Wild Apricot Deleting payment record when cancelling paid event registration
I noticed if I cancel a registration for a attendee and they have actually paid money that needs to be refunded, your system automatically deletes the payment record instead of leaving it there to be refunded in Wild Apricot. this is a major problem, that a transaction record is removed from the system. I do see that the existance of that payment record is in the auto trail, but having your software automatically delete that record is a major accounting flaw you should look into. You should simply level the payment record and allow the actual refund to be documented. Please see if you can fix this. Thank you.