542 results found

1. Add authorize.net emulator for online payments

   My organization currently uses an authorize.net emulator for online credit card payments. With this we only pay small incremental charges per transaction. If we have to use any of the currently available (in WA) online payment systems our expenses will go up quite a bit (well over $1000 just for membership dues). Please add the authorize.net emulator. We could handle our renewals much more efficiently and at a reasonable expense.

   3 votes

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   Archived  ·  12 comments  ·  Online payments  ·  Delete…  ·  Admin →

2. Dwolla payment processor [13232]

   Can WA check out "Dwolla" as a possible payment provider? At $0.25 flat fee per transaction, having them as an option for payment processing instead of the other percentage-based processors would be very helpful for us, and I'm sure for other cash-strapped nonprofits using your platform.

   Thanks!

   10 votes

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   5 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Archived  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

   Thank you for posting and sharing your feedback with us.

   Adding a new gateway doesn’t align with our current focus for the product. Supporting each payment systems takes time and resources away from our development and support teams to provide the better, more reliable service.

   We are going to archive the idea, but please, continue to share your feedback!

3. Do not automatically update renewal date when admin changes level

   We use a separate membership level for board members (the need came up when we wanted to have a section of the web site reserved for board members and couldn't find another way to do it other than limiting a section to a specific membership level).

   When a member comes on to the board, her/his membership renewal date changes automatically to a year from the date of the change itself. This is a problem for us as the membership renewal date is independent from the board service date (one should not drive the other).

   What I would like is for WA to ask whether the membership renewal date should be advanced or remain as part of the process of assigning a member to a different level.

   Thank you.

   -Alex

   We use a separate membership level for board members (the need came up when we wanted to have a section of the web site reserved for board members and couldn't find another way to do it other than limiting a section to a specific membership level).

   When a member comes on to the board, her/his membership renewal date changes automatically to a year from the date of the change itself. This is a problem for us as the membership renewal date is independent from the board service date (one should not drive the other).

   What I would like is for… more

   6 votes

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   6 comments  ·  Members  ·  Delete…  ·  Admin →
   Archived  ·  Evgeny Zaritovskiy responded

   This is not an issue anymore.

4. Manual payments of membership - confusing users.

   Since one of the recent updates the payment system was changed which has caused me a lot of problems. Many of my members are not pressing the "review and pay" button. They are printing out the page with that button on it and then they are never actually creating the invoice. If their payment makes it through the mail with the paper copy that is not a big deal, but if I never get their membership payment I have no way of knowing that they started a renewal.

   If there is a way to modify the UI to have a "confirm and print invoice" for manual payment and a "confirm and pay on line" online payments I think that would be much clearer.

   This problem started out with one or two people, but is steadily increasing in frequency.

   Since one of the recent updates the payment system was changed which has caused me a lot of problems. Many of my members are not pressing the "review and pay" button. They are printing out the page with that button on it and then they are never actually creating the invoice. If their payment makes it through the mail with the paper copy that is not a big deal, but if I never get their membership payment I have no way of knowing that they started a renewal.

   If there is a way to modify the UI to have a… more

   3 votes

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   6 comments  ·  Members  ·  Delete…  ·  Admin →
   Archived  ·  Evgeny Zaritovskiy responded

   This is not relevant anymore, system works differently and buttons are called differently. I do not say that now it’s all clear and fine, but this particular suggestion is outdated. Closing.

5. Registration email confirmation customization [10260]

   Hi,

   We would really like to customize the admin event registration confirmation email to add custom fields. Until that is available, we're hoping to simply find a way to add our admin email address as a cc to the custom registration email we created for the attendees.

   Presume there must be a way to do this, even if it requires setting up a rule within the mailbox admin to forward a copy of all outgoing emails to admin@xyz.com for example.

   We have a custom attendee confirmation email setup, but we can't figure out how to get a copy of that sent automatically to our admin. Suggestions would be most appreciated.

