Show Wild Apricot status of email delivery queue in Help Centre>Help & Support>System status
There's currently no way to view whether there's issues with the email delivery queue specifically on our account or across Wild Apricot as a whole via Help & Support.
Automatic and manually sent emails have been in our queue for 72 hours and, at the weekend, there's no personal support available. Some of our messaging is time critical and while scheduled on a Friday needs to be received only on a Sunday evening to be relevant.
The only solution seems to be for staff to manually pause the mailing on Sunday afternoon when it is clear that the email will enter the 72+ hours queue, but not be delivered. Delivery several hours (or days) after the set-schedule time will miss the time-critical window and there's no way to remove emails from the queue.
If there was a way to quickly check whether the queue issue is limited to our site or is a wider issue we could make a strategic decision about pausing emails at the end of the working week, rather than task staff to manually pause a schedule outside office hours.
J Buckley commented
We sent out Announcement 2 at 6:25 am this morning. It is now 9:42 am and this is still sitting here, stuck in limbo with no information about what's wrong. Service Notices says "no issues". I'm sitting in Chat, have been for over 30 minutes, and no one is responding. Where is the help??
I agree. On the Service Notice page, it says that "all is good", but I have an email sitting in the queue for the past 6 hours. My event has already taken place, and there is no way to cancel it.
I need to send another email with presentation links, but am afraid that the system will choke on that, too. Without accurate System Status notices, I have zero confidence in the system.