422 results found

1. can't scroll in edit mode?

   is it me or my computer? When I go into edit mode in any theme, I am unable to scroll down the page with my mouse but only edit right where I am. If I can scooch over to the right or the left of the gadget, to where there is blank space, then I can scroll. When not in edit mode, scroll works fine.

   3 votes

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   0 comments  ·  Website / Content  ·  Delete…  ·  Admin →
   Resolved  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

   Fixed in version 6.12.

2. Multi-session events with a single registration (e.g. courses)

   Current behavior:
   Events can not recur automatically, each instance has to be created manually.

   Desired behavior:
   Ability to setup automatically recurring events, for example monthly board meetings

   Notes:
   1) We need to figure out what kind of recurrence is required, for example:
   - every XX weeks on a certain day
   - monthly on certain date
   - monthly on a certain weekday (e.g. 2nd Tuesday of each month)
   2) probably should be able to set max number of recurrence
   3) Initially we will not address the ability to register and pay for several events in the series.

   UPDATED: This post is to be focused on particular scenario - multiple sessions but with single registration for all (e.g. course). For another scenario where registration and event descriptions can be different for each occurrence, see http://forums.wildapricot.com/forums/308932-wishlist/suggestions/9056287-recurring-events-scenario-2-separate-registratio

   Current behavior:
   Events can not recur automatically, each instance has to be created manually.

   Desired behavior:
   Ability to setup automatically recurring events, for example monthly board meetings

   Notes:
   1) We need to figure out what kind of recurrence is required, for example:
   - every XX weeks on a certain day
   - monthly on certain date
   - monthly on a certain weekday (e.g. 2nd Tuesday of each month)
   2) probably should be able to set max number of recurrence
   3) Initially we will not address the ability to register and pay for several events in the series.

   UPDATED: This post is… more

   95 votes

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   142 comments  ·  Events  ·  Delete…  ·  Admin →
   Resolved  ·  Evgeny Zaritovskiy responded

   Released in v5.6 (Oct 2015)

   See also http://forums.wildapricot.com/forums/308932-wishlist/suggestions/9056287-recurring-events-scenario-2-separate-registratio for details and votes

3. Recurring donations

   Current behavior:
   Wild Apricot only supports one-time donations.

   Workaround

   Use Membership application form since it is possible to setup a membership level like 'regular donor' with automatic recurring payments.

   Desired behavior:
   Support recurring donations directly.

   135 votes

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   65 comments  ·  Donations / Fundraising  ·  Delete…  ·  Admin →
   Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   Recurring donations finally went live – for all clients using Wild Apricot Payments.
   Enable feature in donations settings and start collecting dues automatically!
   You can read more on how to work with it in our help article here: https://gethelp.wildapricot.com/en/articles/1676
   Feel free to share any feedback

4. Provide a dedicated Tender for Square payments

   Provide a dedicated tender for Square payments: “Online payment (Square)”. (I have to go through all the square payment transactions and manually change the tender just so that I can use the “tender” value to limit a display or export to only Square transactions.)

   2 votes

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   0 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  Team Mobile responded

   Starting the 3.2 version of the admin app, all payments via Square POS get a special tender automatically.

5. Prevent Accidental Large-Scale Archiving

   Our membership director has accidentally archived hundreds of membership records twice in the last two months. I'd like a feature to prevent large-scale accidents. Perhaps an extra step or an extra privilege setting to archive more than a few records at one time.

   3 votes

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   1 comment  ·  Members  ·  Delete…  ·  Admin →
   Resolved  ·  Team Membership responded

   Resolved in version 5.11.2: https://help.wildapricot.com/display/DOC/Update+5.11.2

   To prevent accidental archiving the ‘Archive contacts’ button has been removed.
   You can still archive contacts one at a time from their contact records, and archive multiple contacts by importing a properly formatted spreadsheet.

   Astra crew @ Wild Apricot

6. Full Screen Getting Started Video/Tour

   Your Getting Started You-Tube video should be available in full screen mode - it's too hard to see where the clicks are made to be helpful.

   1 vote

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   1 comment  ·  Usability  ·  Delete…  ·  Admin →
   Resolved  ·  AdminTeam Support (Customer support, Wild Apricot by Personify) responded

   Clicking the YouTube icon at the bottom right of the video will open the video on YouTube, where you can click the Full screen option to watch the video full screen.

7. Remain within current contact financials upon deleting an invoice or payment. Is this a bug?

   Is this a bug?

   For various reasons, there are times which arise when an invoice or payment needs to be deleted. It frustrates us that each time we delete an invoice or payment within a particular contact's financial transactions, we are consistently redirected out to the global financial page for invoices or payments, respectively.

