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Registrant to view and change his event registrations

Current features:
Once registered, a person can not change anything (i.e. cancel/edit details) about their registration, this can only be done by the administrator

Desired behavior:
Registrants should have the ability to view and edit their own event registration(s)

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Dmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hello, dear supporters!

We’re happy to announce that now your registrants can view and cancel registrations.


This suggestion has accumulated many votes and comments. As usual, we started with the main needs and some of your requests are not covered in this release.

What released:

  • All registrants now can view all their event registrations in one place. There is new tab ’My registrations’ in the profile.
  • You, as administrator, can allow them to cancel their registrations and specify cut-off date if required.
  • We added new email – Event registration cancelled. This message is sent when a registration was cancelled, either by an administrator or by the registrant.

What is not covered yet:

Check our help page for more information about these changes and others, that we added in this release – https://help.wildapricot.com/display/DOC/Release+5.15


We hope you’ll like it. Please leave your feedback any time by email, by using in-product feedback form and use our Wishlist for sharing your new suggestions.

Thank you for your patience and have a great day!

Events crew @ Wild Apricot

194 comments

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  • Walt Bilofsky commented  ·   ·  Flag as inappropriate

    [quote user="Funny Apricot"]To preview our draft design solution, click the link to open the presentation https://docs.google.com/presentation/d/1sDZEoTytmPr1-ZtmcN1kLBddM-TxciessqS9hzY5YZw/pub?start=true&loop=false&delayms=3000 .

    Please, place your questions and comments here, in this thread. We will reply to you.[/quote]

    Beautiful! Loud cheer!

    Our members are used to being able to cancel and change their registration. Below is our entire existing registration process for pay-at-the-door events, with fields pre-populated by a cookie. I'm bracing for pushback when we transfer to WA. This first step will help.

  • Keith Rice commented  ·   ·  Flag as inappropriate

    If an event is FREE we would prefer to see the registrant have the ability to cancel themselves if they desire. But a last date for cancel would be preferred.

  • AdminKatya Tyukina (Product Manager, Wild Apricot by Personify) commented  ·   ·  Flag as inappropriate

    In this post I want to share our progress. We are ready with analysis and design, so time to share, validate solution and collect your comments and feedback.

    First of all, we defined 3 issues raised in this thread:

    If registrant made mistake or decides to change some details he can not change registration details after confirmation

    If registrant want to cancel registration he need to contact administrator/event manager and this leads to a lot of manual actions and other problems

    And finally, not easy to find existing registrations after registration process is finished

    As usual, we decided go forward step-by-step and start with cancellation issue, as the most requested.

    According your comments and after analysis we defined following changes:

    Administrator can set on registration type level can registrant cancel registration or not and defines cut-off date

    To help registrant find registration, view details and cancel it, we add Registrations list to the My profile page

    Also, to notify event organizer and registrant that registration is cancelled, we add customizable email ‘Event registration cancelled’, with receiving options.

    What next:

    Analysis of all details connected with changing registration process.

    Cancellation fee setting and the related issue about deletion of invoice

    To preview our draft design solution, click the link to open the presentation https://docs.google.com/presentation/d/1sDZEoTytmPr1-ZtmcN1kLBddM-TxciessqS9hzY5YZw/pub?start=true&loop=false&delayms=3000 .

    Please, place your questions and comments here, in this thread. We will reply to you.Our the latest development status and plans, including this topic, presented in the Roadmap http://help.wildapricot.com/display/DOC/Product+roadmap .

  • Karl Hakkarainen commented  ·   ·  Flag as inappropriate

    We'd like to allow members to be able to make changes to their event selections after they've confirmed their registrations.

    Our administrators are available for a limited amount of time during the week and so many not be able to respond to change requests in a timely manner.

  • Gwyneth Moss commented  ·   ·  Flag as inappropriate

    And just adding to my post...

    If we have an option to select

    Can registrant cancel themselves? Yes/No

    Then if Yes we need email notification to the event organiser.

    At present the registrant has to email me as admin, I have to cancel them and then notify the organiser. All this could happen without my intervention.

    best wishes

    Gwyneth

  • Gwyneth Moss commented  ·   ·  Flag as inappropriate

    hello Apricots

    We have a lot of skype group events which have no fee and are limited to 6 people. We need a facility for people to cancel themselves. The group host needs to know who to skype and not waste time trying to contact people who have changed their minds. Also places need to be freed up when events are full. It would be much more efficient if registrants could be able to do this themselves. When setting up an event you could have an option of 'allow registrants to cancel' or not.

    best wishes

    Gwyneth

  • maciu commented  ·   ·  Flag as inappropriate

    My club would really benefit from having this feature. Our members constantly change their mind on the events that they want to attend, and it results in a administrative mess. All our events are free for the membership - so handling money rollbacks is not an issue.

