430 results found

1. Make unpaid tickets more visible in the Member app

   Under the 'Upcoming' ticket view, if there's a ticket requiring action, eg. payment or partial payment, can a visual icon be shown in the listing page?
   Currently, users (members) will need to go into each individual event to view/check, which is quite inefficient.

   7 votes

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   0 comments  ·  Mobile  ·  Delete…  ·  Admin →
   Resolved  ·  AdminGleb Kamenetsky (Product Manager, Wild Apricot by Personify) responded

   The latest version is now live on both platforms!

   
   

   You can now view the due amount for unpaid registrations directly on the “My Tickets” screen.

   
   

   Please remind members to update their Member App to access this new functionality.

   
   

2. Level: Submit a Request for Membership – Free and Subscription period: Unlimited

   I would like to address an issue related to the membership application form at https://www.casli.ca/Request-for-Membership.

   Currently, the form displays the word "Free" when submitting an application, like this:

   Level Submit a Request for Membership – Free
   Subscription period: Unlimited

   This can be misleading, as applicants will be charged to join the membership. Additionally, the subscription period is not unlimited for us. If they have not yet joined or if their membership has lapsed, the subscription will not be sent. It would be helpful if administrators had the option to remove the word "Free" and "Subscription period: Unlimited" from the form or adjust the form as needed.

   I would like to address an issue related to the membership application form at https://www.casli.ca/Request-for-Membership.

   Currently, the form displays the word "Free" when submitting an application, like this:

   Level Submit a Request for Membership – Free
   Subscription period: Unlimited

   This can be misleading, as applicants will be charged to join the membership. Additionally, the subscription period is not unlimited for us. If they have not yet joined or if their membership has lapsed, the subscription will not be sent. It would be helpful if administrators had the option to remove the word "Free" and "Subscription period: Unlimited" from the… more

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   16 votes

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   0 comments  ·  Members  ·  Delete…  ·  Admin →
   Resolved  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

   This issue was fixed in 9.3 release.

3. new membership application force payment

   With event registrations, I can force an online payment with a 15-minute countdown. Why can't this functionality happen with a new membership or membership renewal

   1 vote

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   Resolved  ·  1 comment  ·  Delete…  ·  Admin →

4. Allow member to remove themselves from a waitlist

   Members have asked how to remove themselves from the waitlist if they have made other plans and can no longer attend.

   1 vote

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   Resolved  ·  1 comment  ·  Events  ·  Delete…  ·  Admin →

5. Reset password from mobile app. Admin app.

   If you log out and can't remember your password, the app has no 'reset your password' option. It's unclear and inconvenient to go to the website and use it from there.

   This idea was split from this original idea, Reset password for Member app:
   https://forums.wildapricot.com/forums/308932/suggestions/17022871

   23 votes

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   1 comment  ·  Mobile  ·  Delete…  ·  Admin →
   Resolved  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

   The reset password option is now available in the latest version on both platforms for administrators. Please update your app to access the new functionality.

6. Member app. Add an ability to register guests.

   There is no way to register guests for event in the mobile app for members.

   30 votes

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   11 comments  ·  Mobile  ·  Delete…  ·  Admin →
   Resolved  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

   Both Android and iOS applications were updated with the latest release. 

   Now your members can register guests using the Member app. 

   
   

   Please, remind members to update the app to access all the latest features and improvements. With every release, we also fix known issues and improve application stability and performance.

   
   

   Thanks again for your votes and feedback! 

7. Prevent members to change their first AND last names

   How to prevent members from changing their names (first and last name)? Through "Contacts" we can make the field admin access only to prevent the user from entering their own names. However, this will make the name fields internal fields that can only be seen or edited by an administrator. I prefer members to see their names. When they change their names without administrators' knowledge is a big No-No! Because we have a testing system with first and last names that must be matched.

   In addition, I had to set up "Current and Formerly Name (First AND Last Name)" manually (only internal administrators to see) through Membership Fields so that the office will be able to keep tracking. I am still inserting names manually one by one for many - about 900 more to go... HOWEVER, this will not solve the problem because if members change their names, how will we, administrators, know when and what their name has changed to? Nowadays members or more people have changed their names. That is fine but it is not fine at my end because of testing system.

