Make strong passwords optional
Our members are leaving since the new password requirements have become a pain. We are a club with mostly 65+ year old members (over 200) and it took 6 years to have them except using emails for club membership. They have arthritis, poor eye vision and have trouble remembering what they had for breakfast. I send out a monthly newsletter and now people are asking for help constantly. They cannot open the monthly news without being prompted for a new password and they don't know it or what a 12 digit with special characters means. We really need our old password system back or more people will be quitting the club.
Same. People are now renewing their Memberships
Charlotte McRanie commented
I must agree that for our organization the complexity of the password requirement is more than we need with the special character and 12 characters. That is more than most other online requirements, including the financial institutions I use -- they only require 8 characters and not all of them require special characters!! Give us the option to require fewer characters and just require numbers and lower/upper case without a special character.
Nina Cavanagh commented
If your newsletter is a PDF attachment, make that document Public so they don't need to log in to read it.
There are settings to disable Captcha, which I agree is a PITA. It's in Settings/Anti-spam settings. I've set all mine to Off and for the ones that are "Always on" - just send a request to Support and they can manually turn them off for you.
Julie Strickland commented
Agree totally! We have the same age group of members. I get lots of calls for log in issues. They also have a hard time proving they're not a robot with the captcha boxes. Would be nice to give administrators the options to remove this function.
Agree with the comments, give us settings to decide the password strenght requirements.
Rick K commented
We have the same problem with our 65+ aged members. Add that to the Captcha photo challenges that seemingly appear at random and it makes using this platform a real PITA. And we're paying more for what?
Allow us to decide what the password requirements are like most enterprise systems do. Options include password length; how often a password can be reused; whether a special character is needed; etc.
Change the password requirement back. It is way too complicated! Our members are older and no one can seem to log in. We will have to cancel Wild Apricot if no one can log in.
LezLi Logan commented
I administrate WA for two different organizations that are very different--a political club and an HOA. In both cases, logging in can be a challenge for our elderly members, and long passwords are a barrier for full use of the system.