   Events with offline (manual) payment
   
   * Paid confirmed registrations http://www.kelarpacific.com/Admin/Settings/EmailCustomization/EmailCustomization.aspx?EmailType=EventRegistration_OfflinePayment_PaidLevelConfirmationEmail

   Event Attendee: receives this email after a paid registration is submitted and attendee status is set to Confirmed by administrator
   Administrator/selected recipients: receives no email
   
   * Paid pending registrations http://www.kelarpacific.com/Admin/Settings/EmailCustomization/EmailCustomization.aspx?EmailType=EventRegistration_OfflinePayment_PaidLevelPendingEmail

   Event Attendee: receives this email after a paid registration is submitted (e.g. to provide a confirmation and instructions how to pay)
   Administrator/selected recipients: receives automatically generated payment notification (not customizable at the moment)

   Thanks!

   Hi,

   We would really like to customize the admin event registration confirmation email to add custom fields. Until that is available, we're hoping to simply find a way to add our admin email address as a cc to the custom registration email we created for the attendees.

   Presume there must be a way to do this, even if it requires setting up a rule within the mailbox admin to forward a copy of all outgoing emails to admin@xyz.com for example.

   We have a custom attendee confirmation email setup, but we can't figure out how to get a copy of that… more

   5 votes

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   4 comments  ·  Events  ·  Delete…  ·  Admin →
   Archived  ·  Team Events responded

   Any registration email could be copied to organization account in the Event email settings. Also any existing administrator could be selected as cc or any email could be specified in the Email Routing settings.

6. ELAVON

   When we started with WA almost a year ago, we made it clear that it was important to us to be able to process C/C transactions and that our payment processor was Elavon. We were told that Elavon support was expected to be included in your next release, and this was a major factor in our decision to adopt WA.

   As we now know, your solution was based on the use of CRE Secure as an intermediary. Unfortunately, at our relatively low transaction volumes, this solution would nearly double our C/C processing costs, which is not feasible.

   On the basis of what we thought was reliable information from you, we went ahead and adopted WA and are faced now with a commitment to provide online payments. It is our understanding that Elavon is the payment process of choice of a very large number of Canadian non-profits who must either be facing the same difficulty or have not adopted WA because of the lack of a practical interface to Elavon.

   We urge you to provide, as soon as possible, either an appropriate technical solution, or a financial arrangement that makes practical the use of CRE Secure .

   Thank you.

   When we started with WA almost a year ago, we made it clear that it was important to us to be able to process C/C transactions and that our payment processor was Elavon. We were told that Elavon support was expected to be included in your next release, and this was a major factor in our decision to adopt WA.

   As we now know, your solution was based on the use of CRE Secure as an intermediary. Unfortunately, at our relatively low transaction volumes, this solution would nearly double our C/C processing costs, which is not feasible.

   On the basis… more

   4 votes

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   4 comments  ·  Online payments  ·  Delete…  ·  Admin →
   Archived  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

   Adding a new gateway doesn’t align with our current focus for the product. Supporting each payment systems takes time and resources away from our development and support teams to provide the better, more reliable service.

7. Member List Searches Missing Administration Search Criterion

   Currently the only administration criterion you can search for in the Advanced search area of the member list is "Administration access" is granted or denied.

   It would be far more useful to allow selection criterion that correctly mirrors the actual administrator settings in the database, those being:
   * Account administrator (Full access)
   * Account administrator (Read-only access)
   * Membership manager
   * Event manager
   * Donations manager
   * Website editor - All pages
   * Website editor - Selected pages

   4 votes

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   4 comments  ·  Contacts  ·  Delete…  ·  Admin →
   Archived  ·  Evgeny Zaritovskiy responded

   Sorry, we’re not going to implement this in the nearest future. Closing.

8. Restrict membership to dues paying members only

   I would like to see an enhancement in the way membership forms are taken that will restrict the membership form from creating a profile if a member has submitted an application but has not yet paid their annual membership dues. The way the membership form is currently set up is that it allows a person to sign up for a membership, but does not force them to pay their dues in order to create a profile. Instead, an invoice is created and they have the option to pay or not pay. Paying dues should NOT be an option. Either they sign up for membership and pay their dues immediately, or they can sign up as an email contact with no access to the Members Only section of the website.

   I would like to see a feature that requires a person to pay dues prior to creating a profile.

