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1. Simplify cancelling event registrations by issueing refund automatically

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   16 comments  ·  Wishlist » Online payments  ·  Delete…  ·  Admin →
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   george.gogola supported this idea  ·  Oct 29, 2015
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   george.gogola commented  ·  Oct 29, 2015  ·  Edit…  ·  Delete…

   Please improve the refund process.
   We take credit cards for attending our events. If a person later cancels and a refund is approved, it becomes quite confusing to record the transaction correctly. First, I find the item. Then I go to the 3rd party processor (not PayPal) and set up the refund to the credit card. Then I return to WA. I can locate the paid invoice, cancel settlement and refund the total amount. I do not see a button labeled Refund as described in the Help text, so I Save instead. Under Payments & Invoices, the original transaction shows a balance due. On the Invoices screen I see a Refund Settled transaction and no balance due on the date of the original invoice.
   How about a simple 'cancel transaction and issue a full refund' process?
   Thank you.

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