Level Changes and Renewal Dates Problem
Our 2000 + organization offers 1 year, 2 year and 3 year memberships. Our renewal date for everyone is Jan 1. We send out dues notices starting 60 days before dues are due.
The issue we are having is that the system does not calculate renewal dates correctly for our members who move from one level to another.
If an annual member has a renewal date of 2012 and we send out the dues notice in Nov of 2011, the member has the option of changing to a 2 year or 3 year membership. If they do so, the new renewal dates are calculated from the date of the change and NOT from the date of renewal.
The following table explains my frustration - All changes were made in 2011 at dues renewal time...
Renewal Current New Level WA Calculation Should Be
2012 Annual No Change 2013 2013
2012 Annual 2 Year 2013 2014
2012 Annual 3 Year 2014 2015
This causes our administrator to be constantly changing dates for people exercising level changes. Why would the software make the change to renewal dates based on the date of the change and NOT by adding the new level to the existing renewal date?
Is this a problem for anyone else?
When level is changed, new level renewal dates and fees apply. No prorating can be applied currently (see help http://help.wildapricot.com/display/DOC/Renewal+date+calculation#Renewaldatecalculation-Formemberlevelchanges ).
It means that if your member updates to new level (say, Gold membership) on July 1st, and renewal date for Gold membership is July 15th, he will receive renewal notification for the full price of Gold membership before July 15th (according to renewal reminders setup).
The same works if renewal date is linked to application date (e.g. renew yearly on application date). This is discussed in these threads:
* Prorate membership level upgrades http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8825686-prorating-membership-level-upgrades-7030
* Change membership level during upgrade http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8826244-provide-a-way-to-change-membership-level-during-re
If this is not your case, please elaborate more
J Buckley commented
Has this been addressed?
We have an issue where a member upgrades their membership level, and pays, just before their renewal yet they still receive a renewal notification stating that they need to pay. The system shows that the member paid, with the correct date yet it still shows that they need to renew. It's happened twice now and it's eroding confidence in our system.
Thank you Mr. Chief for the quick response.
I am pleased that you have this issue in your sights. please let me know if you need any help with testing or logic on this problem.
We all have the same goal - make WA do everything for everyone!
Dmitry Buterin commented
Thanks for the detailed description. What we have now is that WA does not really deal well with level changes which happen at the same time as renewals - it assumes they should be handled separately. This is definitely something we would tackle - it's on our roadmap.