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Registrant to view/change his event registrations

Current features:
Once registered, a person can not change anything (i.e. cancel/edit details) about their registration, this can only be done by the administrator

Desired behavior:
Registrants should have the ability to view and edit their own event registration(s)

328 votes
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    Dmitry ButerinDmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    130 comments

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      • IWA MediaIWA Media commented  ·   ·  Flag as inappropriate

        It would be good if the member could cancel an event registration himself, will reduce work by admin but the refund of money for a paid event will need to be manually controlled - there could be cancellation charges applicable based on date of cancellation. Maybe there could be a setting for each event - how many days prior to an event can it be cancelled by the member and what is the amount to be refunded if any.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is a critical feature! Members should be able to view and edit open events and view past events that they attended (including printing off receipts or other needed info).

      • Anonymous commented  ·   ·  Flag as inappropriate

        I'd love to see the ability to view a history of the events that a registered participant has attended. Would be of great value to planning future events and evaluating current events and trends!

      • Robin YoungRobin Young commented  ·   ·  Flag as inappropriate

        It is imperative that members are able to see a history of the events they've attended. This functionality will decide whether or not we choose this platform over others.

      • Karen JohnsonKaren Johnson commented  ·   ·  Flag as inappropriate

        If I used this site, I would want to be able to see a history of your own events. Some record of past events is critical.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Absolutely need to be able to cancel or change their registrations during the registration windows. My members have suggested eventbrite because they don't want to call to change a guest, a meal, or cancel altogether.

      • D LeeD Lee commented  ·   ·  Flag as inappropriate

        Yes! Members should be able to login and see all the events they registered for, the status of whether they attended or not and what their registration options for. For upcoming events, they should be able to go back and modify their registrations and update as needed.

      • Riley JacksonRiley Jackson commented  ·   ·  Flag as inappropriate

        This is fine, but it should be an option and should include notification to the event manager or some other person that a registration has been canceled.

      • RobRob commented  ·   ·  Flag as inappropriate

        Trying to get members to register online instead of either emailing or giving verbal confirmations that they are attending an event has been an uphill battle.
        Finally getting traction in this regard - but asking them to email us if they are cancelling is frustrating our efforts to get them online in the first place.

      • Riley JacksonRiley Jackson commented  ·   ·  Flag as inappropriate

        Members need a simple way to see what events they have registered for, and whether the event is paid. Our club offers multiple events (classes) twice a year, and members often register for 3, 4, or sometimes more events. When registration occurs a month or more before the event, it's easy to forget which events you have registered for. Perhaps an additional tab could be added to the profile page that would show all events for which the member is registered along with the registration type and the payment status. It would be valuable to include even events which are in the past.

      • jwsjws commented  ·   ·  Flag as inappropriate

        I would like members to be able to view their event history & to be able to generate a report showing events attended.

      • PatPat commented  ·   ·  Flag as inappropriate

        This would be our #1 request but here is the type of behavior we need. For free events, members should be able to cancel themselves within the open registration period. Want them to be able to cancel themselves after the registration period too so we know they aren't coming. If they are cancelling after the open registration period, the event coordinator, not the administrator must to be notified of the cancellation by email, right away.

        For paid events, you could allow them to cancel during the open registration and receive a credit for the amount paid. If cancelled after the registration is closed, no credit should be given. An email must go to the event coordinator and the event administrator. The event administrator will issue the credit if it is warranted.

        Hope that helps with the design.

      • Linda WLinda W commented  ·   ·  Flag as inappropriate

        This would be very helpful for our organization. I encourage work on this!

      • Gwyneth MossGwyneth Moss commented  ·   ·  Flag as inappropriate

        Our events are small group free events and often oversubscribed. We need for people to be able to cancel themselves. They often forget to email admin and instead notify the presenter, who cannot cancel them and free up the place. Or they don't notify and the presenter is waiting for them because the name is still on the list. I appreciate that cancelling paid events is more complex but please the priority is free events.

      • KopernicusKopernicus commented  ·   ·  Flag as inappropriate

        This is BY FAR the most imoprtant feature request on this list. It is inconceivable that this functionality does not already exist.

      • Terri-Lynn SmithTerri-Lynn Smith commented  ·   ·  Flag as inappropriate

        Please make this feature optional. Currently canceling an event in Wild Apricot deletes all information that is associated with the event's invoice. This would be catastrophic to us as we rely on the invoice and the invoice items that are added to identify exactly what the person needs to pay. If you just delete it, there will be no way that we can reference refunds from deposits that are already made against the event.

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