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Allow secondary/alternate emails for members

Current features:
Each contact/member (company or individual) can only have one email that is used to receive messages.

Desired features:
Allow contacts/member to have multiple emails that can be used to receive emails.

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    WildApricot User shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    199 comments

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      • Vernay commented  ·   ·  Flag as inappropriate

        Our organization really needs this feature. I don't understand why the 2nd email option was offered if it cannot be used. Perhaps I misunderstood the objective.

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        Thanks for the initial implementation of this in release 5.16: https://help.wildapricot.com/display/DOC/Release+5.16

        But this won't help us merge our husband-wife memberships. Having two emails is the only reason we use bundles for those, and that creates other problems.

        This feature won't help because typically the two people have different email preferences. If they can't individually reduce their email stream from us, members will either read fewer of our emails or else unsubscribe.

        For those who need invoices copied to a financial contact, it would be helpful for that contact not to have to wade through event announcements and email blasts.

        So I hope you'll work on the ability to set preferences for each secondary email.

        And how are you handling unsubscribe in this release? This should be in the documentation.

      • Nancy commented  ·   ·  Flag as inappropriate

        When we will be able to add a secondary email account. We have a number of members who need email copies sent to their secretary or the accounting dept to pay renewals.

      • Sandra Sullivan commented  ·   ·  Flag as inappropriate

        For financial functions, we would like one financial contact that connects a number of individuals linked to the same membership. When member renewal invoices are generated, it is sent to both the financial contact and the lead named individual

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have husband and wife with different emails. I want to email both without setting up another member.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have husband and wife with different emails. I want to email both without setting up another member.

        This is a huge drawback on your software

      • aperesx commented  ·   ·  Flag as inappropriate

        We fully support this development if it is developed.
        Our members in general have more than one e-mail address, typically they would like to receive e-mails on at least two e-mail addresses, their personal one and the one they use for business e.g. the work e-mail address.
        There are also members which would like the partner or a relative to also receive their e-mail correspondence as they are of advanced age and a relative normally take care of ensuring that they are informed by reading the received e-mail messages and telling them about the items of importance.
        We will welcome this capability.

      • terril commented  ·   ·  Flag as inappropriate

        We really need this feature because our members are often families where we want to email both spouses.

        When you implement this, will both emails be able to login to WA?

      • Deb McGowan commented  ·   ·  Flag as inappropriate

        Only the primary account obtains the emails.
        We need the spouse to also receive the emails without creating new account.

        Our organization is organized by family accounts with usually more than one adult in the family. Our notices sent by email barely reaches 60% of our members.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Being to send email blasts to a primary and secondary email address for certain members would be helpful for us. Do you have a completion time?

      • Ray commented  ·   ·  Flag as inappropriate

        We have a number of member businesses who have the same administrator. It would be nice to allow one person to be the admin of multiple memberships with the same email.

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        If you're not going to allow the members to set separate preferences for primary and secondary emails, then at least do not let one email addressee unsubscribe the entire account.

        If a secondary email unsubscribes, it should remove "Automatically send copies to secondary emails." It should not unsubscribe the primary email. The unsubscriber(s) should be warned that all secondary emails will unsubscribe from all types of emails, not just the type they are unsubscribing from.

        If the primary email unsubscribes, and there are secondary email(s), they should be told that the secondary email(s) will also be unsubscribed and asked to confirm.

      • AdminTeam Husky (Email features, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Walt, thank you for the detailed reply!
        For now there is no such thing as an independent email address in WA. Every email belongs to a particular account. We are aware that our current proposal does not solve all of the requests. But we need to start from something.

        Anyway I see you signed up to participate in usability testing, so I will be able to talk to you in person and hear you out.

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        Thanks for the redesign, which has a lot in it. It gives us some good tools, and there are obviously complicated implementation issues constraining what you are able to offer. I see one small and one serious problem.

        1. Can secondary emails can receive a type of email and the primary member not receive them? It's important to allow this. An executive might want to receive newsletters but only have his assistant receive event workflow.

        2. The serious problem is the Unsubscribe link unsubscribing all emails on the account.

        Member communication is critical to an organization. Unsubscribe handling must be accurate and not lead to undesired results. As designed, one email recipient can unsubscribe everyone on the account, cutting off all our email communication with the membership. An unsubscribing member is likely to be irritated and in a hurry, so may not take the time to read and understand what they are doing.

        Here's what I suggest;

        Currently clicking Unsubscribe brings up:

        member@org.com - please confirm: do you want to unsubscribe from email blasts?*
        [Submit] [Cancel]

        (* - or whatever type of email)

        Ideally the Unsubscribe link would only unsubscribe that addressee, not other addresses. Let's try to come as close to that as we can.

        The Unsubscribe link should not automatically unsubscribe all email addresses connected to an account.

        If the clicker is the primary address, or is the only secondary address on the account, then no problem, just unsubscribe their one address. This assumes you have taken my suggestion #1 above; if not, then you have to tell them that the secondary will also be unsubscribed unless they make it the primary, and give them some choices.

        If they are one of several secondary addresses on the account, then their Unsubscribe link would give:

        secondary1@org.com - WARNING: secondary.2@org.com shares your email preferences. So it is also subscribed to receive email blasts.
        Do you want to unsubscribe all these addresses from email blasts? [Yes] [No] [Explain]

        No or Explain gives:

        All the email addresses on your account, except for the login email primary@org.com, share the same email preferences. To only unsubscribe secondary1@org.com, you must remove it from your account completely.
        [Edit your profile to make that change] [Go back to unsubscribe all addresses] [Cancel]

        Finally, every email address that is unsubscribed should get a confirming email telling them how to resubscribe.

      • Walt Bilofsky commented  ·   ·  Flag as inappropriate

        Most of our members are couples (two person bundle). If the Bundle member doesn't want emails, we don't want to force the Bundle administrator to opt out too.

        So in order to make use of this feature, we will have to have two fields - one with the Bundle member's email address for our directory and the other that can optionally be filled in with the Bundle member's email for them to opt into emails.

        We could set this up initially by exporting all the Bundle members who have opted in to emails, and then importing their emails into the new Secondary Email field. (First it would be necessary to switch roles in those memberships where the Bundle administrator opts out but the Bundle member opts in.)

        Initially I filled out the survey (the comment field isn't working) that this wouldn't work for us. But I think this way we can make use of it. (And I'm glad of that because I always agitate for partial solutions soon rather than perfection eventually.)

      • AdminTeam Husky (Email features, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Hi everyone,

        Right now we are in the middle of analysis for “Secondary Email” feature. And we had a plan to come up with the minimum possible solution in order to provide our clients with value in shortest period of time. For that we’ve chosen the most requested functionality - adding secondary email to member contact record. Without any particular additions or settings for now.

        To sum it up in reply to your questions:
        - Secondary email will be available as a new type of custom Membership fields (most probably)
        - One email will remain Primary and supposed be used to log in
        - Every member is free to edit Primary or Secondary emails in his Profile
        - Sorry, no separate opt in or out to and other settings for the first step

        We’d like to validate with you our decision. Please fill out this short form to help us understand your needs better - https://docs.google.com/forms/d/e/1FAIpQLSeacF2AVNgFJO3enSpBlPRMsxSb0xjof2HQ6JO0dmrQgLJPSg/viewform?usp=sf_link

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