Manual payments of membership - confusing users.
Since one of the recent updates the payment system was changed which has caused me a lot of problems. Many of my members are not pressing the "review and pay" button. They are printing out the page with that button on it and then they are never actually creating the invoice. If their payment makes it through the mail with the paper copy that is not a big deal, but if I never get their membership payment I have no way of knowing that they started a renewal.
If there is a way to modify the UI to have a "confirm and print invoice" for manual payment and a "confirm and pay on line" online payments I think that would be much clearer.
This problem started out with one or two people, but is steadily increasing in frequency.
Sorry, I just realized that I was wrong. The actual button name is "Confirm and proceed with payment". And the problem is that at this moment payment method is not defined - it can be either online or offline, depending on user's choice (if both payment methods are available in the organization setup). We cannot show 2 different buttons names as we just do not know payment method to be used.
So it's not an easy change after all. It requires us to review payment workflow again, which is time consuming thing for us now and we are very busy with other system change now so we cannot make quick change here.
Also, you can try and consult our support and they might help you with JS code to rename this button text label into something else that you want.
That makes sense to me, personally.
My original suggestion was:
It seems that would cover pretty much all cases... cash, check, online payments, bring your payment to the event/organization etc. When payment types are set up the administrator could choose to enable one button, the other, or both.
Dmitry Buterin commented
It's harder than you think - since not everyone accepts checks, some accept cash, there are many other exotic setups. So the solution has to be either generic enough - or very customizable.
Agree, is it so hard to just say "Pay Online" or "Pay by Check"?
That's a good usability comment, actually. I'd like to see others comments on this problem.