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Recurring donations

Current behavior:
Wild Apricot only supports one-time donations.

Workaround

Use Membership application form since it is possible to setup a membership level like 'regular donor' with automatic recurring payments.

Desired behavior:
Support recurring donations directly.

56 votes
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    Dmitry ButerinDmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    GailGail shared a merged idea: support recurring donations  ·   · 
    tbadertbader shared a merged idea: Recurring donations  ·   · 

    37 comments

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      • GailGail commented  ·   ·  Flag as inappropriate

        I don't like the suggested workaround of creating a membership level that includes a donation. For one thing, that records the donation as membership dues rather than a donation, which would be confusing to members since it wouldn't show up as a donation under their Payments record in their profile. It would also be confusing to have two ways of making a donation - one via the donation page/gadget and one via membership level chosen.

        The donation gadget is otherwise great but please add functionality for recurring donations!!

      • tbadertbader commented  ·   ·  Flag as inappropriate

        The ability for donors to set up automatic recurring giving. A function where they choose the amount they'd like to give each month and can set it up to automatically do so.

      • Alice O'Leary-RandallAlice O'Leary-Randall commented  ·   ·  Flag as inappropriate

        I have read some of the thread here and find myself dismayed to learn that there does not seem to be a viable way to set-up the recurring payment. The points made by previous posters tell it all and I will not beat a dead horse. I simply add my vote to the imperative addition of this service for subscribers. Our growth rate is demanding something like this and "next year" is disheartening.

      • PaulPaul commented  ·   ·  Flag as inappropriate

        Such a basic fundraising capability, amazing that it is still unavailable and losing us all so much in potential donations.

      • Brandon LongleyBrandon Longley commented  ·   ·  Flag as inappropriate

        Our organisation would love to have recurring donations added to the functionality of the donations form. We are currently using another platform for this and it's a pain because we do not have a database for our donors using that service.

        By using Wild Apricot for our and every other WA customer's donors you will receive the following benefits which will increase your income, and increase customer satisfaction as a whole.

        * You will receive more financial transactions
        * You will record more contacts - which will increase your revenue since contacts will be stored for Members as well as Donors, and Wild Apricot customers will increase their contact cap to accommodate.
        * You will have many happy customers, and reinforce your position as number one membership *and donations* platform.

        Currently I have added a membership donations page to our website (http://www.vac.org.au/membership-donation) - but it is redundant because we already have a donations page for regular donations which support recurring monthly payments.

        I would absolutely love to be able to retire the old page and just use Wild Apricot.

        I understand what it's like in development, and the features currently being worked on are very important - however to me, this donations feature is like the one feature that is essential to having an online e-commerce platform since it doesn't require manual work to process recurring donations - and it helps memberships and the organisations using Wild Apricot in every way.

        Sincerely,

        Happy Customer; Victorian AIDS Council - Australia

      • randallcurtisrandallcurtis commented  ·   ·  Flag as inappropriate

        Just to throw our Two cents in in this.

        This is very important to us. We are a 450 member organization network of Church workers and need the easy ability to take online monthly pledges badly. If this was in place I would think you could actually seriously get some churches to consider using this for their ministry.

      • LizGLizG commented  ·   ·  Flag as inappropriate

        I think that the key here is that Wild Apricot is one of the best options for small non-profits. Emphasis on NON-PROFITS... which means we are completely and totally dependent on donations and sponsorships.

        This is probably why you are receiving such vehement complaints about this kind of functionality not being present. Whenever we have to send our members away from our site to other sites in order to make a $10/month donation - we lose at least half of them. Many of the rest look around the site to see what other non-profits are using that site to get donations. So immediately, we are back in competition to get their hard earned dollars...

        We have around 500 members. If 40% of them agreed to give us $10/month donation - that would bring us $2000 per month, or $24,000 per year in donations. That would be absolutely huge for us - the difference between solvency and barely making it.

        I hope this helps WA team to understand why this is so critical...