    BTW - this feature request was posted in 2009 - would be nice to have at least a early cut of the functionality (IE allow members to cancel a registration *only* for free events)?

    Thanks,

    Maciej

  • lormor commented  ·   ·  Flag as inappropriate

    At this point, members still can't even view the events they're registered for, is that correct? Is it possible to just start with enabling them to view (with the bundle admin able to see all registrations for the bundle in one place), even if cancellation functionality comes at a later date? The data is tracked already because admins can view it. Why not members? We are still evaluating WA and we know that to our members, being able to see their registrations is a must-have.

  • Jarren Kinch commented  ·   ·  Flag as inappropriate

    I would also like the ability for members to be able to cancel registrations for free events, or to be able to cancel registrations that they have not paid for yet.

    I'd also like the added functionality of cancellation fees after certain dates, etc. that other have mentioned!

  • Denny commented  ·   ·  Flag as inappropriate

    This is a high priority for us, it is quite frustrating that members can't view their own registration. All our club events are free so cancellation would be nice to have.

    BTW can we have the option to have £0 or $0 rather than "Free". People are getting confused in registration type having "Free", some think there are places free rather than cost is free.

  • B Wilson commented  ·   ·  Flag as inappropriate

    Here! Here!

    The vast majority of our events are free also. We use the event registrations for members to indicate which jobs they are available to work (they are sports officials). There is no fee to bid. They can bid on as many jobs at the same time as they like. They may also be bidding on jobs from other associations.

    If they get awarded a job from our association (or any other association) at the same time as something else they have bid on, they need to be able to remove themselves from the registration list for conflicting events. So we'd definitely like to see:

    1. A way for a member to view all of their registrations

    2. A way for a member to cancel their registration (limiting it to the free events would be just fine).

  • Munich International Ski Club - Membership commented  ·   ·  Flag as inappropriate

    I've had two requests from our members:

    1. How do I view my registrations?

    2. How do I cancel a registration?

    For 1, I suggest a filter check box on the Events List functional page under "Select events to show".

    For 2, an email needs to go to our treasurer for a (partial) refund to be made.

  • You are right about knowing the answer - there is no way a member can change event registration after it's been submitted. There is no workaround at all for that.

    See also my comment here - http://forums.wildapricot.com/forums/308929-general-discussion-and-questions/suggestions/8824222-member-cancelling-an-event-registration-email-pro

  • Larry Killer commented  ·   ·  Flag as inappropriate

    I will start this question off by already knowing the answer to the question, but here it goes:

    Is there a way that once a person registers and pays for an event that they can later, prior to the event, go back in and make changes to their initial registration? I say I know the answer because I know that a text box on their registration form says: Registration confirmed. To change or cancel, contact administrator. Here is why I see a need for live changes done by the attendee:

    We provide seminars for our event. On the registration form we include multiple choice check boxes where they can check mark the class and time they would like to attend. Once they submit their registration this information becomes part of their registration page that they can review. It also allows us from the admin side to generate an Event Registration Fields Report where we can see how many people are signed up for each session. This is all great and wonderful. The problem we are running into is that in this instance, we had to modify the schedule (times and speakers) and in once case eliminate a topic/speaker. Obviously us doing this is not a good thing, but it was unavoidable.

    The way it stands now, I have to send out an email to everyone that has already registered, have them go into their profile, look at their registration and then email the system administrator, not the event administrator (Other Post http://forums.wildapricot.com/forums/308929-general-discussion-and-questions/suggestions/8824222-member-cancelling-an-event-registration-email-pro ) for us to go into their profile, edit the event registration and then make the appropriate checks, either on or off. It would be nice if they were given the opportunity to make changes to their registration up to the cut-off date, or another date that could be assigned, for that particular event registration. Some information, such as payment information, you would not want to give them access to, but even at times maybe their contact information changes, which I know they can change in their profile. Really what they need the ability to change is the information on the Registration Form.

    I will stop rambling now!

    Thank you.

  • SCDF commented  ·   ·  Flag as inappropriate

    I agree that this is a priority. It has been a request by our membership and event attendees.

  • marimcq commented  ·   ·  Flag as inappropriate

    This is a high priority for us. 99% of our registrations are free, so at least being able to cancel free registrations would be awesome. It would be great for members to be able to view all the events they registered for. Thanks!

  • Kerrie-Anne commented  ·   ·  Flag as inappropriate

    Think I had a request not dissimilar to this on another thread somewhere - if we have to cancel a member from an event, at the very least we need the ability to have the option to either credit or forfeit (ie keep the payment).

    Anything more flexible would be nice to have, but I suspect that there are plenty of us desperately seeking the very basics - its a bit of a nightmare in terms of admin and getting the books to balance!

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