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Recurring donations

Current behavior:
Wild Apricot only supports one-time donations.

Workaround

Use Membership application form since it is possible to setup a membership level like 'regular donor' with automatic recurring payments.

Desired behavior:
Support recurring donations directly.

125 votes
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    Dmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Good news on recurring donations: the core is ready. You can make recurring donation and Wild Apricot will charge it automatically.

    However we got a bit stuck with management of donations, so we seek for your input here. If you have 5 spare minutes – please check out this prototype and answer a few simple questions. You will help us significantly:

    https://goo.gl/forms/78pWexoNAtl198z22

    62 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        The Google Doc was a farce. I wasn't able to manipulate anything but the survey asked me how easy was it to use or how easy was it to find somebody. I found Beatrice, by scrolling down the page until I found her name. Not the most innovative idea in the tech world. There was not option of my opinion so I couldn't leave it there.

      • Kevin commented  ·   ·  Flag as inappropriate

        Is 2nd half of 2018 still a good target date for this? Critical for nonprofits.

      • Robert commented  ·   ·  Flag as inappropriate

        Generally, recurring donations are monthly. Seems like a check box next to the amount would satisfy the request.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Setting up a membership level doesn't work for a few reasons. They can't be more than one type of member, so ACTUAL members can't sign up for recurring donations. AND you have to choose dollar figures - having a dozen different "donation" memberships types doesn't work.

      • Carole Maurer commented  ·   ·  Flag as inappropriate

        I see you have recurring payments in your new payment platform - what about recurring donations? When will we get this feature? It is really important to us. Thanks. Carole

      • AdminTeam Payments (Payments and Finances features, Wild Apricot by Personify) commented  ·   ·  Flag as inappropriate

        @Carole,

        No exact date at the moment, however it is already clear that we won't be able to deliver this in 2017.
        We are late delivering new architecture for payment services (a must for recurring donations), not saying that recent acquisition might mix out our roadmap.

        Sorry for bad news.

        Oleg, Product Designer @ Payments team

      • Carole Maurer commented  ·   ·  Flag as inappropriate

        We are getting ready to send our our year-end donation appeal. Any date yet that we can share for when recurring donations will be available from our donate page? You had indicated that it would be sometime in 2017, and we're now in the final quarter. We need to have this capability and are looking at other ways to do this; we can't use the membership option. Thanks.

      • Carole Maurer commented  ·   ·  Flag as inappropriate

        Every time I tried to test the recurring donations feature when I had time in the evening, there wasn't a time available that day and I didn't realize I should have clicked on another day. When I tried the next day, again no time was available. I'm on the pacific coast. Maybe that's the problem. Now, there are no times left to test the new feature. Have I lost my chance? Is testing complete now?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Can't come soon enough. This is a critical capability that most if not all non-profits need. When can we expect an update?

      • Kirsten commented  ·   ·  Flag as inappropriate

        We are actively looking into switching to a different database that offers monthly recurring donations. Unfortunately not having this feature severely hampers our ability to fundraise. I would urge you to make the development of a monthly donation feature a top priority. I just sent a message to the support team and was told there is no timeline for this feature, yet in the comments I see that in March you were going to a) add this functionality this year and b) post updates about it, neither of which has happened. I'm sad about it because otherwise WA is really helpful for us.

        The proposed workaround does not work for us as we have annual memberships.

      • Carole Maurer commented  ·   ·  Flag as inappropriate

        Our membership base is growing and is asking for how to set up recurring donations. Please implement this feature soon! Thank you.

      • AdminTeam Payments (Payments and Finances features, Wild Apricot by Personify) commented  ·   ·  Flag as inappropriate

        @Nancy, @ Becky, thanks for adding your comments.

        Indeed, Donations module is something that lacked improvements recently, and we are going to change the situation soon. This includes adding recurring donations during this year.

        We'll keep you posted on updates in this thread.

        Thanks,
        Oleg, Product Designer @ Wild Apricot.

      • Nancy Scanlan commented  ·   ·  Flag as inappropriate

        Currently not using Wild Apricot for our Foundation because we are turning into a bigger fundraising organization which needs to look professional. So we are using Network For Good's form, which has recurring donations as option plus excellent Paypal integration, passing all the information we collect on the form. When we started with Wild Apricot we liked the membership part and excellent database, and were expecting the donation part would follow soon. Since it did not, the Foundation part of our organization could not continue with WA. So sad about this.

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