   As an admin, I have had a number of people sign up, and then either ignore the request to pay their dues or decide after the fact that they don't want to join after all. It's a waste of my time to track people down to do something that should be done at the time they take the membership form. WildApricot is the only CMS that I know of that even offers this "pay later" feature; it's simply not the way the internet works anymore. This enhancement will force the person to pay immediately and make admin time more productive.

   I would like to see an enhancement in the way membership forms are taken that will restrict the membership form from creating a profile if a member has submitted an application but has not yet paid their annual membership dues. The way the membership form is currently set up is that it allows a person to sign up for a membership, but does not force them to pay their dues in order to create a profile. Instead, an invoice is created and they have the option to pay or not pay. Paying dues should NOT be an option. Either they… more

   4 votes

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   3 comments  ·  Members  ·  Delete…  ·  Admin →
   Archived  ·  Team Membership responded

   The request is no longer relevant.
   There is a setting in membership level “New applications” tab called “Payment has to be received in full before membership is activated”. If it is enabled, new members do not receive any special privileges, they are just regular contacts with pending invoice.

9. Capability to transfer member credits to another

   It would be nice if we could also "settle" a member credit to another member/contact account. We get requests sometimes from members to use their credit to pay another member's invoice (may be a spouse or friend). It would be great if we could do that with a "settle" to another account as an option, rather than just invoices.

   5 votes

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   Archived  ·  3 comments  ·  Finances  ·  Delete…  ·  Admin →

10. Add Amazon Payment processor option

    Amazon is now offering free payment service to their accounts. Since our org is already an active Amazon Associate, the payment plan would be a perfect fit. It would be great if WA would support the Amazon protocol like Google or Paypal. An Amazon Payment button and corresponding widget might solve a multitude of costly problems.

    6 votes

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    Archived  ·  1 comment  ·  Online payments  ·  Delete…  ·  Admin →

11. Payeezy Gateway

    Need payment support for Payeezy Gateway ( was Global Gateway e4)!!!

    5 votes

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    1 comment  ·  Online payments  ·  Delete…  ·  Admin →
    Archived  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

    Thank you for posting and sharing your feedback with us.

    Adding a new gateway doesn’t align with our current focus for the product. Supporting each payment systems takes time and resources away from our development and support teams to provide the better, more reliable service.

    We are going to archive the idea, but please, continue to share your feedback!

12. Event Registrations and Payment routed to external site

    I am a small scuba diving club - The Whalers Dive Club http://www.whalersdiveclub.com (less than 100 members); most of our events free such as monthly meetings; a few special events require registration and a fee. WildApricot event registration, reminders and payment processing works great for these.
    However, we outtask all of our monthly and annual dive trips to an outside organization. Registration and payment must be made to them. By doing this I lose visibility to who in our club is going on these trips. I can request the members to register on our web site, and then go to our travel agency partner to register again and pay, but that's not going to go over well with our members.
    I would like to be able to have our membership complete a simple "I'm going" registration on our web site, and then be re-directed to an external partner site to complete a full registration and payment process using their tools. I'm not too concerned about changes or cancellations made on the partner site - I'm really looking to get a feel for how and how many are planning to attend. Is this something other small clubs also desire?

    I am a small scuba diving club - The Whalers Dive Club http://www.whalersdiveclub.com (less than 100 members); most of our events free such as monthly meetings; a few special events require registration and a fee. WildApricot event registration, reminders and payment processing works great for these.
    However, we outtask all of our monthly and annual dive trips to an outside organization. Registration and payment must be made to them. By doing this I lose visibility to who in our club is going on these trips. I can request the members to register on our web site, and then go to… more

    2 votes

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    4 comments  ·  Events  ·  Delete…  ·  Admin →
    Archived  ·  Evgeny Zaritovskiy responded

    We have RSVP as a separate request and working on it now.
    I do not see us doing special redirect to another site after registration, sorry. Closing.

13. Disabling workflow emails

    Does anyone know why there is no option to disable ONLY the workflow emails? It first appears that you can just uncheck the box, but this is not so--when you click "edit" the message says you can only disable it if you choose to disable ALL email to the member.

    This is an issue because we've had several members complain about the influx of too many emails.

    Am I missing something?

