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368 results found

  1. Keep the original email content on how they were sent

    Emails previously sent CANNOT legally be stored in the system differently that how they are sent out, presenting them as copies of original documents, however Wild Apricot is currently doing so. We changed the location for an event in our system weeks ago however, it is showing that all emails sent out used the updated location.

    5 votes

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    0 comments  ·  Emails  ·  Admin →
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  2. More Flexible DKIM Support

    Since WildApricot only supports sending mail from our domain, we also use a separate e-mail provider to allow both sending and receiving mail in our domain using standard mail applications and web clients. I expect that the situation is the same for most organizations using WildApricot.
    In order to improve security, to hinder spamming and to prevent our domain mail from being blacklisted, we would like to add DKIM validation for that alternate. provider.
    However, like WildApricot (and most mail providers) our mail service is hard-wired to use the DKIM selector "default". This is understandable, since they have no reason…

    10 votes

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  3. Membership email templates need to match the other email templates exactly

    Membership Email Templates need to match the other email templates. It gives the option to upload from a template but it does not match the formatting or layout. Please fix! It makes no sense to only allow the old template editor and not the new template editor, allow options for both please.

    2 votes

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  4. Functionality to clean up email log files

    There is currently no ability to delete the logs for failed emails which are accessed from Contacts > Filter By > With Email Delivery Problems. For example, there was an email that was not sent because of an error with the receiving email. That was sorted but in order to remove the log of the event (which was 2 years old when I came on), I had to send a manual email to the contact. I should have been able to just delete the old log as the Admin.

    1 vote

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  5. macros

    We are using the Event function to create online forms (requiring credit card purchases) in an attempt to avoid having to purchase an expensive and separate forms software package. These forms require that we provide the users confirmation of their data input as well as confirmation of payment received and information on how that payment was determined. The limitations you have placed on where your macros can be utilized within your system are really limiting and frustrating. Much of our user population is not extremely technically proficient and asking them to keep track of two separate emails (an invoice receipt…

    1 vote

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  6. Match Font Families in Different Editors

    I am fine with the limited selection of font families, with long experience working on the web before we had all the web fonts. What I'm really struggling with is matching font families and general styling between the new editor and the older automatic email editor.

    For example, our chosen website theme uses Open Sans. Great all around sans serif font. I can also use it in manual emails so that they are styled much like our website. But automatic emails do not have a similar or even decent sans serif font ('Basic' is just ugly) so I chose Trebuchet.…

    8 votes

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  7. Change default mail list from All Contacts to Selected contacts to avoid a mistake

    Can you please change the default radio button when sending Emails to "Selected Contacts" rather than "All Contacts"? People make mistakes and send email sprays far too easily. Selected Contacts forces a next decision to be made which will slow people down and think about where they are sending things.

    4 votes

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  8. Set default email subscription settings

    When a new contact is added (even non-members), they are automatically subscribed to Event announcements and Email Blasts. There is no way to change this default. Currently, I have to go in and edit this for each contact. We should have the ability to change this default.

    2 votes

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  9. Buttons needed on auto membership and donor email templates

    While reworking our default automatic member and donor emails, we found that we are not able to add buttons to the email as we can in other templates. It is critical to be able to have functionality that draws someone to engage an email, renew membership, donate to our cause. Buttons are a component in emails that is needed to draw attention to an action. Please add a button feature to the default membership and donation email templates.

    2 votes

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  10. Unsubscribe from emails without being prompted to login

    We have just started using Wild Apricot for our organisation's website, CRM database, and email newsletters. We don't currently have any 'member exclusive' content for members to see when they log in to the system, so we don't want them to be able to log in as we think this would be pointless and confusing until we've properly set that side of things up. One problem we've come across is email unsubscribes - when members unsubscribe from emails they're taken to a system page that lets them login/change password etc. Is there a way to get rid of the login…

    4 votes

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  11. Adding a search option to email recipient choice

    "Saving a search" to email a group is time consuming and unnecessary. Please integrate the search within the email recipient choices to save steps and time.

    1 vote

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  12. DISCARD changes when editing email

    Please bring back the discard email button!!!! During one of the updates the email system was changed and you can no longer discard the email you are working on. Because of this we are ending up with a whack of emails we have to go through and individually delete. This is a pain. The "Save and Exit" feature is great, but sometimes you don't want to save what you started, you just want to discard it without having to go to the effort of going to the Emails page to select the email and delete it. Thank you!!!! :)

    109 votes

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    8 comments  ·  Emails  ·  Admin →
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  13. I would like to be able to change the default color of hyperlinks in my emails.

    I am sick to death of going through the effort of changing the color of my hyperlinks in my emails. I would like a way to chose a color for my email hyperlinks, and have that color be applied to all the hyperlinks in my emails AND if I want to change the color, I would like to not have to highlight the text, remove the formatting, then highlight the text again, and pray that the color will actually change, because sometimes it doesn't and I have to do this process a few times, or leave the window and come…

    35 votes

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    5 comments  ·  Emails  ·  Admin →
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  14. Event announcement link tracking doesn't include clicks from macro 'Registration Buttons'

    While it's extremely handy to insert the registration buttons macro into event announcements, recipient interaction with them isn't recorded on the email log. For example, an announcement I sent out this week has one link click recorded against it.

    However, six additional bookings immediately followed the announcement. The only way to capture this data is to manually cross reference registrants registration date/time with the event announcement. The bookings clearly occurred as a result of the announcement. However, as registrations through the buttons aren't included in the tracking data it's pointless using the email log to evaluate the impact of event…

    2 votes

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  15. Alight layouts to left

    Right now, even if left justified, the gadget the text block is in is still centered. Could a change be made so the email text is all to the left? That would help make it look more like a human is sending the email than a CRM.

    2 votes

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  16. Add ability to change the "reply to" email address for member renewal reminders.

    For example, I want replies to the renewal reminders to go to our MEMBERSHIP email rather than the main email specified in the account profile.

    15 votes

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    2 comments  ·  Emails  ·  Admin →
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  17. Apply Email Editor for Events and Member Emails

    We were all switched to the new email editor, which I have gotten used to. Now, why can't the event and membership emails use the same editor? It is frustrating to create a template in the new editor and not be able to apply it to an event or membership email without it bringing in lots of awkward tables. Being able to use the same email editor in all parts of Wild Apricot would be really helpful.

    6 votes

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  18. Year End Donor Letters

    Year-end Donor Letters: Is there a way to generate year-end donor letters, showing their total for the year? Seems like this could be done from a template with macros rather than needing to create them one by one.

    6 votes

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    1 comment  ·  Emails  ·  Admin →
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  19. Insert Picture Into Text

    With the new email update, I was told by Wild Apricot that you can no longer insert pictures into the text. This is an issue especially, for example, if I want to include a signature block and cannot include the company logo below the name, address, etc. I would have to instead include an additional image gadget and line it up just right with the signature block.

    115 votes

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    28 comments  ·  Emails  ·  Admin →
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  20. Show Wild Apricot status of email delivery queue in Help Centre>Help & Support>System status

    There's currently no way to view whether there's issues with the email delivery queue specifically on our account or across Wild Apricot as a whole via Help & Support.

    Automatic and manually sent emails have been in our queue for 72 hours and, at the weekend, there's no personal support available. Some of our messaging is time critical and while scheduled on a Friday needs to be received only on a Sunday evening to be relevant.

    The only solution seems to be for staff to manually pause the mailing on Sunday afternoon when it is clear that the email will…

    6 votes

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