votes

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    2 comments  ·  Website / Content  ·  Delete…  ·  Admin →
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20. Product Tag Central List

    The Online Store products have the ability to group them by meaningful tags. These tags are nice for breaking the products into meaningful customer groups.

    However, manual tag entry must be an exact match which is error prone to maintain and very difficult to correct.

    It would be nice to have a pull-down list of tags that can be controlled centrally when new products are added to the store. This would make it much easier to enter and make the web page presentation dynamic. See

    https://haitischolars.wildapricot.org/Buy-Products

    9 votes

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    0 comments  ·  Online store  ·  Delete…  ·  Admin →
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