    2 votes

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    3 comments  ·  Emails  ·  Delete…  ·  Admin →
    Archived  ·  Evgeny Zaritovskiy responded

    We cannot disable workflow emails, they are required for proper system functioning. But I do agree that number of email has to be decreased and as Oleg mentioned, we have another post for this.

14. Multiple suggestions to improve event management

    We have many events per week because we are a large program. Some events are recurring, but often with differences each week (look at http://www.cmacskiracing.com/JuniorU16Calendar/ for an example). I get continual feedback from our coaches who need to enter items in the calendar that this is very cumbersome. For instance: 1. the event list a very sparse/inefficient layout. Can you format this in rows like a spreadsheet so I can see many more events? The current design uses only the left half of my screen. 2. the event list has no ability to filter by Tags 3. the event list no mult-select (e.g. to delete old events efficiently) 4. there is no bulk create or bulk update events 5. there are no recurring events (understand that this is also tracked in another wish item). Recurring events must support exceptions (e.g. we are cancelling this week or changing the day this week) 6. add new event: find the event for "copy from existing event" is a hassle: it has has no search feature to find the event I want to copy. 7. In "copy from existing event" the list of existing events should be single row/multi-column. Currently scrolling through hundreds of events again very inefficient with the tall rows and small dialog box.

    Bottom line is that the current design for event management is so inefficient I have my program asking for a better solution....

    We have many events per week because we are a large program. Some events are recurring, but often with differences each week (look at http://www.cmacskiracing.com/JuniorU16Calendar/ for an example). I get continual feedback from our coaches who need to enter items in the calendar that this is very cumbersome. For instance: 1. the event list a very sparse/inefficient layout. Can you format this in rows like a spreadsheet so I can see many more events? The current design uses only the left half of my screen. 2. the event list has no ability to filter by Tags 3. the event list… more

    2 votes

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    3 comments  ·  Events  ·  Delete…  ·  Admin →
    Archived  ·  AdminKatya Tyukina (Director of Product, Wild Apricot by Personify) responded

    Divided and transferred to separate threads.

15. Membership drive incentive program

    I've been thinking for a while now that being able to reward members for signing up or referring other members would be SO great.

    A point system would be best, and when a certain amount of points is earned, they can trade them in for merchandise or credit toward renewal etc. But also just a straight automatic credit to their account would be ok too (for example, every application with their name or code they get $5 credit on their membership account).

    Is this anything that can be automated - name or code links to them and adds the preset amount? Would help them help me to grow the membership without creating a bunch of manual tracking for me.

    I've been thinking for a while now that being able to reward members for signing up or referring other members would be SO great.

    A point system would be best, and when a certain amount of points is earned, they can trade them in for merchandise or credit toward renewal etc. But also just a straight automatic credit to their account would be ok too (for example, every application with their name or code they get $5 credit on their membership account).

    Is this anything that can be automated - name or code links to them and adds the preset… more

    2 votes

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    3 comments  ·  Members  ·  Delete…  ·  Admin →
    Archived  ·  Evgeny Zaritovskiy responded

    No activity here for quite awhile, closing

16. Event Filters

    Sir 1) End user should able to add events2) End user should able to filter events by event type (free or paid), event city, country, state, zipcode, between dates, event catogery (seminar vs dance)3) free tickets should be able to booked4) Paid events should have barcoded ticket to be purchased and emailed to purchaser.5) Event calendar should have pinterest style view theme. Calendar should have agenda, pinterest views.6) Event filters should be designed like this below.SearchBox | SearchBox | SearchBox | SearchBox | SearchBox | SearchBox | SearchBox | SearHCity | State | Country | Zip Cide | free/paid | ECatogery | SDate | EDate7) Some events should be just view only without event book or puchase option8) Events should be emailable, searchable, sortable, fitlerable, sharable9) Event View Page should have, organizer name, organizer phone, Organizer email, number of tickets available, number tickets booked, map, directions, accomodation available? food available? agenda etc10) booking confirmation should have ticket number, ticket barcode, event reminder with sms and email

    Sir 1) End user should able to add events2) End user should able to filter events by event type (free or paid), event city, country, state, zipcode, between dates, event catogery (seminar vs dance)3) free tickets should be able to booked4) Paid events should have barcoded ticket to be purchased and emailed to purchaser.5) Event calendar should have pinterest style view theme. Calendar should have agenda, pinterest views.6) Event filters should be designed like this below.SearchBox | SearchBox | SearchBox | SearchBox | SearchBox | SearchBox | SearchBox | SearHCity | State | Country | Zip Cide | free/paid |… more

    3 votes

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    2 comments  ·  Events  ·  Delete…  ·  Admin →
    Archived  ·  Evgeny Zaritovskiy responded

    This is too much of suggestions in one idea, we won’t be able to work with this. Some suggestions are already in separate posts.

