It would be good to be able to specify an "Organization Contact Name" under Settings->Organization details. The "Organization Contact Name" could then be a macro that could be incorporated into emails to members, so that we could say something like: "If you have any questions, please contact {Organization Contact Name} at {Organization Contact Email}." It is nice to be able to let people know who they will be contacting -- it's not so nice just to give them an email address to contact without a name. Of course, we can write a person's name into each email without a macro, and that's what we're doing now. But that defeats the whole idea of using macros, and means that we have to change the emails every time there is a change in the person who should be contacted.

So far I am very impressed with the WildApricot CMS, it's features and usability.
But I feel that the built in Email Log is lacking some features:

1) Function to delete individual entries from the log (Administrator only)
2) Function to clear the email log for individual categories (Administrator only)
3) Function to clear the entire email log (Administrator only)

An added advantage would be if the administrator could assign privileges to other users for deleting entries/clearing the email log(s)

Also relating to the email log, it would be advantageous if the log entries would display the date/time when an email was opened and a link was clicked.

These simple additions would improve what is already a great system.

WA should consider incorporating into the platform the ability to distribute social-media updates simultaneously with email 'newsletters' and other blasted communications. I envision the user programming into their social-media account information, and from the email-newsletter/communique-creation phase one would have the ability to add whichever social-media outlets they choose. From there, you would either send out the subject of the email and a link to the newsletter/communique as a default or it could be edited to fine-tune the blast to the different social-media outlets. Email newsletters/communiques could also have the ability to be 'Like'd or tweeted by readers, which would post to their wall or send a message referencing the subject line and linking to the newsletter/communique. Please reference Constant Contact's 'Simple Share' feature here http://search.constantcontact.com/services/index.jsp ...

I~ am hoping that is will be a new feature your developers can produce and find it would add more value to your service as it is extemely popular with Constant Contact. It saves time on my end in haveing to make seperate announcements using different plateforms to reach our potential members.

Cristina

http://www.sareia.com

WA should consider incorporating into the platform the ability to distribute social-media updates simultaneously with email 'newsletters' and other blasted communications. I envision the user programming into their social-media account information, and from the email-newsletter/communique-creation phase one would have the ability to add whichever social-media outlets they choose. From there, you would either send out the subject of the email and a link to the newsletter/communique as a default or it could be edited to fine-tune the blast to the different social-media outlets. Email newsletters/communiques could also have the ability to be 'Like'd or tweeted by readers, which would post to their wall or send a message referencing the subject line and linking to the newsletter/communique. Please reference Constant Contact's 'Simple Share' feature here http://search.constantcontact.com/services/index.jsp ...

Hello,
I am using this method to contact you because I lost the email you sent me.

Several weeks ago, I partook in one of your customer experience feedback survey. You replied to me to give you more specific information regarding email management within Wild Apricot. Finally, after not following up on it for weeks. I would like to give you specific feedback. Here it is:

First- When I go in email log, it always gives me a search range (dates) that is up to 9 days ago. Thus, I can never see the emails of the day unless I modify the range. Also, if I do a search of emails, the last week does not show up unless I think about changing the range. This is quite frustrating.

Second- when I do a search in email log (same in member list). I write the word I am looking for. The search engine gives me result as I type. Then, I press enter (like any other search engine, pressing enter is now a learned reflex) and ALL THE RESULTS RESET and I lose the info I was looking for. I need to retype the info and restart the search. This is quite annoying.

Third- When I copy/paste information in an email template, the template automatically adds or takes off line spaces. There is no way to fix that with the email template editor. I need to either go play in the HTML or use Pages from Apple and copy/paste from there (for some reason, when copying from Pages, this issue does not happen as much).

Fourth often the font size looks the same in the email editor, but once I send a test email, it is of different size.

Fifth it is quite difficult to add any variety to an email. If I want to add tables, create sub-sections to an email, add pictures in one specific location, all of this is extremely difficult if not impossible without CSS or HTML. This is also true for background colors. The email is divided in multiple sections and even when choosing all background color, only one section is colored (or some section do not get colored). Then, it is a cat and mouse game to try to find the right spot to click on and add colors. This is very frustrating, especially considering the limited amount of background colors available and the necessity to use HEX code to add an interesting color (which means I need to search for the right code).

Thanks for taking the time to ask about how to improve Wild Apricot. I know that most of the feedback given is about small details. However, the functionalities I have described above are available in the great majority of Apps, platforms and websites.

Organizations always end up with people who don't pay their invoice to renew their membership and they lapse. And while WA lets you do a search for these lapsed members and email them, it's not possible to insert a link to their unpaid invoice. Yes, you can give them "log in" links, but many people fumble with this and it creates lots of service issues and it's not particularly effective.

If WA offered financial macros for email blasts, you could email lapsed members and just ask them to CLICK TO RENEW and pay the invoice online. No log in needed. No duplicate memberships created when members fail to renew properly. No extra steps in the renewal process. Just click, pay, and your membership is brought up to date and your renewal date adjusted.

Love the templates -- but want more! Like back to school, President's Day, Woman's History Month that kind of stuff... Would also like more membership samples for renewal notices, profile update, membership drives...oh and some with imagery for events that has more of a business focus. And lastly perhaps some more inclusive variations for some of the holiday templates. Example - Christmas is a religious holiday that is not recognized by some and is not necessarily appropriate to send. Since it is not common to know what holiday they would observe, and it would be nice to start with a generic winter image, seasons greetings, or happy new year image.