Username vs. Email. Allow login and self-service operations for members without email
Although the last update of WA software allowed site admins to create membership entries without email addresses, this only addresses a small part of the problem.
We want to move away from costly site admin intervention, ideally new members will create their own entries and we will only validate them once dues have been paid.
This means that we really do still need to allow:
(1) members to sign up without email addresses and
(2) members to sign up with duplicate email addresses.
I assume that (2) will have to mean moving away from having the username == email address and the introduction of proper unique usernames for login purposes. This in itself will be a very welcome addition.
Regards,
Ian
worthing and adur chamber of commerce
Hi Supporters,
Thank you for all the feedback and support for this suggestion. After reviewing all the comments and related feature suggestions, we have decided to separate it into multiple ideas and close the original request. For more details, see our explanation below.
Based on the original request and all the comments we believe this suggestion is trying to combine and solve the following problems:
1) some members want to be part of an organization, but they don’t have an email address
2) some members don’t have a personal email address and use a shared email with someone that is also a member/contact
After careful consideration, we have decided that we won’t be able to support the first scenario in the foreseeable future, for both practical (e.g. additional manual work for admins) and security reasons (e.g. no way to recover an account). However, the second scenario (supporting members with shared/family emails) and other related requests are something we do plan on working on.
So, while we are closing the original request, we welcome your support and feedback on the following:
Family/child memberships
https://forums.wildapricot.com/forums/308932/suggestions/8825986
Multiple Membership Subscriptions
https://forums.wildapricot.com/forums/308932/suggestions/32359993/
Allow Renewal Invoice Generation without Emailing
https://forums.wildapricot.com/forums/308932/suggestions/10583355
Note, we have also renamed the original suggestion to reflect the points covered in the first scenario.
Thanks again, and we look forward to your feedback.
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Walt Bilofsky commented
Please avoid using developer/admin terminology in the end user/member interface.* It's a small point, but it helps our members feel engaged.
In this case, you say on the registration form "Select contact to register for event."
They are not contacts. They are people.
If you want to also accommodate cases where they are something else, like businesses, avoid the terminology altogether by saying "Who is registering for this event?"
-------------------------------------* - Another instance of this is exposing users to the developer/admin term "bundle". See https://forums.wildapricot.com/forums/308932-wishlist/suggestions/8828305-customizing-the-term-bundle
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Corinne Colbert commented
Tim, I'd like to hear about your workaround as well. Our breed club has a significant number of couples who use the same e-mail address (often linked to their kennel domain) and the thought of assigning dummy e-mails to them all makes my head spin.
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Robin Taylor commented
Really need to allow two people on the same email. Very common for some of us when there's a wife/husband or senior couple. Many people like to share even when it's easy to have two emails.
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Mark Lindsay (Webmaster) commented
Tim, I would like to know about solution for both issues (family members sharing same email and ones w/o email address).
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Tim Whitney, CTA commented
Ian,
I have found a solution that certainly helps both issues. Tis not a cure yet it allows you to have Contacts/Members without email and it allows you to setup same without duplicating emails. If your interested - please let me know. Regards, Tim.
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Anonymous commented
I believe Wild Apricot is an amazing database software. I am loving my trial. My only issue is with the email address being the primary identifier. In our database we have several family members who use the same email address and I can see my database coming to grief when they log in. I've done the exercise and found that the new entry over rides the existing contact. Anyone else experiencing this issue.?
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Dave Mcleod commented
I would also like to have the ability to enter duplicate email addresses. Our club has many husband/wife pairs that use the same email address as well as child members. Right now we have to create dummy email addresses and it is a big hassle for us.
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vince commented
Multiple user id for one email address
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Andrew Steele commented
"We don’t find any practical use for self-service on public site for such contacts, since we cannot communicate them using our system automatically." -Admin
I would contend that there is practical use for self-service for users without email. We are a retirement association and about half our members don't have email or don't want to share it with us, but that doesn't mean that they don't go online. We would like them to be able to RSVP for member-only events and to update their mailing address online, without needing an email address to do so. They don't need any of the system email communications (and in fact, we're turning most of those off as they would likely confuse our members). A unique username to log in would solve this issue. At the very least, allowing members to log in with their email OR their User ID would be a partial solution. Thank you for your consideration.
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Edward Clark commented
This proposal would address our needs. I hope it is implemented soon!
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Juanita Otero Santana commented
Chamber of Commerce can have one contact with more than one membership. I will like to use the same email address for others membership that have that contact, or attach that memberships to the same email address for send communications for each membership (for example, send communication about changes in the membership account for each membership, etc).
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I believe that userid is outdated concept and email is the best way to keep user identity.
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GeoExchange BC commented
Jim Sympathy, Fluid Apricot said: Admins cannot manually set the email (or user id) as required, or make it optional, this is the default setting which cannot be changed. Email is such a special field (a primary key) that all normal rules go out the window and labeling it this way like any other normal field is a mistake on our part. We do plan to eventually make "User ID" the only primary key, which would then make Email behave like other normal fields but for now Email is still considered a primary key and has its special rules.
My suggestion: Please make "User ID" the only primary key so that email behaves like other normal fields. Thanks -
Sandra Waldrop commented
Company membership (better for Chamber of Commerce), would use a username rather than an email address.
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SU3A Membership Team commented
It would be extremely valuable if Wild Apricot would implement the "simple solution" proposed by Oleg. We have over 300 couples who share the same email address. It is a nightmare coping with them by creating work-arounds. We were very disappointed when this development was not introduced some months ago when it was promised.
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Clare Chiba commented
Making it possible for members to share one email address
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Jeff commented
You cannot always assume that everyone will have an email address. Out of 700+ members, my organization has about 25 without email, most who have been long time members. Because I can't tell these people to take a hike now that we've implemented Wild Apricot because they don't have email, I have assigned bogus email addresses to each of them which send all their invoices and messages to a mailbox at a domain that I personally own, and then I print out the materials and mail them using Snail Mail. It would be really nice if you could implement a few more friendly features for administrators who have members like this.
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Jeff commented
Email + password is not an adequate solution for this. In the case here bundles consist of family members, you are likely to find not only the same email address, but shared passwords. Dad's email and password, and the wife and kids use the same pair. You already have a unique user ID number that you assign. Why not pair that with email to get uniqueness.
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John Melville commented
I look forward to this solution. I don't, for one minute, imagine that it will do the job required. However, it is a step in the right direction,
You say it is ready and in the development queue. When can we expect it to appear?
ASAP please. -
Megan commented
This is critical for us as we offer registration for children's activities and would need 1 account per child in order to capture child specific information and waivers. With the parent's email on the account, that means multiple accounts need to be able to share one email address.