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Ability to Customize Password Reset Email

We'd like the ability to customize the Password Reset Email that is sent to users to let them know if they reset their password it does not change their password for all of our other systems as the registration site (wild apricot) is not integrated. It is a separate system.

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mlamore shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Winter commented  ·   ·  Flag as inappropriate

    This would be an extremely helpful feature to have - some of our members have been suspicious of the password reset email because it is just a plain text email, doesn't have any contact info for any of our team members, doesn't look like any of our other emails, etc. As a new organization we need our members to trust us!

  • Liz commented  ·   ·  Flag as inappropriate

    This has been on the wishlist for close to 3 years and seems like it should be relatively easy to implement; just make this email editable like every other system email. We have major recruitment drives by mail, and getting passwords out to hundreds of new members in a user-friendly way each time is a nightmare. This unbranded clunky email should not be one of the first experiences a new member has with our website. I know you probably can't give an ETA, but can we get this in the pipeline to be worked on at least?

  • Emma commented  ·   ·  Flag as inappropriate

    Another surprised new admin here! Was just about to customise it etc before a launch.

    It will be one of the first emails our users see if we choose not to include plain text password in the intro email (there's another thread about why that's not a secure idea) and most users will end up here sooner or later.

    Am loving the software otherwise (thanks!), but hard to understand how this, which must be widely used, hasn't risen up in the list of priorities.

  • DeeDee commented  ·   ·  Flag as inappropriate

    Wow, I was just getting ready to customize this email, since yesterday I customized the new email password, and now I find out it cannot be done. That really is crazy, especially since I am trying to professionalize our system emails with our logo and name.

  • Macarena Zilveti commented  ·   ·  Flag as inappropriate

    I am incredulous that your "forgot password" email template CANNOT BE EDITED.
    This email sends the reader to Wild Apricot which is not what we want to do. I spoke with customer service and she agreed with me that there should be a way of editing this email. Please, please, please make this happen!

  • Julie Countryman commented  ·   ·  Flag as inappropriate

    It’s rather ridiculous that this feature has not been added. It can’t be difficult given that all other system email can be customized.

  • Eugene commented  ·   ·  Flag as inappropriate

    Yes I have to agree with this request. The existing Password Reset email template is not correct for our organisation. It also lacks the tidy formatting of our other customizable system emails.

  • Cathleen Blood commented  ·   ·  Flag as inappropriate

    The system emails do not seem to be going to members anymore, only to admins. So new applicants aren't receiving them, and manual sends for password resets aren't going to members, only to the admin.

  • lhorvat2 commented  ·   ·  Flag as inappropriate

    Hey Wild Apricot, it's well PAST the time to fix this major snafu. This Wishlist request started more than FIVE YEARS AGO. There have been some pretty awesome improvements in the last five years, however the WA powers that be don't seem to think this is important. It is important - the current email is poorly written and often leads users in circles. Let's do this! Thank you.

  • EH commented  ·   ·  Flag as inappropriate

    All automated emails should be customizable. Some are poorly written. What is the rationale behind only allowing partial customization of system functions?

  • Liz commented  ·   ·  Flag as inappropriate

    I'm customizing the system emails for my organization, and was very surprised that the Password Reset email couldn't be changed. I concur with the others that this is a vital email to customize and make user-friendly and linked accurately.

  • Erica commented  ·   ·  Flag as inappropriate

    This would be super useful. As it stands, there are multiple links in the password reset email, and our users tend to click the first one...which is NOT the reset link. Changing the email would probably be far easier than changing user behavior...

  • Charles Congdon commented  ·   ·  Flag as inappropriate

    It would be easier to maintain my website (especially for the next guy) if the text of the "password instruction e-mailed" and "password changes successful" responses were something I could edit on Website>System Pages. The existing messages can make for a confusing/negative first-user experience

    We noticed this issue when integrating Wild Apricot widgets into an existing website. When users reset the password, the "reset password successful" text directs them to the home page of the Wild Apricot site, not the homepage of the website where Wild Apricot's membership functionality is being integrated. Likewise the "Back" link in the "password instructions were e-mailed" message. Since I cannot edit this text, I cannot fix these links (or give users additional instruction in the messages). See attachment for the resulting confusion.

    The current workaround involves editing the CSS to remove these links, but it's not at all obvious what the custom CSS text is changing:

    #ctl00_ContentArea_messageBox_idConfirmWindowStyle > div.cww-inner > div > div > a {
    display: none;

    #id_j4lOTpy > div > div > div.cww-inner > div > div > a {
    display: none;

  • Hannah Bell commented  ·   ·  Flag as inappropriate

    Is there any ETA on this request to be able to customize the 'password reset URL' macro? this is currently a point of failure for our transition to WA via integration into existing Wordpress site.

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