   If we are editing financials at the contact level, we should be returned to that contact's financials alone. More often than not, there are still other tasks to perform within the contact. It takes a lot of unnecessary extra steps to get back to where we need to be when we are redirected away.

   I will admit that once in a blue moon, it actually does stay within the current contact's financial info (but very rarely). This makes me wonder if this issue is simply a bug, and the expected behavior is actually to stay within the current contact.

   Thank you for your time and consideration.

   Is this a bug?

   For various reasons, there are times which arise when an invoice or payment needs to be deleted. It frustrates us that each time we delete an invoice or payment within a particular contact's financial transactions, we are consistently redirected out to the global financial page for invoices or payments, respectively.

   If we are editing financials at the contact level, we should be returned to that contact's financials alone. More often than not, there are still other tasks to perform within the contact. It takes a lot of unnecessary extra steps to get back to where we… more

   4 votes

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   1 comment  ·  Finances  ·  Delete…  ·  Admin →
   Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   Released in 5.12.2 on 12 Oct 2017
   Release notes: https://gethelp.wildapricot.com/en/articles/1498-version-5122-release

8. Mobile apps using square to pay online for registrations. Need tutorial and where to begin!

   Make the service and ability to pay on line via square using a computer too more obvious on the site. I am new to this, need it, and don't even know where to begin. Need a tutorial explaining it. We want to drop PayPal and move to having payments handled by a bank, not PayPal.

   3 votes

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   4 comments  ·  Delete…  ·  Admin →
   Resolved  ·  Team Mobile responded

   We made help page about Square’s integration more detailed:
   https://help.wildapricot.com/display/DOC/Accepting+mobile+payments+using+Square

   We added FAQ about Square also:
   https://help.wildapricot.com/display/DOC/Accepting+mobile+payments+using+Square#AcceptingmobilepaymentsusingSquare-Frequentlyaskedquestions

   Please, check it and tell us what would you like to add.

9. saving emails

   i often get kicked out while doing an email and even though it says auto saved, it did not. Would love to have a button to save as we go along and not rely on auto save for emails

   3 votes

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   0 comments  ·  Emails  ·  Delete…  ·  Admin →
   Resolved  ·  Team Husky responded

   Done long ago. There is now a ‘save’ link in a top left corner of the email wizard.

10. Registration Enabled button on development page

    The "Registration is Disabled" wording continues to confound me as I create a registration form. After creating the registration form the registration enabled button should appear on the form itself. I have spent too much time looking for the Registration Enabled button and it is not where it intrinsically should be.

    5 votes

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    Resolved  ·  0 comments  ·  Events  ·  Delete…  ·  Admin →

11. Manage admin rights

    If you need to manage admin rights from the app feel free to vote for this idea.
    Any comments are appreciated also.

    4 votes

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    0 comments  ·  Mobile  ·  Delete…  ·  Admin →
    Resolved  ·  Team Mobile responded

    We’ve released this feature in the 2.2 release:
    https://help.wildapricot.com/display/DOC/Mobile+2.2

12. Clone events from the mobile app

    Make a possibility to copy existing events from the app.

    1 vote

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    1 comment  ·  Mobile  ·  Delete…  ·  Admin →
    Resolved  ·  Team Mobile responded

    We’ve released this feature in the 2.2 release:
    help.wildapricot.com/display/DOC/Mobile+2.2

13. allows from emails from our domain

    add email addresses tied to our domain

    3 votes

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    0 comments  ·  Emails  ·  Delete…  ·  Admin →
    Resolved  ·  Dmitry Smirnov responded

    It is totally possible. In order to use your custom domain as a source of emails, please configure a custom domain in website settings and add SPF record in your DNS settings.

    See these links for details:
    Set custom domain
    https://gethelp.wildapricot.com/en/articles/545

    Add SPF record
    https://gethelp.wildapricot.com/en/articles/65#modifying

14. Add export in Excel XLS format and/or CSV

    Current behavior:
    Wild Apricot uses XML Spreadsheet format forimport and export. It can be opened in MS Excel 2003 and higher orExcel for Mac 2004 or higher. It also can be opened in some free Officesoftware like StarOffice.

    Desired behavior:
    Using 'old' XLS format instead to be compatible with old version of Microsoft Excel and other spreadsheet software.

    1 vote

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    38 comments  ·  Import / Export  ·  Delete…  ·  Admin →
    Resolved  ·  Evgeny Zaritovskiy responded

    Released in 5.2

15. Prioritize Test Emails Ahead of "Final" Email Blasts

    From time to time, there are delays in receiving emails sent through Wild Apricot. In a perfect world, this would not happen but it is understandable as there will be times of high volume.

