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Level Changes and Renewal Dates Problem

Our 2000 + organization offers 1 year, 2 year and 3 year memberships. Our renewal date for everyone is Jan 1. We send out dues notices starting 60 days before dues are due.

The issue we are having is that the system does not calculate renewal dates correctly for our members who move from one level to another.

If an annual member has a renewal date of 2012 and we send out the dues notice in Nov of 2011, the member has the option of changing to a 2 year or 3 year membership. If they do so, the new renewal dates are calculated from the date of the change and NOT from the date of renewal.

The following table explains my frustration - All changes were made in 2011 at dues renewal time...

Renewal Current New Level WA Calculation Should Be
Date Level

2012 Annual No Change 2013 2013

2012 Annual 2 Year 2013 2014

2012 Annual 3 Year 2014 2015

This causes our administrator to be constantly changing dates for people exercising level changes. Why would the software make the change to renewal dates based on the date of the change and NOT by adding the new level to the existing renewal date?

Is this a problem for anyone else?

3 votes
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    pollockkpollockk shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7