Registration Cancellation Emails
Hi,
1) If I delete attendees from an upcoming event, WA does not notify them with a registration cancellation confirmation notice.
2) If I delete a whole upcoming event, WA does not notify any existing attendees that the event has been cancelled.
Can you add these as feature requests?
Thanks,
Rick
Rick Kerner
shared this idea
Released in version 5.15 – https://help.wildapricot.com/display/DOC/Release+5.15
Events crew @ Wild Apricot
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Cindy Cooper
commented
I agree with the individual cancellation as a nice to have. A whole event cancellation can be handled by the Email Registrants so you can tailor what you say, then delete the event.
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Evgeny Zaritovskiy
commented
Moving to wishlist
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Kerrie-Anne commented
I'd be keen to see something like this as well.
You could have it it as part of the popup when you cancel an attendee, such as a "send cancellation notification" checkbox. You could manage the template in the same way event reminders are managed, using a generic template and macros to insert the event name/details.
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Kathleen
commented
I didn't see the string before responding.
Of particular use, would be an automated email that goes to an individual who has asked to be "de-registered" or cancelled. They are aware of their request and are looking for confirmation that it has been implemented.
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Kathleen
commented
I would find this useful as well!
Thanks,
Kathleen
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Rick Kerner
commented
Thanks, Dimitry. I appreciate you looking into it and responding.
Rick
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Dmitry Buterin commented
Rick,
I do not think automating these is the best way - how would these people know why their registration was canceled, what happens to their payment etc.?
I think a simple way to deal with this is send a mass email to event attendees before deleting the event. Ditto with single registrations.
