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Manual payments of membership - confusing users.

Since one of the recent updates the payment system was changed which has caused me a lot of problems. Many of my members are not pressing the "review and pay" button. They are printing out the page with that button on it and then they are never actually creating the invoice. If their payment makes it through the mail with the paper copy that is not a big deal, but if I never get their membership payment I have no way of knowing that they started a renewal.

If there is a way to modify the UI to have a "confirm and print invoice" for manual payment and a "confirm and pay on line" online payments I think that would be much clearer.

This problem started out with one or two people, but is steadily increasing in frequency.

3 votes
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    MLAElizaMLAEliza shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    6 comments

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      Wild Apricot Inc. 144 Front Street West Suite 725, Toronto, Ontario, Canada M5J 2L7