   I would prefer members to ask me or my office (administrators only) so we can update their names for them. This way we can keep tracking for the right information/records especially for tests.

   How to prevent members from changing their names (first and last name)? Through "Contacts" we can make the field admin access only to prevent the user from entering their own names. However, this will make the name fields internal fields that can only be seen or edited by an administrator. I prefer members to see their names. When they change their names without administrators' knowledge is a big No-No! Because we have a testing system with first and last names that must be matched.

   In addition, I had to set up "Current and Formerly Name (First AND Last Name)" manually… more

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   2 votes

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   1 comment  ·  Contacts  ·  Delete…  ·  Admin →
   Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   Fixed in 8.7 release

8. Updating AllowedValues in a dropdown contact field, erases any existing data for the contact field

   I've documented the issue pretty well on another community: https://community.make.com/t/using-the-wildapricot-update-contactfields-api-call-to-update-pick-list-erases-data/26286?u=alex.newpath

   I thought this may have been a Make issue, but I validated this in Postman:

   1. Using the /accounts/{accountId}/contactfields/{contactFieldId} endpoint, I assume that when updating a dropdown list I can ADD new picklist values to the existing picklist.
   2. In reality the AllowedValues array I sent in a PUT to this endpoint REPLACES the existing fields and reassigns the IDs and Values for any existing picklist item in the dropdown and assigns new IDs and new values for new picklist items added in the call.
   3. Any contact data that has used this dropdown field has its data erased in the contacts because the underlying ID and Value has been changed for every picklist item.

   I think this is a bug in the API because the expected behavior is to be able to add new allowed values which is possible, but if the same Name as an existing picklist item is submitted the API should not erase the existing picklist item but rather keep the ID and Value the same as before.

   I would expect any fields not submitted in AllowedValues array to be therefore erased from the contact field's definition. This part works as designed.

   This is, after all, how the Contact Fields User Interface works when I add or remove fields.

   Here's the body of the PUT I am sending as an example. Note if I keep the old IDs and Values in the AllowedValues array they are disregarded and not used in the PUT.

   {
   "FieldName": "testing-changes-viaAPI",
   "IsRequired": false,
   "AdminOnly": false,
   "Access": "Public",
   "FieldInstructions": "",
   "Order": 1,
   "FieldType": "Dropdown",
   "Type": "Choice",
   "AllowedValues": [
   {
   "Label": "item5",
   "Value": ""
   },
   {
   "Label": "item6",
   "Value": ""
   },
   {
   "Label": "item1",
   "Value": ""
   },
   {
   "Label": "item2",
   "Value": ""
   }
   ],
   "Id": 15981674
   }

   I've documented the issue pretty well on another community: https://community.make.com/t/using-the-wildapricot-update-contactfields-api-call-to-update-pick-list-erases-data/26286?u=alex.newpath

   I thought this may have been a Make issue, but I validated this in Postman:

   1. Using the /accounts/{accountId}/contactfields/{contactFieldId} endpoint, I assume that when updating a dropdown list I can ADD new picklist values to the existing picklist.
   2. In reality the AllowedValues array I sent in a PUT to this endpoint REPLACES the existing fields and reassigns the IDs and Values for any existing picklist item in the dropdown and assigns new IDs and new values for new picklist items added in the call.
   3. Any contact data that has used this… more
   1 vote

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   0 comments  ·  API  ·  Delete…  ·  Admin →
   Resolved  ·  AdminGrigory Smyslov (Admin, Wild Apricot by Personify) responded

   Hello!

   This issue has been fixed in the new release (8.7).

9. Send order status to PayPal

   PayPal is starting to get tough on users (sellers) which do not provide tracking information and/or order status - resulting in monthly limits on how much can be transferred out of PayPal without a 21 day hold being applied. Is there a way for Wild Apricot to send an "Order Completed" message to PayPal for payments - I think store purchases could be excluded. PayPal do not get the idea that a membership "order" is completed instantly.