    If, however, test emails were prioritized higher than "final" email blasts, we could review emails and get them sent and move on to another task knowing that this task was complete (even though members may be waiting to receive it).

    As it is, the administrator must wait as long (it seems) as an email blast for each test to come through before making additional edits or sending on to their membership.

    The result is at best, inefficiency of work and a further delay in members receiving the information and at worst, forgetting to go back and send the email to the membership.

    From time to time, there are delays in receiving emails sent through Wild Apricot. In a perfect world, this would not happen but it is understandable as there will be times of high volume.

    If, however, test emails were prioritized higher than "final" email blasts, we could review emails and get them sent and move on to another task knowing that this task was complete (even though members may be waiting to receive it).

    As it is, the administrator must wait as long (it seems) as an email blast for each test to come through before making additional edits or… more

    8 votes

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    0 comments  ·  Emails  ·  Delete…  ·  Admin →
    Resolved  ·  Team Husky responded

    This issue was fixed a few months ago. Have you noticed any delays in sending test email during last couple of months?

16. Event end date calendar should start from start date

    Once you enter a start date for an event the calendar for the end date should start on the same date. This would reduce scrolling through the better part of a year when entering dates in Nov and Dec.

    23 votes

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    5 comments  ·  Events  ·  Delete…  ·  Admin →
    Resolved  ·  Team Events responded

    Released in version 5.12: help.wildapricot.com/display/DOC/Release+5.12

17. Waitlist enable / disable status is not clear for registration types

    Wait list granularity is great.
    However, it would be nice if the user interface made things clear. Because right now, they're not. UI tweaks can solve a world of headaches.
    See this video for more explanation:
    https://youtu.be/X8Kfan3me74

    1 vote

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    1 comment  ·  Events  ·  Delete…  ·  Admin →
    Resolved  ·  Team Events responded

    Released in version 5.15 – https://help.wildapricot.com/display/DOC/Release+5.15

    Events team @ Wild Apricot

18. Provide option to turn off Stripe email receipts

    We're using Stripe for payments. When a member pays, they get two redundant email receipts, one from Wild Apricot and another from Stripe. I would like you to provide an option to disable the Stripe email receipts, because 1) they are redundant and noisy, 2) they can't be customized like WA email receipts, and 3) they can't be turned off from with Stripe.

    I've not tested any of the other payment systems, but I think it would be good to provide this option, in general, so all of the email confirmations can be controlled from with Wild Apricot.

    12 votes

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    10 comments  ·  Online payments  ·  Delete…  ·  Admin →
    Resolved  ·  Team Payments responded

    We won’t force sending payment receipts anymore starting from 5.12.2 release. You can control this yourself in Stripe notifcation preferences or use WA payment receipt instead.

    Release notes: https://help.wildapricot.com/display/DOC/Update+5.12.2

19. Add a linkable button gadget

    A linkable button as a gadget would be very helpful. It is difficult figuring out the html code to embed if you are not already fluent in code. I would honestly put buttons all over my site.

    1 vote

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    0 comments  ·  Gadgets  ·  Delete…  ·  Admin →
    Resolved  ·  Evgeny Zaritovskiy responded

    This is totally possible now – check out https://help.wildapricot.com/display/DOC/Inserting+links
    Link have styles, some of them are button ones.

20. Alternate payment options for members

    I am using PayPal for membership dues payments. Some of my members
    object to using PayPal online and want to send check or call in with a
    card. I am forced to do one or the other but it is a pain when I have to
    go outside the system for a payment. In my store I am able to set up an
    alternate payment system that remains in my cart and allows the customer
    to select • credit card payment and the next page only shows spaces for
    name, card #, expiration, etc. This they do not mind because PayPal is
    not on the page.

    I do not see a way to set up an alternate method of payment with
    Wildapricot. Can this be done?

    In my store I use WePay and it was done in the store admin area in about
    2 minutes. Now the shopper can choose PayPal or choose Credit Card
    (which is WePay).

    I am using PayPal for membership dues payments. Some of my members
    object to using PayPal online and want to send check or call in with a
    card. I am forced to do one or the other but it is a pain when I have to
    go outside the system for a payment. In my store I am able to set up an
    alternate payment system that remains in my cart and allows the customer
    to select • credit card payment and the next page only shows spaces for
    name, card #, expiration, etc. This they do not mind because… more

    1 vote

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    1 comment  ·  Delete…  ·  Admin →
    Resolved  ·  Evgeny Zaritovskiy responded

    You can setup PayPal Pro payments and then your members will be able to enter their credit card on special Wild Apricot (not PayPal) page – see https://help.wildapricot.com/display/DOC/PayPal+Payments+Pro?from=aQ2qB
    As far as I understand, this will solve your problem – while internally either payment will still be processed via PayPal.