Family/child memberships
We are providing a web site for our cub parents and scouts and scout parents and we find we have say 2 parents and their 2 children as 4 members, but the parents and children share a family address, the younger children do not have their own address nor do mothers or fathers want the children to have gmail addresses or things like that, so allowing multiple members with one email address would be an improvement for us. A username and password of their choosing preferable to one WA generate.
The situation also arrises where parents would like email to go to both the family email address and their personal email address, so our users are saying, our family need the ability to have multiple members with the same email address and individual members need to have multiple email addresses.
Messy but that is our real world. Less messy than multiple membership records for one real person and fake email addresses.
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Divya Narayan commented
We are a family based club where a lot of events are for kids. It is really important for us to be able to manage family members and have the ability to sign up individual members for events. Bundle memberships do not have that ability at this time.
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Webmaster SCG Boomers commented
My couple membership idea got combined to this one. This idea doesn't address my need of event registration options. When implemented this family membership needs to include the capability of registering one or more of family members for an event at one time.
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Webmaster SCG Boomers commented
We are a social club in a seniors community. Some events are for men or women but many events are attended by couples and singles. We want one part of a couple to be able to register both. An appropriate couple membership category would make this much easier.
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ajaxtennisclub commented
Bundle memberships don't really relate to Family memberships. I see this as the biggest hole in your software. Families are members with different levels not all the same as a Bundle membership has. Each family member needs to be able to sign up as an individual but their records are somehow linked together, pricing is usually different for a family than individuals. We are a tennis club and this is a big item for us. Does WildApricot send out a poll to determine what its users need? Many users are volunteers and don't spend all their day using the system.
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Walt Bilofsky commented
We use bundles for household memberships. Postal mail can be sent to the bundle administrator.
We keep address and contact data only in the bundle administrator's record. One of the fields is "Address couple as". This has to be hand-entered for each account, although the field can be fairly easily computed using a spreadsheet export, exceptions fixed by hand, and reimported into WA.
There are problems doing this. For example, we wanted to email to parents with children in a certain age group. That data is in the bundle administrator's record, so there's no way to pull email addresses for the other spouse/partner.
Many of these problems could be solved by finishing the implementation of secondary/alternate email addresses, the top wishlist feature with 465 votes. https://forums.wildapricot.com/forums/308932-wishlist/suggestions/8825614-allow-secondary-alternate-emails-for-members
<rant>I'm really tired of getting weekly invitations to seminars on how to communicate with our membership, while WA ignores for years the wishlist features that we need to do just that.</rant>
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Anonymous commented
We've been using WA for over a year now, and we tried to pull a mailing list to send out a letter to our database. This is where this particular issue became an even larger problem. It pulled each "member " which led to so many duplicate addresses,, and doesn't allow for a personalized letter to couples. Will this be addressed?
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Anonymous commented
Hi! Any news on developing "parent-child" accounts? 10 years after this post and we are struggling with a similar issue. Many of our members want to pay for the memberships of other members, but to be able to do so we have to either go into each individual profile and send the invoice somewhere else or we have to download each individual invoice, put them all together, and then send them to the administrator to send us a check. Please implement something that fixes this.
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Anonymous commented
Suggestion for handling communication with members with a just single email address. Use the exitsing process to generate emails to each member but if member does not have an email then use the bundle admins address as the email to send the message to the member. The email system is already checking for a valid member emails. Add a check box to enable us to use the bundle admins email if member email is invalid.
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Anonymous commented
This idea is 10 years old. Is there any plan to deal with Family/Group memberships with a common or duplicate email?
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CGC commented
Our organization has sibling groups and at present parents have to register one account per child. This is a lot to monitor when we have fundraising campaigns etc so it would be beneficial for us to have family memberships that allows the individual to be registered at different levels. For example we have 3 levels that have different annual fees and one of our sibling groups has 4 children in 2 different levels. WA needs to be able to identify the level per member within the group and charge accordingly.
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You can add plus postfix (e.g. johnsmith+sun@mail.com instead of johnsmith@mail.com) to mailbox when registering your swimmers. My collegue has described it in details here: https://forums.wildapricot.com/forums/308932/suggestions/34683127
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C. commented
Hi I was planning on using WA to run a swimming business. My swimmers share their parents emails though. The lack of this simple feature rends the software useless to me. Is there any likelihood of adding multiple contacts that share an email address? Or is it best to look elsewhere?
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Rick MacPherson commented
We are a veterans organization and the inability to have more than one person utilize a common email presents a serious limitation for us. We have several couples that have both served in the military and that share an email address. Each is proud of their service and to exclude one of them from communications and tell their spouse to "please pass this information on to your husband/wife" will be considered a slight. Given that we have membership numbers for each person, I see no reason why email has to be another unique identifier. I see we're not the only organization to have this issue. Please consider changing it.
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Stephen, no news here yet.
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Stephen commented
Any feedback from the team on the development of multiple accounts that share one email address?
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Emma commented
The ability to decide if fields such as postal address should be shared for a bundle or not seems like it would be a useful feature. I've just realised that when the bundle adminstrator of my two-adult family bundle updates their postal address it won't update the other member of the household! (Or am I missing something here?) I only want the bundle member to consist of name, email address and some other custom fields but some information has to be common between bundle admin and bundle member.
Basically, you should be able to decide on the fields that are common to bundles. It is currently just "Member id or email" but while this should remain the primary, being able to pick other common fields would be great.
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Richard Sipley commented
Our organization has a large number of 'joint memberships' for husband/wife members. To handle this in WA, we need to use 'bundles'. While this concept works, it's confusing to our members, challenging when adding members and almost impossible for bundle administrators to manage on their own - particularly if they are trying to restore their membership from archive after lapsing into past due status. I would like WA to recognize joint memberships and simplify event registration, membership additions, billing and overall membership management for these types of accounts.
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Walt Bilofsky commented
We dealt with this by using a dummy email address for the other members. For example, if fred@aol.com is the primary, then his email-less wife Jane could be fred+j@aol.com, and similarly for the kids. WA accepts this address.
Jane can log in, and can register for events, but of course can't get email.
I don't know if this would work, but possibly Jane and the kids could all have their secondary email address set to the family address. Their registration emails would bounce from the dummy address but go through to the family address.
Does this help?
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Carolyn commented
This is a real problem for us. I get around it using the bundle administrator, but it is so clunky and cumbersome for our parents. Many of them can't figure it out and make mistakes registering for events. I either have to register for them, or I have to go into the event and delete the registration so they can start over. We have almost 300 kids register for our events in about 2 days, so it really complicates my crunch time.
Please key the database off of a member number rather than the email address.
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Patsy Clew commented
We could really benefit from this. We currently count members as households, however, each adult in a family membership tends to have their own email address. Because Wild Apricot only supports one email address per individual, we need to set up separate records for family members and reconcile our number of members according to our accounting records (Quickbooks) to the number of members in Wild Apricot. Using bundles to designate a family makes this easier but it is certainly not perfect.