Allow to set specific sending time for automatic event emails
I would like to have the ability to modify the event notification email reminder time. As currently designed, the notification goes into the queue 30 minutes before meeting time. This doesn't mean it goes out at that time so members are getting the email 9-12 minutes after that, whichi gives a 20 minute notice. The reason we put an event reminder on the day of the event is so people don't forget it and ensure it's part of their daily schedule. This 20 minute notice does not do that especially considering our meetings go out to members across the community and all have to drive to the meeting location. By the time this notice goes out, for those that remember, they have already left, for those that have forgotten, 20 minutes isn't enough time to get them there on time.
To resolve this I would like to see the ability to modify the time so I can adjust the time the notice is sent out, or if that is not feasible, at least give a one hour notice.
Carol Hasenberg commented
Would like to make sure that you allow time of day scheduling for event announcements as well as reminders. Our events are very popular and people have to be able to be at home to sign up at the time we tell them, usually in the evening.
Barbara Stroud commented
It is frustrating to be able to set a time on regular emails from the system, but not from the event dashboard. I guess that is a work-around, don't use the announcement emails, but they are convenient for other reasons. I realize the time is not always exact, but it's much better than having to set an inappropriate time for the event to start.
Katheryn Wolz commented
I agree. This capability is great. However, I would also like to add that I would like to ad an additional option so that the event is not enabled on the website until the scheduled time of the event. We have a lot of highly attended events that get filled up in the early part of the day, while others wait until the time of day that the email goes out, and are not able to register because the event is already full.
Alex Sirota commented
Here's specifically the screen shot where we should be able to schedule the exact time and date.
Ronda Bernstein commented
I agree. I needed to send an email at 10 in the morning so as not to interfere with another email going out and had to do it manually. Setting a time shouldn't be that hard if you can set a day.
Same for other things like cancellation by member or closing the event.
Cynthia Gaines commented
This seems like a no brainer. Most of our events are in the evening, but we want reminders to go out in the morning or at least during business hours, not after people have gone home. Right now I have to either send them manually, which requires me to be available to at that time, or to schedule a non-event related email, which requires me to create a saved contact search to select the event participants and for some reason doesn't always work correctly.
Norman Clausen commented
The fact that the time can't be specified for an event announcement makes this feature virtually unusable for us.
We will be hosting 100+ lunch events this year. We do not want any of the announcements to go out during lunch. Nor do we want the final reminder on the day of the event to go out literally the minute the event is starting. It needs to go out at 8am or 9am the morning of the event--otherwise it's not exactly a reminder announcement, it's more of a "Too bad you've already missed the event" announcement.
So far, I've been manually creating the series of reminders offline, which is sort of a nightmare.
I know that timing might not be exact due to server loads and stuff, but every other system I've used to email people--HubSpot, Salesforce, Mailchimp, Mailjet, etc.--can schedule down to the minute. Server loads should only delay the sending by a few minutes here and there.
This is one of my top requests of the system. Thanks!
Christopher Bell commented
Would be great to have the ability to send event reminders the morning of the event for our evening programs. I have to do it manually now because the day before isn't ideal and sending the reminder at the time the event starts defeats the purpose.
Sandra Sullivan commented
Can the system be programmed to only permit automatic emails during working hours? EG just send between 9am-5pm Mon-Friday or at times specified by the user.
John Dandurand commented
Currently the announcements and reminders go out at the same time as the event is scheduled to begin. Some of our events are in the evening. Sending announcements/reminders to work emails when folks are leaving or have already left work is counterproductive. Sending them manually is an option but it requires a lot of extra setup and management. WA has a time-of day-option for manual emails, could you please implement them for event emails as well?
Wendy Trembath commented
Allow event announcements and reminders to go out at a specific time, instead of only 24 hours in advance of the event. For example, if I have an event on Saturday at 7 PM, and I send it to people's work emails, many of them won't get the reminder at 7 PM on Friday. If I could set the reminder for Noon on Friday, people would get it at work before the day ends.
Melanie Gober Grand commented
I wish I could pick the date and TIME I set reminders to be sent to my members. Many of my events are evening events. As it is now, the reminders are only sent at the time of the event "X" days prior. We all know that people are more likely to read emails upon beginning their work day, at lunchtime and at the end of the work day - not at 6:00 or 6:30 which is the start time of some of my events. I appreciate being able to use the "send now" button, but a lot of times I need to set the reminder to go out on its own. Can this be reconfigured so that we can set the time of the announcement reminders? Let me know if you have any any questions. Thanks!
Angie Ellis commented
Ability to schedule emails with date and TIME.
Shelley Shirley commented
I need to be able to control the TIME of when event announcements or reminders are sent. This is very important and I hope you will be adding this feature soon.
It would be extremely helpful to be able to set the time on the scheduled emails for events. All of our members are business people and I would like to be able to send the emails in the early morning as opposed during the middle of the day or as in our holiday party late evening. Very frustrating.
Angie Ellis commented
PRE-SCHEDULE EMAILS WITH TIME. I would love to see WA give customers the option to pre-schedule emails with a time other than when the event starts. Currently emails go out at the time an event starts. Sometimes I have events that start in the the late afternoon which is not a good time to send an email, at the end of the day. I would like to have the option and pre-schdule in advance to send it out earlier. It's especially helpful if you are on meeting or away and don't have to physically be in front of a computer to send out the email at a specific time. This is a disadvantage to Wild Apricot. Constant Contact continues to dominate the email marketing service but will give them competition if Wild Apricot gets in the game.
Look forward to your feedback.
GBwebmaster Chair commented
We have over 500 members and many with Roadrunner and AOL accounts. Because of the time of day sent, many notices get rejected as spam. It would relieve the problem if we could specify a middle of the night delivery for automated notices. Manual notices will not work as we have way too many events.
Nalini @ Provient commented
It will be great to have this. Being at the machine to launch the announcements and reminders at a good time of the day is not always possible. Takes the automation advanage away.
Randy Rensch commented
Repeatedly, we've seen our Automatic Event Announcements go out at midnight, eastern time. (We are located on the US East Coast, and WA is in our time zone.) That's a terrible time to send most emails. If an event has a start time, its announcements go out at that hour on the day schedule ... and 8 p.m. isn't a great time to send, either.
Either send emails at optimal hours (dayparts), or state your sending policy clearly and up-front. Optimal times vary by organization, industry and message, but generally 10 a.m or early afternoon are best. Far better, anyway, than the middle of the night!
We also run a number of evening events and have just brought on another client who will run lots of them. Whilst I appreciate you can't necessarily schedule to send at a specific time (although I think we all understand that the emails go in a queue and take a few hours to send), the option to send in the morning or afternoon at least would be great. Sending an announcement at 7:30pm and having it take several hours to go out really limits our registrations on those events because they are business related so we find we have to diarise to send the events on the best schedule. Across our firm we can be running 15 events a month and not using the scheduling process means we're using productive time less productively.