J Buckley
My feedback
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168 votesJ Buckley
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131 votesJ Buckley
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202 votes
We started the development of this request.
During analysis, we defined a simple formula based on your comments: if registration unpaid – during some period – do something (send email, cancel the registration, etc.).
As the first step we decided to start with: if online payments only selected – payment was not received within 15 min – cancel the registration.So, the automatic cancellation will work only in case the ‘Online only’ payment method is selected for the event. The user will have 15 minutes to complete online payment. If payment is not made, the registration will be cancelled automatically.
J Buckley
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136 votesJ Buckley
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91 votesJ Buckley
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154 votesJ Buckley
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437 votes
Sorry for the late update.
The first step was finished and emails can now be carbon copied to contact’s alternative emails. To do so the contact fields which store the alternative emails must be explicitly marked on the email setting page.
Unsubscribing will unsubscribe all alternative emails simultaneously because they all belong to the very same account. The person clicking “unsubscribe” is warned about this on the unsubscribe page.
For now we paused the development of this feature. but not for good. :) So I’m changing this wish status back to “collecting comments”.
Thank you everyone for a valuable feedback.
J Buckley
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4 votesJ Buckley
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64 votesJ Buckley
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J Buckley
commented
Can you please provide the link to this in the Wishlist? I can't find it. Thanks!
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50 votesJ Buckley
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J Buckley
commented
The problem with auto-generating the invoices is that if the member fails to pay by the due date (or grace date if there is one), the invoice is automatically deleted from the system. No invoice should automatically be deleted - that violates almost every basic accounting and bookkeeping principle. It makes it nearly impossible to trace down any record of what happened - which is a manual process - when members start questioning why they can't pay the invoice that they swore was there one day and gone the next.
I have to say, we are really struggling with the member renewal process (for us, it is quarterly) and I don't know how much longer we'll be able to hold out against the membership. There is a very vocal minority working very hard to force us to give up this system.
J Buckley
commented
This isn't as helpful as we need it to be as it doesn't provide a link back to the payment page - members have to log in, get dropped at their invoice page then don't know what to do (god forbid they read the directions we provide). They won't click the invoice link to get to the payment buttons.
The button is working well as long as they don't encounter the security certificate pop-up - that brings everything to a standstill as no one will proceed on their own. Any ideas on how to suppress that certificate pop-up?
Herding cats,
J
J Buckley
commented
I have been looking everywhere for how to automatically generate a renewal invoice and stumbled upon this thread and your post. HOW do you "automatically generate invoices and email the invoices" and HOW can we do that prior to the renewal date?
We're having a TERRIBLE time getting members to generate an invoice to send in with their checks and having issues with members not understanding the multiple clicks it takes to just pay their bills.
Currently, upon login, we're dropping members on a Members Only page with a "Pay My Dues" button that directs them to the Membership Renewal page (see link below) but it triggers a security certificate message which they aren't clicking through. Or, do you have a suggestion on how to avoid the triggering of the security certificate message? Either solution would be extremely helpful. Thanks!
(https://www.sailbcyc.org/Content/Wizard/Renewal/MemberRenewal.aspx )
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15 votesJ Buckley
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J Buckley
commented
We have all kinds of bookkeeping issues with this as well and would LOVE to see better accounting controls put in place - several have been mentioned on this thread.
Thank you!
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32 votesJ Buckley
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J Buckley
commented
Has this been addressed?
We have an issue where a member upgrades their membership level, and pays, just before their renewal yet they still receive a renewal notification stating that they need to pay. The system shows that the member paid, with the correct date yet it still shows that they need to renew. It's happened twice now and it's eroding confidence in our system.
Please advise.
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13 votesJ Buckley
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J Buckley
commented
This has my vote!
I find it totally bizarre that you can upload multiple items at once but you cannot DOWNLOAD any of them - not singly or in bulk. It is useless to be able to upload but not download.
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10 votesJ Buckley
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J Buckley
commented
We also would like this feature. We currently have to build a Printed Directory where this field is very prominently featured and we expected to be able to make this visible online as well. Thank you.
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63 votes
Current proposal: https://drive.google.com/file/d/0B0f9kMyQqlBsV1UzVVYwS21ZU28/view?usp=sharing
We do not have plans yet on when we’re going to deliver on this.
J Buckley
commented
Both ideas would work for us - and yes, we need this!
This would be EXTREMELY helpful for my group as well. We have many free events and often need sign-up lists for a variety of things: food, volunteers, etc.
The problem with making people "register" for these kinds of events is the whole "invoicing" process. If an event is FREE, why should an invoice be needed?
Thanks!