Registering families / bundles for events
I've really had to finagle the system to make it possible for us to have an event to which children are likely to attend with their parents. At present, we have the ability to have guest registrations at a different rate, or guest registrations at the same rate, or the ability to have everyone register separately. What's needed is to have the cardholder be able to register everyone according to whatever rate they should get. For example:
Adult at 10, Children at 5. Right now the system can handle two adults, or two children being registered at once. The system can also handle 1 adult and many children being registered. The system cannot handle 3 adults and two children.
Rob L commented
We are a new Wild Apricot user (actually still in the deployment phase). One of our issues with the old system we were using had to do with limitations on the handling of Family Memberships ("bundles" as WA calls them). Now we just stumbled across this issue.
I called WA tech support, and they confirmed that there is no convenient way to handle registering families / bundles for events. We have shared this with our membership, and they are obviously not pleased.
Any idea when this might be improved so it can be handled in a more convenient manner? Just to be clear, we are looking for the OPTION to allow Bundle Administrators to register all members in their bundle as part of a single registration process. We recognize that there may be times where we might want each individual member to register separately, so that is why we think this should be an option.
This item is now 9 years old. When will we get the ability to have more than one default ticket type for "guest" registrants?
There are lots of instances where the same order needs to have the ability to select ticket type and price for each individual. E.g. 2 adults + 1 child; 2 members + 1 non-member; 2 gold tickets + 1 silver ticket; 2 3-day passes + 1 2-day pass; 2 adults + 1 senior, etc.
While the biggest improvement would for bundle owners to be able to add their bundle members to events, the next stage would be to add previous guests as often people invite the same friends.
Alton Loe commented
I’m waiting for the “smart feature” that will allow me to quickly register for an event for either one or both of us (on the same bundled membership) since I’m logged in and it knows who my spouse/partner and I are, with one radio button for me and another for us, and a fill-in field for the infrequent non-member guest.
Due to the GDPR legislation, we think it is necessary to capture 'consent' for certain activities for guests attending events. therefore, we need to use the option 'add all guests to contact list' so that we have a record of their consent. However, if the 'guest' is already member, WA will still create a new contact record for every event that the guest is registered for. This creates a significant 'merge' overhead for administrators to merge these unwanted event generated contact records back into the member record.
What is really needed is for a bundle administrator to be able to invite bundle members as guests to an event and this would pull in the bundle members details including their consents.
The ability to add bundle members to an event using UserID. Each time a bundle administrator is adding their member (if no email address is provided), a new contact record is created.
Not all members have an email address (email address is not mandatory), but it's a pain to merge duplicate records, to record a bundle member's participation in an event.
Sebastian Ostolaza commented
I also need this feature. Would be great if you could register multiple bundle members at one rate and add Guests at different rate. All on one order.
My workaround, create a Registration type at $0.
Then add a "Extra Charge Calculation" field with the membership price at $20 and another with the guest price at $25 plus Kids field at $10.
At the end of it all, the calculation is made and correct funds are collected.
The down side, we can't limit the number of registrants as calculated fields don't count towards attendees.
Well, guess I'll add to the multi-year discussion - When adding a registrant for an event, a way to name a group vice having to add each individual in the group would be greatly beneficial to us. For example, an event would be a Board meeting for the Board of Directors. The system could pull the members of the group to add as registrants. That would then prevent the need to make a change in two places as members of the group change - like keeping an email list for the group up to date.
This wishlist item is 8 years old. Any progress?
This isn't the only thread that mentions this issue about needing multiple ticket types on the same order (e.g. 2+ members & 1+ guest; 2+ adults & 1+ children; etc.)
Our organization really needs this to be implemented. Our folks often book as a group with one person doing the ordering, and they want to register both members and non-members on the same order. We charge a different amount for members and non-members, and WA makes these kind of group bookings impossible. The "guests" can either be the same rate as person doing the booking, or a uniform different rate; either way, you cannot get a combo of 2+ members and 1+ non-members on the same order.
Karen Wall commented
This is a high priority for our organization. Explaining to members that they have to do separate registrations based on price is confusing, and quite honestly a little embarrassing.
As a work around we add children as a calculated extra charge but that doesn't allow for recording them against the total number of registrants, nor allow the choice of an option for each (such as meal choice).
I was surprised to see that this request was first made in 2010. Hopefully our increased plan pricing will allow more enhancements to the product.
Allow members to enroll multiple members (at least two) and pay for them in one transaction. The most common request is to allow a spouse to enroll both members at one time with one financial transaction. Current process has two steps with two financial transactions.
Allow bundle administrators to add bundle members to guest list for events without requiring the bundle administrator to have also be a registrant to the event.
We use bundles for husband/wife (household) memberships. Most often, the bundle member does not have an email address. We want the bundle administrator to act on behalf of the bundle member, without the bundle administrator having to participate in the events.
Lawrence Winkler commented
We use bundles to represent households (spouses). When registering for an event, the list of bundle members should shown to allow the bundle administrator to choose to register the bundle members.
Not having the ability to invite bundle members to an event rather than inviting them as contacts is a real problem. We recently had an AGM where bundle owners invited their spouses as 'contacts', as they couldn't invite them as bundle members. The result was that we could not easily see without going through the list of all attendees to see if we were going to have a quorum of members at the AGM. Also, as this AGM was held in a secure establishment, we couldn't easily create a list for security to say which of the attendees were members. Please, when bundle owners wish to invite 'guests' to an event, provide a tick list of bundle members to make the process much easier to include them.
C. Lee commented
The fact that a household is registered under a single email address is an issue in that we capture both Parent and Child email addresses during the registration process but have no way to send email blasted to the appropriate users.
The organization is for the children and we need to be able to send the child (high school age) their information and the parents different information. With the current setup that does not seem possible because the entire family receives a single email sent to whichever email address was used to register the family.
Jennifer Weiss commented
Since I've been trying to work around this, I'd like to clarify my earlier comment. With multiple registrations and setting up registration types as adult/child I can get the info on the admin side. But we are a member-run organization so it is important for our members to see that there are 6 adults and 8 children rsvp'd.
Jennifer Weiss commented
We're an organization for families with young children (under 5). We're using the bundles for our family memberships so that two parents are under the same membership, but I can not figure out a work around for one person in the bundle registering the entire family for an event (almost all of our events are attended by the children). Ideally what I want is the ability to identify how many of the attendees are adults vs children when one of the adults is registering for the entire family. We don't charge for our events so we can't do it through pricing. I don't want to set up a special field for every single event. I had thought we could use a common field as a work around, but then that adds it to the profile which we also don't want. I want the same functionality that Evite has: Number of Adults attending = X, Number of Children attending = Y
AdminEvgeny Zaritovskiy (VP Technology of Wild Apricot by Personify, Wild Apricot by Personify) commented
It's not like it is not available, it's just may be as convenient as you want it to be - but it depends on your conditions as well. You may, for example, setup a single registration type for a family of 2 - for $20 price - with $0 guests. Or you can setup an event registration type for $10 and with free guests (for children); or you can setup children as a checkbox in the registration - like "1-2 children - free".
In other words, family registration is totally possible, its a matter of convenience; this one can be improved for sure.
Unbelievable this feature is not available. I cannot setup for a family to register 2 adults at $10 and 2 children at $0 in the same registration. This will be the deal breaker that makes our organization leave WA at our next renewal. (coupled with the inability to have two or more email addresses for each contact). We are already contacting programmers to develop a custom system for us. WA your support of critical workflow is just too slow.