Registrant to view and change his event registrations
Once registered, a person can not change anything (i.e. cancel/edit details) about their registration, this can only be done by the administrator
Registrants should have the ability to view and edit their own event registration(s)
We’ve prepared design suggestion for this idea:
1)Ability for members to review all their event registrations, filter them, and view details.
It will appear in the member’s profile in a new My registrations tab.
2) New Cancellation setting will be available in registration type settings with 3 options:
• Do not allow cancellation
• Allow sending cancellation request to event organizer
• Allow cancellation up to N days before start of event
3) New email “Event registration canceled” will be sent automatically if member cancels his event registration. It can be customized.
Our first step will not include ability for members to change event registration detais from profile. We will consider this problem separately and collect additional information.
Will be glad to hear your comments about suggested solution!
Stewart Velzian commented
As a user I would like to cancel myself off an event so that I don't have to email or contact the administrator.
As an administrator I want my users to be able to request removal from an event via the system so that they don't have to contact me directly.
As an administrator I want to be notified when a user requests that they are removed from an event so that I can process these in an orderly manner.
Kenny Mac commented
Please do not open the ability to self-cancel until the auto pull from wait list is working. Else a space will open up and be available for someone to "steal" it whilst people are stuck on the wait list.
I suggest implementation in the following order:
1 - Allow "request cancellation"
2 - Auto-pull from wait list
3 - Allow self-cancel
Would like to have member add a guest to their registration AFTER they have registered
Judy Pfeiffer commented
It would be very helpful for members to be able to see if they registered for an event in their profile even if the event is free. We have "Season Pass Members" that pay for all events up front but still need to register for each individual event.
Mischa Litvack commented
The ability for registrants to change or cancel their own registrations.
Thank you all for your comments!
Yes, good point, we’ll consider it.
You’re right, but it’s just a mockup to show general behavior, not a real life workflow. If an event is free — there won’t be any information about invoices.
Sorry, but we don’t give an opportunity to change person registration anyhow in the first version of this feature.
Yes, it’s still required in case registrant would like to change something in his registration, for example, he decided to get VIP ticket instead of regular.
We hope to release it this year.
Sorry, but in the first version of this feature, we are not going to introduce a cancellation fee or credit holdback.
You might consider processing such cases manually, using option “Do not allow cancellation”
Glad to inform you that after reviewing your comments we decided to include "Automatically add a waitlisted person upon someone's cancellation" feature in this solution. Related Wishlist topic: https://forums.wildapricot.com/forums/308932-wishlist/suggestions/12369927-automatically-add-a-waitlisted-person-upon-someone
Walt Bilofsky commented
Looking at this again, I don't see an intuitive way for the member to know that they can cancel their registration.
On the event detail page, they will see the Register button and the "Already registered" link. Then they have to know to click one of those to get to the Event registration page, and then click View details to get to the Event registration details page.
So until every member learns how to cancel (which will never happen) the admin will still have to handle emails from them, although now we can just tell them what to click.
My suggestion is to change the "Already registered" link on the Event details page to either "View your registration" or, if cancellation is enabled for the event, "View or cancel your registration." And then on the Event registration page, change "View details" to "View details or cancel" if that is available.
Paul T. commented
I think the proposal is sound.
Allow users who are registered for an event to make changes to their registration up to a prescribed date without having to contact an administrator. I know JotForm has this capability, and it's been very helpful, but Wild Apricot unfortunately does not.
Ben Wilford commented
On slide 7 of the design slide show, it displays a "Free" event. On slide 8, it shows where a popup is displayed because the person is cancelling the event. The popup says "Note: Your Invoice will be voided and a credit will be applied". Why would it say anything about an invoice and credit if it is a Free event?
Only thing I'd do differently is allow them to add additional guests to their registration. Running a 2500 person conference and that is the most time consuming thing since members keep wanting to add people to their registration so they lock in the member pricing.
A great improvement - but it's important for a cancelled spot to NOT be reopened for registration if there is already someone on the waitlist.
Diana Melton commented
PLEASE make it easier for attendees to cancel their OWN registration for events!
Paul Romaine commented
I like the idea of allowing members to edit their event registration, but with cautions/controls. Some event changes don't matter (changing an address), while others may affect costs and require an new invoice. Perhaps the admin can control what changes a registrant can make without contacting the admin (cancel vs change vs removing costs), which might be limited by date (e.g., cancellations before September 1, meal changes before Oct 1, etc.)
I think a lot of people are looking at online stores like Amazon and asking, why can't I change my order/registration? Like online ordering, edits might be restricted by date.
Steve Horsfall commented
On slide 7 the information message at the top still says to contact Administrator to change. Is this still required if the self service option to cancel is available. If its allow modification of other options not including cancellation the message may need to be reworded.
Steve Saenz commented
What is the ETA for this?
I like the writeup! The best part is that it looks like you'll have a tab where members can see all of the events they've registered for/attended in the past.
I agree with others that we need a cancellation fee or credit holdback.
Maybe this is in "phase 2 implementation" but I'd like for that to kick in on a certain date. We charge a late registration fee of $5 within a week of the event which we handle by using additional registration types with date limitations. If we get a cancellation prior to the late fee date, we usually refund the full amount; if we get a cancellation request after that date we hold back the $5 late fee.
This way people aren't "scared away" from signing up early because they know they can cancel for free (for a while at least). This way they're much more likely to attend rather than wait till the last minute to make sure their schedule is free and maybe forget to register. But last minute cancellations are still discouraged because we've already given the caterer a headcount.
Pat S commented
My comment pertains to the new design. We love the idea that the system will do the cancellation and issue a credit, but we need to be able to adjust the credit for a cancellation fee. Currently in Paypal, they still charge the 30 cent transaction fee for cancellations.
Looks great. I agree with other comments that the confirmation pop-up should say something like "Paid registrations will result in a credit".
Also agree with comments regarding the waitlist. If there's a waitlist for an event, can the system default to processing it as a 'request to cancel' so the administrator can coordinate filling the space with someone from the waitlist? This would reduce the risk that a space becomes available and it taken by a new registrant instead of someone on the waitlist. In most cases,
Riley Jackson commented
I really like key change #1. That's been needed for a long time irrespective of the cancellation change.
I also like the options you've provided. It seems like those should cover the needs of almost everyone.