        Thanks
        liz

      • steviezsteviez commented  ·   ·  Flag as inappropriate

        This topic was started in what, 2008? Don't you think it's ridiculous that it has been put off this long and keeps getting pushed? Poor customer service.

      • LovedOneLovedOne commented  ·   ·  Flag as inappropriate

        [quote user="Apricot Kernel"]

        Recurring donations are in our plans, but we're speaking about next year, not earlier.

        [/quote]

        In your post from May it was going to be resolved end of this year, now you are saying next year???

        This is a HUGE problem for us and we may need to consider going elsewhere because of it. What is the difference between recurring payments and recurring donations? Whatever you call it, the feature is NOT WORKING and has not been working for too long now. It is top on OUR priority list and we urge you to address it by end of year as previously promised. The "work-around" you propose makes US look bad and we have been very patient up till now, but being put on the back burner and told Wild Apricot does not have the resources to address the problem does not sit well with me at all.

        Please reconsider your timeline. The fees we pay for your service are generated by this feature you say is not priority, and tho we may loath the idea of a whole different solution that may be what has to happen if this continues to be put off.

        Respectfully,

        Unhappy Customer

      • steviezsteviez commented  ·   ·  Flag as inappropriate

        Next year? That is a long time out.

        Our organization has lost a lot of money from not having recurring donations going through. Having to ask members to cancel membership in order to renew is not a feasible option. I really think that WA should consider working on fixing this situation sooner rather than later.

      • Evgeny aka Apricot KernelAdminEvgeny aka Apricot Kernel (Product Manager, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Recurring donations are in our plans, but we're speaking about next year, not earlier.

        What do you mean that WA does not recognize cancellation correctly? Can you elaborate please? WA is supposed to stop recurring payment attempts after several times. But it is still a workaround, membership recurring payments were designed for renewal payments, not for donations.

      • rafurafu commented  ·   ·  Flag as inappropriate

        For the past 6 months, we have been going to customer support because the workaround mentioned above is failing for 30% of our recurring donations. When there is a cancellation of a recurring membership, Wild Apricot does not recognize the cancellation correctly.

        Customer support has told us that we might see better results if we ensure that members are kicked out of the organization when a payment fails, but this is not a tenable solution. We are frustrated that they do not understand that kicking members out of your organization when their recurring donation is interrupted or cancelled is completely unacceptable.

        We have grown rapidly over the past year, and we estimate that this problem has cost of several thousand dollars in the past few months.

        We really need a recurring donation solution that is not tied to membership. We would prefer to stay with WildApricot as we grow, and we can only assume you would like us to do so as well.

        But when we add on the recent lost revenue to the cost of running our Wild Apricot site, a lot of other vendors are competitive.

        Do you plan to address this feature request? If so, when?

      • Nancy ScanlanNancy Scanlan commented  ·   ·  Flag as inappropriate

        Another vote from me, too.

        We just had our second fund drive, and it has become obvious that we need something on a regular subscription-type basis, more often than once a year, and with the ability to choose timing and amount donated. I really wish we could implement this in Wild Apricot, but currently we will be doing it via email and snail mail, as well as online on our other site which has a plugin for forms. The form we will be using allows maximum admin design, including both dropdown choices as well as fill-in-the-blanks with a minimum amount allowed. We already have too many membership types in order to accommodate other areas where we need more flexibility, so adding even more membership types does not work for us.

        I wish we could do this through WA and am really looking forward to being able to make that happen.

      • LesleyLesley commented  ·   ·  Flag as inappropriate

        [quote user="emilio.coppola@urantiauniversity.org"]Please add support for reoccurring donations such that a donor may select or input a dollar amount and a frequency (i.e. Monthly, Quarterly, Bi-Annual, Annually) for their donation to be auto-charged to their credit card, PayPal, or Bank Account.[/quote]

        Chiming in and jumping on board. This feature would be a tremendous offering for us. It has my vote!

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