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Allow registrants to change their registration details

Registrants could view their registrations and cancel them. But the edit registration details and options is still not presented.

There are many cases then this function required, started from typo to registration options.
At the same time not all administrators allow to edit registrations, it depends on many factors, the main it may affects costs.

Another case is adding / removing guests to existing registration, we have separate thread about this: https://forums.wildapricot.com/forums/308932/suggestions/8827063

103 votes
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AdminTeam Events (Event Management, Wild Apricot by Personify) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Propeller Club LA/LB commented  ·   ·  Flag as inappropriate

    I definitely think that this is a great idea. I worry about the process of them changing the registrant information being as complicated as ours currently is on the backend. I think that it needs to be easier on the backend and available to them as well. I may have to edit 20 registrants on one invoice and after each change, it takes me to the finances page. We have companies that may purchase multiple tables but do not have the attendees names at the time of registration. I wish us all the best with this!!!

  • Fiona Hawkins commented  ·   ·  Flag as inappropriate

    Would really appreciate this update so event attendees are able to amend their own registration. Advisory and Board members, speakers and some invited guests attend our events free of charge and they are registered in the office to make sure they are on the list. If they can then go in and make their amends for typos/updates etc it would save a lot of admin time.

  • Scott commented  ·   ·  Flag as inappropriate

    Can't stress enough how much of a God send this would be. This is the one thing that keeps me up at night. Our annual conference brings in an average of 2-3k attendees mostly in big groups who often spell name wrong or put "guest 2" as one of the attendees and then need to edit the names later. Right now we have to bring on an intern or I personally have to manage simple changes for maybe 100 people a month.

  • Sara commented  ·   ·  Flag as inappropriate

    Now that you're adding merchandise sales--are you having a shopping cart type step in the process where members finalize their carts prior to being sent to third party for payment? IF YES can you please make this a part of the process for registering for ticketed events as well? For example, a member has registered for a 9am event, and then realizes she needs the 10am event tickets instead. If there's a cart where both of these would be located that one reviews before "check out" (e.g. registered and then sent to 3rd party payment), that would be the ideal stage at which member could remove 9am tickets from cart. That would solve a lot of frustrations for our current members. Letting them unregister AFTER they have gone through check out is a separate issue. Thnx.

  • Q-Admin commented  ·   ·  Flag as inappropriate

    Both mobile app and website should allow a person to unregister from an event. This inability is a pain for our members and our administrators. Also, members should be allowed to change the number attending.

  • Hal Palmer commented  ·   ·  Flag as inappropriate

    Currently a member can only register for an event once. This causes a problem when circumstances change downstream, ie partner decides they can attend , or not attend. If the member could edit their registration without worrying the Admin (as is now the case) would be a great help

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    An example we have for this need is on buying lift tickets. Initial the registrant might add a 5-day lift pass but things change and now they want a 6-day or 3-day pass. This now has to be handled manually. BUT, need to make sure the change flows to the invoice. We currently have a problem, if the original invoice is for $150 and the admin edits the invoice to raise the invoice amount to $300 but the invoice was already paid in full: the member can't pay this additional when they try. They get the message like: "the invoice is already paid."

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