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Registrant to view/change his event registrations

Current features:
Once registered, a person can not change anything (i.e. cancel/edit details) about their registration, this can only be done by the administrator

Desired behavior:
Registrants should have the ability to view and edit their own event registration(s)

344 votes
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    Dmitry ButerinDmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    136 comments

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      • BonnieBonnie commented  ·   ·  Flag as inappropriate

        Please make sure the payment on a canceled registration is not automatically refunded back to the registrant if they cancel their own registration. It would need an alert to go to Admin for approval/denial of a refund. In most of our events, we allow a substitute rather than a refund.

      • BrightonBrighton commented  ·   ·  Flag as inappropriate

        This would be great. We use this system as a means for our registered members to sign up for paddling sessions. If they cancel, we need our coaches to know and not all administrators are coaches. It creates too much on the back end to notify. Allowing members to cancel, even if it was simply placing the word cancel by their name on the registered members' list, would be ideal.

      • Sam HandelmanSam Handelman commented  ·   ·  Flag as inappropriate

        We have multiple free events every week and about 20% cancel. The current process places a high workload on volunteers. Negating a valuable feature of wa.

      • Gwyneth MossGwyneth Moss commented  ·   ·  Flag as inappropriate

        For no-fee events please, please can the attendee cancel their place themselves. This causes us so many problems. We have a lot of oversubscribed small group free online events. When attendees cannot cancel places cannot be reassigned to waitlist. Session host is also waiting for missing participant to join. And it is unnecessary work for me as Admin.

      • Malcolm de CMalcolm de C commented  ·   ·  Flag as inappropriate

        It would be really helpful for members to be able see which events that have already registered for.
        Options for providing this information might be:
        1) List and Calendar view - maybe have a toggle 'My events' v 'All events'
        2) My profile

        The data to drive this is already there, particularly for My profile, because in Admin view I can see the event registrations for every member. Displaying to individual members the same information in Event date order with a link to the event would be extremely helpful.

      • IWA MediaIWA Media commented  ·   ·  Flag as inappropriate

        It would be good if the member could cancel an event registration himself, will reduce work by admin but the refund of money for a paid event will need to be manually controlled - there could be cancellation charges applicable based on date of cancellation. Maybe there could be a setting for each event - how many days prior to an event can it be cancelled by the member and what is the amount to be refunded if any.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is a critical feature! Members should be able to view and edit open events and view past events that they attended (including printing off receipts or other needed info).

      • Anonymous commented  ·   ·  Flag as inappropriate

        I'd love to see the ability to view a history of the events that a registered participant has attended. Would be of great value to planning future events and evaluating current events and trends!

      • Robin YoungRobin Young commented  ·   ·  Flag as inappropriate

        It is imperative that members are able to see a history of the events they've attended. This functionality will decide whether or not we choose this platform over others.

      • Karen JohnsonKaren Johnson commented  ·   ·  Flag as inappropriate

        If I used this site, I would want to be able to see a history of your own events. Some record of past events is critical.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Absolutely need to be able to cancel or change their registrations during the registration windows. My members have suggested eventbrite because they don't want to call to change a guest, a meal, or cancel altogether.

      • D LeeD Lee commented  ·   ·  Flag as inappropriate

        Yes! Members should be able to login and see all the events they registered for, the status of whether they attended or not and what their registration options for. For upcoming events, they should be able to go back and modify their registrations and update as needed.

      • Riley JacksonRiley Jackson commented  ·   ·  Flag as inappropriate

        This is fine, but it should be an option and should include notification to the event manager or some other person that a registration has been canceled.

      • RobRob commented  ·   ·  Flag as inappropriate

        Trying to get members to register online instead of either emailing or giving verbal confirmations that they are attending an event has been an uphill battle.
        Finally getting traction in this regard - but asking them to email us if they are cancelling is frustrating our efforts to get them online in the first place.

      • Riley JacksonRiley Jackson commented  ·   ·  Flag as inappropriate

        Members need a simple way to see what events they have registered for, and whether the event is paid. Our club offers multiple events (classes) twice a year, and members often register for 3, 4, or sometimes more events. When registration occurs a month or more before the event, it's easy to forget which events you have registered for. Perhaps an additional tab could be added to the profile page that would show all events for which the member is registered along with the registration type and the payment status. It would be valuable to include even events which are in the past.

      • jwsjws commented  ·   ·  Flag as inappropriate

        I would like members to be able to view their event history & to be able to generate a report showing events attended.

      • PatPat commented  ·   ·  Flag as inappropriate

        This would be our #1 request but here is the type of behavior we need. For free events, members should be able to cancel themselves within the open registration period. Want them to be able to cancel themselves after the registration period too so we know they aren't coming. If they are cancelling after the open registration period, the event coordinator, not the administrator must to be notified of the cancellation by email, right away.

        For paid events, you could allow them to cancel during the open registration and receive a credit for the amount paid. If cancelled after the registration is closed, no credit should be given. An email must go to the event coordinator and the event administrator. The event administrator will issue the credit if it is warranted.

        Hope that helps with the design.

      • Linda WLinda W commented  ·   ·  Flag as inappropriate

        This would be very helpful for our organization. I encourage work on this!

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