   1 vote

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   0 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

   We have reviewed this request with PayPal and I have a following update:

   1. There's no way to set purchase completed via API in PayPal

   2. Any account holds set by PayPal are not directly related to incomplete orders. Each case should be resolved with PayPal individually.

10. Numeric custom fields cannot be updated with API

    We are updating all of our member custom fields using a php webhook function. We have wanted to try using the new numeric type field for tracking a custom amt number for each member. We can set it up and use it in the WildApricot admin panels, but when we try to update it using our api webhook it does not work. We get a 200 return code, but the field does not get updated. Is this a known bug? Is there a scheduled release to fix this? Is there a workaround?

    The function payload data looks something like this:
    $data = array(
    'Id' => '70441312',
    'FieldValues' => array(
    array(
    'FieldName' => 'Custom Tracking Amt',
    'SystemCode' => 'custom-15796822',
    'Value' => 19
    )
    )
    );

    We are updating all of our member custom fields using a php webhook function. We have wanted to try using the new numeric type field for tracking a custom amt number for each member. We can set it up and use it in the WildApricot admin panels, but when we try to update it using our api webhook it does not work. We get a 200 return code, but the field does not get updated. Is this a known bug? Is there a scheduled release to fix this? Is there a workaround?

    The function payload data looks something like this:… more

    2 votes

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    Resolved  ·  1 comment  ·  API  ·  Delete…  ·  Admin →

11. Allow Renewal Date to be set based on the current Renewal Date, i.e., 1 year/1 term later

    The system is currently set up to allow for the renewal date to be set based on the Join Date or Specific Date, but, oddly, neither of those options allows the renewal of, say, a 1-year membership, to be 1 year from the existing renewal date unless a member happens to renew on the actual renewal date. Most membership/subscription systems don't work like this. If someone renews a membership that expires on, say, 16 October 2023, and does so, say, on 1 October 2023, responding to a renewal notice, the expectation is that the new renewal date will be 16 October 2024. However, with Wild Apricot, the new renewal date is set 1 year out from the date on which the renewal was done, so in this example the new renewal date will be 1 October 2024. But in this workflow, the member's membership is now short-changed by 15 days. We want members to renew as early as possible, but if they get a renewal notice 2 months before their renewal date and renew right away, they get a new renewal date that is 2 months earlier than it should be. This violates accounting rules, too. When you take someone's subscription fee or membership dues, you have to earn those funds over the life of the subscription or membership. If you foreshorten the term, you are not fulfilling your obligation, i.e., you still have differed revenue that you cannot earn.

    Wild Apricot's answer to me on this issue was that the renewal policy can be set to not allow the member to renew until the renewal date, but that workaround is totally unacceptable. Organizations want members to be able to get notices way in advance of the end of their current membership terms, and you can't have a member receive an email two months or one month or one week ahead of the expiry date and then go to the website to pay only to receive an error message that says "Sorry, it's too early for you to renew. Come back to this website on the exact date that your current membership ends."

    The system is currently set up to allow for the renewal date to be set based on the Join Date or Specific Date, but, oddly, neither of those options allows the renewal of, say, a 1-year membership, to be 1 year from the existing renewal date unless a member happens to renew on the actual renewal date. Most membership/subscription systems don't work like this. If someone renews a membership that expires on, say, 16 October 2023, and does so, say, on 1 October 2023, responding to a renewal notice, the expectation is that the new renewal date will be 16… more

    3 votes

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    Resolved  ·  4 comments  ·  Members  ·  Delete…  ·  Admin →

12. Remove AMEX from the pay option box

    Please put up a pay option box without AMEX listed. We don't take AMEX. Even with a not saying we don't take AMEX, this is confusing for our members.

    2 votes

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    2 comments  ·  Delete…  ·  Admin →
    Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

    It was addressed in recent WildApricot release. You can select which credit card brands to show and accept on credit card page for Affinipay, Personify Payments and Authorize.Net gateways.

