This still needs to be addressed. I use WildApricot for two different associations. Both have a no refund policy. In RARE circumstances, we might allow a credit for a future event, but that is not common at all. The fact that there isn't a simple configuration setting to allow me to indicate that there will be no refund when I process an event cancellation is extremely frustrating. And from the looks of the comments, this is a very common practice/perspective.

Doesn't appear that a non-refundable fee has ever been addressed. Sure wish it would be because we spend a lot of time fooling with this.

Since WA can receive payments through PayPal, why can't it also manage refunding through PayPal (or any other payment service Wild Apricot supports)? Even without actually refunding anything (https://gethelp.wildapricot.com/en/articles/85-refunds explicitly excludes this possibility), it would be nice to have the single "Cancel & Refund" button requested. As it is, I still have to void the invoice, then find the open balance and then refund it to settle everything within WA's accounting.

I noticed if I cancel a registration for a attendee and they have actually paid money that needs to be refunded, your system automatically deletes the payment record instead of leaving it there to be refunded in Wild Apricot. this is a major problem, that a transaction record is removed from the system. I do see that the existance of that payment record is in the auto trail, but having your software automatically delete that record is a major accounting flaw you should look into. You should simply level the payment record and allow the actual refund to be documented. Please see if you can fix this. Thank you.

Would like to be able to cancel a registration without automatically voiding invoice. Would like the option to VOID invoice OR Keep OR Reduce Invoice to reflect full, partial, or no refund as per event cancellation policies we use.

We used to charge a $5 cancellation fee. Due to the time it takes to do a partial cancellation in PayPal, we opted to stop the fee and just have no refunds unless we can sell someone's spot to another person. Having to create an invoice in WA to cover cancellations is time consuming. Please add the option to cancel with no refund by clicking such an option.

Cancellations with no refund - it would be helpful if the system automatically allowed for the cancellation of events with no refund or credit allowed for event fees or allowed for a specified cancellation fee, instead of the user having to manually create new invoices and settle them. Although no refund is being given we still need to cancel the registration in order to keep track of the number event attendees and allow others to register in place of the cancelling attendee.

We, like many non-profits have a "no-refund" policy . Because of the way the WA cancellation process is set up, we cannot "officially" cancel anyone from a fee event, so we need to leave the person on the registration list. A "refund/no refund" box would be very helpful.

I like Gary Roth's addition to this idea.

Sometimes we charge a cancellation fee. I support the idea to offer an option to cancel and enter the amount of the fee, update the invoice and keep that invoice associated with the event so that the fee is included in the "registration by types" report for that event.

Please improve the refund process.
We take credit cards for attending our events. If a person later cancels and a refund is approved, it becomes quite confusing to record the transaction correctly. First, I find the item. Then I go to the 3rd party processor (not PayPal) and set up the refund to the credit card. Then I return to WA. I can locate the paid invoice, cancel settlement and refund the total amount. I do not see a button labeled Refund as described in the Help text, so I Save instead. Under Payments & Invoices, the original transaction shows a balance due. On the Invoices screen I see a Refund Settled transaction and no balance due on the date of the original invoice.
How about a simple 'cancel transaction and issue a full refund' process?
Thank you.

I too would love to have the option to cancel with refund (full or partial) or without refund. While creating a separate invoice to absorb the refund amount from the contacts account works, it makes things rather messy when exporting records to QuickBooks.

Please offer the option to cancel (from the administrative side) Cancel *with refund or *without refund

Yes! If a member dances a registration within 2 weeks of an event, there is no refund. As it stands now, we cancel the registration and then have to create a separate invoice. Should by a choice to refund or not.

If you really want to get fancy, make it possible to set a cancellation policy for events and then prompt the admin to select the right choice according to the policy - but if we can just have the option to select that's good too :)

The last week before the event, we do not offer a refund. However when we select cancel for the person cancelling during the last week, it automatically gives a refund on their member account. I would like to be able to select whether to keep the money in the event or give a refund to the member account.