17. Google checkout - recurring billing [10457]

    Hello,

    One feature I would love to see is to have the option to use Google Checkout's recurring billing feature... it is currently in beta (please see this article: http://code.google.com/apis/checkout/developer/Google_Checkout_Beta_Subscriptions.html )

    Authorize.net and Paypal Pro both carry sizable monthly fees associated with recurring billing, so if Google Checkout can be used to run subscriptions for recurring payments, this would be very helpful for our nonprofit!

    Thanks.

    2 votes

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    3 comments  ·  Online payments  ·  Delete…  ·  Admin →
    Archived  ·  Evgeny Zaritovskiy responded

    Google Checkout has been retired in the end of 2013. See https://checkout.google.com/seller/fees.html

18. Membership Information to show up when manually entering event attendees

    I receive a lot of event registrations through Email and mail and when I enter them manually in the event, there is no way to see if they are a member or not. This is helpful as we have different pricing for members and nonmembers. I have to leave the event page and go into the contacts to verify if someone is a member or not, then go back to the events page and invoice the appropiate amount.

    3 votes

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    Archived  ·  1 comment  ·  Events  ·  Delete…  ·  Admin →

19. Ability to add link to the membership application and renewal workflow screens

    Improved customizability of system screens. We use a third party payment processor and need to be able to link to their site from the screen a new or renewing member sees after creating or updating their profile.

    We currently send them an invoice with a link to the payment processor site. Of course the new/renewing members don't read the invoice so they don't click the link. Instead, they e-mail or call us.

    In the abscence of a "shopping cart" I need to be able to get at the membership application submitted/updated screen to place a link to our separate site payment processor that's only visible to folks who've completed the application or profile update process.

    Thanks,
    John

    Improved customizability of system screens. We use a third party payment processor and need to be able to link to their site from the screen a new or renewing member sees after creating or updating their profile.

    We currently send them an invoice with a link to the payment processor site. Of course the new/renewing members don't read the invoice so they don't click the link. Instead, they e-mail or call us.

    In the abscence of a "shopping cart" I need to be able to get at the membership application submitted/updated screen to place a link to our separate site… more

    2 votes

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    Archived  ·  2 comments  ·  Online payments  ·  Delete…  ·  Admin →

20. Ability to integrate with Paypals' Sandbox site

    To do complete end to end testing of Paypal integration it would be very helpful if an option under "Payment Settings" was available to indicate whether to use production paypal (paypal.com) or test paypal (sandbox.paypal.com). This option would require that two sets of API credentials be kept - one for paypal.com and one for sandbox.paypal.com.

    One large benefit of using sandbox.paypal.com is that NO money is actually involved in the testing transactions. The paypal sandbox is setup exactly like the production paypal site except for the use of test accounts that automatically generate credit card numbers, expiration dates, bank accounts with routing numbers, etc. The dollar values that have been placed in your wild apricot hosted website do not need to be changed. All that changes is where to point the system for transaction processing.

    To do complete end to end testing of Paypal integration it would be very helpful if an option under "Payment Settings" was available to indicate whether to use production paypal (paypal.com) or test paypal (sandbox.paypal.com). This option would require that two sets of API credentials be kept - one for paypal.com and one for sandbox.paypal.com.

    One large benefit of using sandbox.paypal.com is that NO money is actually involved in the testing transactions. The paypal sandbox is setup exactly like the production paypal site except for the use of test accounts that automatically generate credit card numbers, expiration dates, bank accounts… more

    3 votes

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    Archived  ·  1 comment  ·  Online payments  ·  Delete…  ·  Admin →