Ability to schedule follow-up event email to attendees
I would like the ability to be able to schedule a follow-up email to all attendees of an event when the event is built.
We send out a customer satisfaction survey to all overnight/fly trip participants, and it would be great to just pre-load these in the event as we do Reminder emails and other customized event emails so they can go out consistently a few days after the event is over.
Currently there is no way to schedule a customized email to go out automatically AFTER the event is over.
Any update on this request? I'm surprised this functionality still doesn't exist. Does anyone know of a workaround?
Graham Humphrey commented
We would also like to have an automated email system for post event follow ups. Please let us know if it becomes available.
Evgeny, any updates on this request? It's been 9 years since the original idea was posted. Thanks.
Joy Onasch commented
It has become common place that once you sign up for a webinar you receive an email after the completion of that webinar with the recording. It would be very helpful to have an email automatically available in the event system that would create that follow up email and we could drop the link to the recording into it.
Rick Rogers, ISAP, ASA, SWCA commented
Our organization has submission events that last for multiple days with the end of the event being the deadline. Currently we can only manually "send now" announcement and reminder emails regarding the approaching deadline, because announcements and reminders have to be before the start date of the event.
Bernard Charles commented
YES we need the survey to be sent AFTER the event, not a minute before the event starts -_-
Nancy Michaelsen commented
In "Events" you have email announcements and reminders. I'd also like to be able to do a Follow-up email after the event that goes to participants.
Jodi Roberts commented
Options for emails AFTER events under event emails. (Able to schedule and isolate those who attended versus those who registered but didn't show up)
This would also be really useful to remind event registrants to register for the next event. We have a monthly class and participants register each month.
This would be a lovely update to WA... we're consuming time scheduling and doing these post-event emails manually. A hack of being able to enter a negative date on a reminder would be reasonable at this point.
Brandi Leos commented
I would like to send an automated email after an event to those who checked in - to solicit feedback.
Andrew Twarek P.E. S.E. commented
I agree that this would be a huge timesaver to have an email scheduled for a day or two after the event.
My preferred recipient list would be "checked in" attendees, but maybe we could select all registrants or even "not checked in" registrants so we could say sorry you didn't make it.
Right now, we can manually email any of those groups by sorting the registrant list before hitting "Email" in the top corner--but that's all based on an admin remembering to get there and put it together.
Susannah Haan commented
You can set up an email to go out at the same time as the event starts, so that people can see it once the event is over.
Aaron Whittenberger, CBAP, CSPO, AAC commented
I will add my desire for this feature to be escalated to be in the next release of software. This is long overdue and should be easy to deliver. You already have emails configurable on the event, we just need to be able to configure them to be sent after the event occurs. Having the ability to send follow-up emails (2 or 3 of them) would be very beneficial as we do it for all our events.
The workarounds suggested in earlier comments is over-burdensome on our chapter leadership and makes for a mess that must eventually be cleaned up.
This feature needs escalated to the top of the list to work on. Your community has been telling you this for years.
AdminEvgeny Zaritovskiy (VP Technology of Wild Apricot by Personify, Wild Apricot by Personify) commented
Nothing to comment so far, this is in the wishlist. As soon as we take it into works, we will post an update here.
Sandra Rohde commented
This request looks like it was entered over 7 years ago & still isn't available? 37 comments confirming need to the ability to send emails AFTER an event. 109 Votes for this. How do we get this escalated? I don't see any comments from the technical group?
I would like the option to email ATTENDEES (not just those that registered) after the event. Like a thank you/survey/followup.
Right now it does not seem clear unless I create an advanced search which seems too complicated. It should be right there within the event, under the emails OR if you select Email Registrants - you should have the option to email attendees only, no shows only, all, etc. Give us MORE OPTIONS.
Rebecca Kindall Nelson commented
Please prioritize this enhancement soon. The organization I support consistently needs this capability to follow up with event registrants after the event. I was hoping to be able to schedule this out with a customized reminder, but cannot schedule emails within an event after the event. UGH!
New user but can see how this would be very beneficial!
Lillian LeBlanc commented
Please consider adding this functionality. We are presently using the manual workaround for post-event emails such as certificates of completion and program evaluation surveys. It would be so helpful to have an email option in the event window to send post-event emails, similar to announcements and reminders. Many thanks!