Allow secondary/alternate emails for members
Current features:
Each contact/member (company or individual) can only have one email that is used to receive messages.
Desired features:
Allow contacts/member to have multiple emails that can be used to receive emails.
Sorry for the late update.
The first step was finished and emails can now be carbon copied to contact’s alternative emails. To do so the contact fields which store the alternative emails must be explicitly marked on the email setting page.
Unsubscribing will unsubscribe all alternative emails simultaneously because they all belong to the very same account. The person clicking “unsubscribe” is warned about this on the unsubscribe page.
For now we paused the development of this feature. but not for good. :) So I’m changing this wish status back to “collecting comments”.
Thank you everyone for a valuable feedback.
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Dale DeJager commented
I like the proposed design. Any idea when we might see it? Looks like the design has been proposed for almost 2 years. Neoncrm allows for three emails. This is the only feature that we need from Wild Apricot that Wild Apricot does not have right now.
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Ché Loessberg commented
I need the ability to add an assistant or scheduler to a member's account, with thier email address so invites are copied to thier schedyuler or assistant.
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Walt Bilofsky commented
@Keith: I like that design. Then we could each name the field(s) appropriately for our organization. For us it would be "Spouse or partner's email," but for another organization it could be "Assistant's email".
If adding a field type is a problem for WA, a less flexible way to accommodate more than one alternate email address would be to permit a secondary email address field like "tom@aol.com,dick@gmail.com,harry@yahoo.com".
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Keith Fetterman commented
Please don't limit this feature to just one alternate email address. I suggest creating a new custom email address field, with an option to receive emails when the membership record is used in an email blast. This would allow an administrator to define multiple email address fields in a single membership record to receive email blasts.
This would be a huge benefit for us.
Thanks,
Keith -
Oh, Susan, as soon as you commented or voted for a feature in the wishlist, you will be automatically notified about any change related to the topic.
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Director Communication commented
Also, please let me know when this feature is available so that we can move away from Constant Contact and do everything we need to with WA.
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Director Communication commented
With the current design I'd recommend a messaging change (".....contacts primary email will also be sent to their secondary email")—sent vs copied. While it may be "copied" on the backend, I think that term may be confusing for users (based on my own industry knowledge). All the user needs to understand is that all opted in emails will be sent to both primary and secondary emails.
In terms of the other use cases stated below in comments—could the member account instead be considered as a household account that contains multiple individuals. This mental model would allow for individual authentication and email preferences.
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I see... Well, as soon as we are close to development of this, we will get this into consideration. Thanks for sharing, Walt, this is exactly why we want to share our design thoughts in first place!
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Walt Bilofsky commented
Ah, but that's not the only reason. We want the spouse's email in the directory for other members to see and email to her. We want it in the database when we export it to create our printed member directory.
Of course we could make a separate field for it. But then when the spouse email changes, the member would have to update it in two places, and they would probably not know to do it, or not bother.
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Hm, the idea about having alternative email is to not have 2 contacts in database, right? So, you have 1 contact (e.g. for a husband) and you put alternative email into his contact record (wife's). The only reason you do this is so WA can automatically notifies BOTH emails when something happens or when admin sends emails, etc. Otherwise, what is the point of keeping spouse's email at all in contact records?
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Walt Bilofsky commented
Evgeny, if I'm understanding this design correctly, it lacks one point of flexibility.
For our couples members, we need a field for the primary member's email and another for the spouse or partner's email. The spouse doesn't always want to receive copies of emails.
Under this design, the spouse's email would have to be entered twice, once under "Spouse's email" and then again as this alternate email (if the spouse wanted to receive emails). This is a complication for the member maintaining their own profile.
Can you enable the secondary email field for all contacts (or all members), but then put a checkbox in the member's profile so each member can decide whether the secondary email address will receive copies of emails?
This would still not address John Schroeder's issue below, which our club also has, where both people in a couple need their own email preferences and identification. For that, they would both have to be contacts in a bundle membership. Not all memberships would need to be treated that way, although that would create a complication for the admin.
This proposal would also not address the need for more than two emails for a membership. But it's a good start. Our club hopes it can be implemented soon.
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Anonymous commented
Our organization is an HOA. We have a good number of people who own more than one home in the association. When I enter their data for the other residence the system will not allow me to save it. I believe it would be a good option to consider owning more than one residence and allowing that owner(s) to use the same email address.
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Sophie commented
We would also need this feature. Having multiple email address by contact and/or member would definitely simply our work when sending newletters and organizing events. We need to have the exact number of members we have for academic purposes.
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Dana Robb commented
I'm with anonymous (10/16/15)... We only request that the field 'alternate email address' be activated. The field exists, now allow for administrators to use it.
Some of my members ask that we send their email to two addresses simultaneously -- perhaps one is their business addy and the other is home. Right now there's no way to do that.
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John Schroeder commented
We have three membership levels; Individual, Couple and Family. Our membership database holds the primary and secondary name and email addresses for Couple and Family memberships (spouses or partners). But an email from WA will only go to the Primary member. The secondary information is not usable within WA.
Case in point, two members of one family are enrolled as a Couple. Both have volunteered to be on our 'Board'. Each is a full voting member. I would like to be able to email each of them individually. But because they are both registered within one Membership I can only email ONE of them. I can not even flag the other as a Board Member. The secondary member is a non-person, so-to-speak.
Please make it so that the secondary member can be emailed and otherwise flagged as though they were a member in their own right.
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Walt Bilofsky commented
We are coming up against a number of limitations in WA in doing our first membership renewal. This is one of them.
We want to send out a renewal email listing all the contact information for both the member and spouse/partner, so they can update any changes. WA can not insert the bundle member's information into an email sent to the bundle administrator. It's silly to send out two emails, each with one spouse's information.
The fix is to have one login for the membership, with both the member and spouse/partner's information. And we can do that - except that we need to keep the partner's separate account because of that email address.
Please accommodate this situation in WA soon.
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Anonymous commented
We only request that the field 'alternate email address' be activated. The field exists, now allow for administrators to use it. Thank you!
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klm commented
For minor children within a family membership, use something other than email as the reference data for event registrations. (for example their member ID number)
Provide a feature so when a contact logs in they can see what events they have registered.
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membership commented
Enable sending email to two people/addresses (or more) for each member. Most frequent use: husband and wife share membership and currently only one may receive group emails.
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Mark Allen commented
A second email per contact would be essential for our dual and household membership. This is a feature we would love to implement for our particular organization! Please implement!!!