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Registrant to view and change his event registrations

Current features:
Once registered, a person can not change anything (i.e. cancel/edit details) about their registration, this can only be done by the administrator

Desired behavior:
Registrants should have the ability to view and edit their own event registration(s)

389 votes
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    Dmitry Buterin shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Hi Supporters!

    We’ve prepared design suggestion for this idea:
    https://docs.google.com/presentation/d/1XrhtUinBndBDRUO73SkUzjzJLJdRbYUq_19EtuFkKu8/edit#slide=id.p

    Key changes:

    1)Ability for members to review all their event registrations, filter them, and view details.
    It will appear in the member’s profile in a new My registrations tab.

    2) New Cancellation setting will be available in registration type settings with 3 options:
    • Do not allow cancellation
    • Allow sending cancellation request to event organizer
    • Allow cancellation up to N days before start of event

    3) New email “Event registration canceled” will be sent automatically if member cancels his event registration. It can be customized.

    Our first step will not include ability for members to change event registration detais from profile. We will consider this problem separately and collect additional information.

    Will be glad to hear your comments about suggested solution!

    184 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        Absolutely needed, we nearly opted fir an alternative to Wild Apricot because our people ciuldnt bail from events.

        Our events are also more like the register to attend events that Meet up and Facebook use. 99% of them are costless registrations

        Also, we run a voluntarily organisation and the less admin we do, the better.

      • Charles Congdon commented  ·   ·  Flag as inappropriate

        Not much to add here (and not enough time to read 98 comments), other than to note that our club is competing with Meetup, where signing up for/cancelling from an event is trivial, and it is done within the context of the event.

        I understand why cancellation might be a big deal for paid events, but most of our are free.

        For free event,s I'd like the user to be able to cancel themselves either from their list of events in their profile, or when clicking on the list of registrants already signed up for an event as they view an event on the calendar (there is a "Register" button there already - "just" add a "Cancel Registration" button if they are signed up for the event they are looking at).

        Of course, "allow cancellations" should be an option I can turn on/off when setting up an event.

      • Paul James commented  ·   ·  Flag as inappropriate

        As a Wild apricot user, we would like to be able to provide individual members with a list/report of courses & events that they have registered for as a record for them to keep.

      • Charles Pena commented  ·   ·  Flag as inappropriate

        It looks like this feature is well on its way. I hope that this feature remains optional and it is not evident to members that we chose not to allow this feature. Cancellations are a big problem and we really need our trip leader to manage them. We prefer this to be an admin only process.

      • Shelbi Hoffman commented  ·   ·  Flag as inappropriate

        I don't believe that a member can currently go back into their event registration and add a Guest. This would be a great feature. For example, a member registers for an event today and then wants to add a guest to his/her registration a few days later. They have to contact the Admin, right? This would be a great promotional tool for event reminders - "Are you bringing a guest? If not, please add one now".

      • Julie commented  ·   ·  Flag as inappropriate

        I agree with Walt. You should be able to change/cancel directly from the event page. The cut-off date is absolutely needed. Thank you.

        Changes should also be allowed. For example, at events with meals, registrants have the meat/fish/veggie option. If they want to change that, it has to be done manually via the administrator. Would be great if they can change it themselves.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We would like this feature as well. Our guests want to change their event registration info but cannot do it. They have to contact the admin.

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        Asking the registrant to go to their profile to cancel is not user-friendly, if that's the only way they can do it.

        If they are registered for an event, then on the event details page they have an "Already registered" link. This should be changed to read "Already registered - click to review or cancel." And the page it leads to should contain a Cancel button.

      • Jim Fentress commented  ·   ·  Flag as inappropriate

        That looks almost perfect. In our case, having Date+Time cutoff granularity would do the trick perfectly. Sometimes having to de-commit from an event is as immediate as getting stuck in bridge traffic getting to the event (in our case, deciding to launch or delay launching an eight person rowing shell).

      • TangentRW commented  ·   ·  Flag as inappropriate

        Allowing a contact/member to see a summary of her/his event registrations inside one's account profile and change them is long past due. I am glad it is in this proposal.

      • Bonnie commented  ·   ·  Flag as inappropriate

        Will the administrator still have to issue the refund in the participants financial transactions page, if they are allowed to cancel on their own? Will the administrator have to issue the refund/credit back to the participants credit card in their credit card processing site? None of that is automatic now.

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