13. Events widget doesn't show next event

    The dashboard appears to show upcoming events, but for some reason does not list the closest event at all (it shows 3 events starting from the second closest). [Account #302711]

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    3 votes

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    2 comments  ·  Dashboard  ·  Delete…  ·  Admin →
    Resolved  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

    Issue was fixed in 8.1 release

14. Add system status to Admin Dashboard

    If there is a known outage, WA should have a section in the account admin dashboard where it alerts admins of known issues. IE - this week there was an email send outage/issue... if you had posted this in admin dashboard, the admins can see that this is being addressed and not spend needless time trying to figure out why their emails are not sending.

    33 votes

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    3 comments  ·  Dashboard  ·  Delete…  ·  Admin →
    Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

    We added Service notices to Dashboard as part of 8.2 release https://gethelp.wildapricot.com/en/articles/1955-version-8-2-0-release

15. Insert predefined list of US states as abbreviations

    Your pre-defined list of states should default to the two letter state abbreviations, not the fully spelled out state name. Mailing systems use the two letter code. This is the third WA implementation I've done and each time I had to create my own list.
    List of state codes is attached for your convenience.

    • 

    7 votes

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    1 comment  ·  Contacts  ·  Delete…  ·  Admin →
    Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

    Happy to say that list of US states/ Canadian provinces as abbreviations were added to custom fields in WildApricot with release 8.7

16. Make guest registration required

    A way to make guest registration required

    4 votes

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    1 comment  ·  Events  ·  Delete…  ·  Admin →
    Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

    Making guest registration required is added as part of 8.13 release. More details here: https://gethelp.wildapricot.com/en/articles/2883-version-8-13-0-release

17. DMARC support in Wild Apricot emails

    SPF alignment requires the Return-Path: to match our custom domain. Alas, WA forces it to account@wildapricot.org, causing 100% SPF failure. Amazon SES solves this with "Mail From Domain" settings, which require us setting the proper DNS records to have a subdomain MX to SES and they get their bounces this way and we get SPF management.

    At present we're having a lot of SPAM/silent deletions of our emails due to SPF misalignment (We are 100% DKIM aligned), and this would help that issue.

    7 votes

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    6 comments  ·  Emails  ·  Delete…  ·  Admin →
    Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

    Implemented as part of 8.5 release https://gethelp.wildapricot.com/en/articles/2011-version-8-5-0-release

18. Email Encryption

    Emails need to be encrypted with Transport Layer Security. When we send emails to Gmail recipients, there is a warning icon indicating memberlodge.org did not encrypt this message.

    This causes concern among our members that their information is being handled improperly.

    32 votes

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    5 comments  ·  Emails  ·  Delete…  ·  Admin →
    Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

    Released in 9.4 enabled 23 June 2025. See more in release notes https://gethelp.wildapricot.com/en/articles/2913-version-9-4-0-release

19. Include an Order's Pickup Option in the Online Store Export

    Now that it is possible to export Order Data (yeah!), it would be helpful to include the Pickup Option associated with an Order. My club offers multiple Pickup Option choices - locations/dates/times. Orders data can now be exported, but we don't know where are customers have chosen to pickup their purchases without reviewing order confirmations/emails.

    8 votes

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    2 comments  ·  Online store  ·  Delete…  ·  Admin →
    Resolved  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

    Issue was fixed in 7.24 release

20. Making the web store more usable

    Our PTO has a spirit rock that we have families sign up to paint every year. We would love to be able to run this through our web store, but because you only allow a max of 10 option value per variant, we can't. This forces us to use a completely different website to allow families to reserve their date. If you would allow up to 25, that would solve the issue. Such a easy fix would be so helpful.

    1 vote

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    0 comments  ·  Online store  ·  Delete…  ·  Admin →
    Resolved  ·  AdminOleg Nesterkin (Product owner, Wild Apricot by Personify) responded

    Good news out there!

    We have increased number of options for each store products to 25.

    This was done in recent 7.21 website app release: https://gethelp.wildapricot.com/en/articles/1827-version-7-21-release