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Allow members to cancel their own membership

When our members want to cancel or leave membership, they can't do it themselves on their profile - they have to email us to do it for them?!

This is extra work for our admins, and cumbersome for our members. Please add this ability as an obvious button on the Membership tab.

18 votes
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John Eich shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Debborah Kerr commented  ·   ·  Flag as inappropriate

    We would not want to give our members the ability to simply cancel their membership without notifying the Admin. Our members have various responsibilities and commitments to our organisation, so removal of their membership needs to be managed by Admins. A simply "request to cancel membership" button would suffice - thus allowing the Admin to either "Approve" (which results in archiving the member) or "Action" (which allows the Admin to do whatever further actions are necessary before archiving them).

  • AdminTeam Membership (Membership features, Wild Apricot by Personify) commented  ·   ·  Flag as inappropriate

    Thanks, Jami

    We are considering several options, archiving or deleting (it must be required, by GDPR law, for example). This could be configured by admin.
    And it's a good idea and good practice to notify admin about such actions and even more - ask members why they are leaving and include this feedback into notifications.


  • DFR commented  ·   ·  Flag as inappropriate

    Hi Katya, this is about when members leave the association/clubs they want to cancel their membership.

    Rather than 'deleting' their profile they could cancel their membership which would archive their record??

    If this is the case, I guess we would need to have parameters for bundled memberships - i.e. only administrator?

    Also, it would be great to see the admin receive a notification of this so they're aware.


  • Q-Admin commented  ·   ·  Flag as inappropriate

    I agree with this. Members should be allowed to cancel at any time without admins having to do extra work.

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