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Allow secondary/alternate emails for members

Current features:
Each contact/member (company or individual) can only have one email that is used to receive messages.

Desired features:
Allow contacts/member to have multiple emails that can be used to receive emails.

386 votes
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    WildApricot UserWildApricot User shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    191 comments

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      • Deb McGowanDeb McGowan commented  ·   ·  Flag as inappropriate

        Only the primary account obtains the emails.
        We need the spouse to also receive the emails without creating new account.

        Our organization is organized by family accounts with usually more than one adult in the family. Our notices sent by email barely reaches 60% of our members.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Being to send email blasts to a primary and secondary email address for certain members would be helpful for us. Do you have a completion time?

      • RayRay commented  ·   ·  Flag as inappropriate

        We have a number of member businesses who have the same administrator. It would be nice to allow one person to be the admin of multiple memberships with the same email.

      • Walt BilofskyWalt Bilofsky commented  ·   ·  Flag as inappropriate

        If you're not going to allow the members to set separate preferences for primary and secondary emails, then at least do not let one email addressee unsubscribe the entire account.

        If a secondary email unsubscribes, it should remove "Automatically send copies to secondary emails." It should not unsubscribe the primary email. The unsubscriber(s) should be warned that all secondary emails will unsubscribe from all types of emails, not just the type they are unsubscribing from.

        If the primary email unsubscribes, and there are secondary email(s), they should be told that the secondary email(s) will also be unsubscribed and asked to confirm.

      • Team HuskyAdminTeam Husky (Email features, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Walt, thank you for the detailed reply!
        For now there is no such thing as an independent email address in WA. Every email belongs to a particular account. We are aware that our current proposal does not solve all of the requests. But we need to start from something.

        Anyway I see you signed up to participate in usability testing, so I will be able to talk to you in person and hear you out.

      • Walt BilofskyWalt Bilofsky commented  ·   ·  Flag as inappropriate

        Thanks for the redesign, which has a lot in it. It gives us some good tools, and there are obviously complicated implementation issues constraining what you are able to offer. I see one small and one serious problem.

        1. Can secondary emails can receive a type of email and the primary member not receive them? It's important to allow this. An executive might want to receive newsletters but only have his assistant receive event workflow.

        2. The serious problem is the Unsubscribe link unsubscribing all emails on the account.

        Member communication is critical to an organization. Unsubscribe handling must be accurate and not lead to undesired results. As designed, one email recipient can unsubscribe everyone on the account, cutting off all our email communication with the membership. An unsubscribing member is likely to be irritated and in a hurry, so may not take the time to read and understand what they are doing.

        Here's what I suggest;

        Currently clicking Unsubscribe brings up:

        member@org.com - please confirm: do you want to unsubscribe from email blasts?*
        [Submit] [Cancel]

        (* - or whatever type of email)

        Ideally the Unsubscribe link would only unsubscribe that addressee, not other addresses. Let's try to come as close to that as we can.

        The Unsubscribe link should not automatically unsubscribe all email addresses connected to an account.

        If the clicker is the primary address, or is the only secondary address on the account, then no problem, just unsubscribe their one address. This assumes you have taken my suggestion #1 above; if not, then you have to tell them that the secondary will also be unsubscribed unless they make it the primary, and give them some choices.

        If they are one of several secondary addresses on the account, then their Unsubscribe link would give:

        secondary1@org.com - WARNING: secondary.2@org.com shares your email preferences. So it is also subscribed to receive email blasts.
        Do you want to unsubscribe all these addresses from email blasts? [Yes] [No] [Explain]

        No or Explain gives:

        All the email addresses on your account, except for the login email primary@org.com, share the same email preferences. To only unsubscribe secondary1@org.com, you must remove it from your account completely.
        [Edit your profile to make that change] [Go back to unsubscribe all addresses] [Cancel]

        Finally, every email address that is unsubscribed should get a confirming email telling them how to resubscribe.

      • Walt BilofskyWalt Bilofsky commented  ·   ·  Flag as inappropriate

        Most of our members are couples (two person bundle). If the Bundle member doesn't want emails, we don't want to force the Bundle administrator to opt out too.

        So in order to make use of this feature, we will have to have two fields - one with the Bundle member's email address for our directory and the other that can optionally be filled in with the Bundle member's email for them to opt into emails.

        We could set this up initially by exporting all the Bundle members who have opted in to emails, and then importing their emails into the new Secondary Email field. (First it would be necessary to switch roles in those memberships where the Bundle administrator opts out but the Bundle member opts in.)

        Initially I filled out the survey (the comment field isn't working) that this wouldn't work for us. But I think this way we can make use of it. (And I'm glad of that because I always agitate for partial solutions soon rather than perfection eventually.)

      • Team HuskyAdminTeam Husky (Email features, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Hi everyone,

        Right now we are in the middle of analysis for “Secondary Email” feature. And we had a plan to come up with the minimum possible solution in order to provide our clients with value in shortest period of time. For that we’ve chosen the most requested functionality - adding secondary email to member contact record. Without any particular additions or settings for now.

        To sum it up in reply to your questions:
        - Secondary email will be available as a new type of custom Membership fields (most probably)
        - One email will remain Primary and supposed be used to log in
        - Every member is free to edit Primary or Secondary emails in his Profile
        - Sorry, no separate opt in or out to and other settings for the first step

        We’d like to validate with you our decision. Please fill out this short form to help us understand your needs better - https://docs.google.com/forms/d/e/1FAIpQLSeacF2AVNgFJO3enSpBlPRMsxSb0xjof2HQ6JO0dmrQgLJPSg/viewform?usp=sf_link

      • ahendersonahenderson commented  ·   ·  Flag as inappropriate

        Our organization joined WA and immediately identified the lack of multiple email addresses per contact as a major drawback. There is so much in WA that is positive for small non-profits, but this one NON-feature has created additional workaround use of Gmail created lists, Mail Chimp, Survey Monkey and other apps. The group admins have asked every year since joining WA about adding this function. Hello, hello?

      • Kevin VinsonKevin Vinson commented  ·   ·  Flag as inappropriate

        Since our club is a tandem bicycle club, our member entries include the "Captain" and "Stoker" profile information including the respective email addresses. As it stands right now, if I want to send an email to the entire club (both Captain & Stoker), I can only send the email to the Captain. Without this function I have to use a personal email sub-account that has both the Captain and Stoker email addresses in a distribution list.

      • Lee AnneLee Anne commented  ·   ·  Flag as inappropriate

        Cindy Cooper - are you saying you can automatically send WA email to a secondary email address?If yes, HOW do you do it?
        For my website I also have a field for a second email address. However I can't link it, or use it as a macro. It's merely information in the database and is available in the Directory profiles. Please clarify. Thank you.

      • Lee AnneLee Anne commented  ·   ·  Flag as inappropriate

        Fantastic! This will be extremely important for one of my three sites. Thank you.

      • infoinfo commented  ·   ·  Flag as inappropriate

        This is wonderful! Hope you will also work in the feature for Events that once one email has replied, the other will not receive a reminder Event email. That seems to confuse many of our older members.

      • DaleDale commented  ·   ·  Flag as inappropriate

        Excellent. Do you have a description of how this feature will work? Will the user be able to login with either email address, or will one still be "primary" for the account?

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