Ability to schedule follow-up event email to attendees
I would like the ability to be able to schedule a follow-up email to all attendees of an event when the event is built.
We send out a customer satisfaction survey to all overnight/fly trip participants, and it would be great to just pre-load these in the event as we do Reminder emails and other customized event emails so they can go out consistently a few days after the event is over.
Currently there is no way to schedule a customized email to go out automatically AFTER the event is over.
Currently there is an option to send event reminders scheduled a certain number of days BEFORE the event begins. I will like to send surveys about the event. So I would like to have an option to send event reminders AFTER the event date.
Would like to see a post event followup... it would be great to create multiple choice questions such as "Would you like this event repeated? Yes, No, Maybe" "Did you have a good time? Yes, no, maybe", "Did you feel the price was worth it? Yes, No, Too High, About Right, Should Be Lower, etc." as well as fill in the blank questions - like a Google Form such as: "How can we improve a future event of this type?" Would enjoy the ability to set up and schedule the post event form/survey before the event happens.
Paul Belliveau, SPHR, HRIP, SHRM-SCP commented
Need to way to survey and obtain feedback from registered attendees to an event. Reports of survey results to be provided to events programming committee for future planning, speakers/presenters, and marketing for future events.
Post-event package consisting of survey, certifications, presentations and follow-on material to be emailed to all registered attendees.
Julia Tikhomirova commented
It would be great to be able to send post-event follow-up/thank you emails to the event registered attendees. Right now "reminders" are disabled after the events has passed. Post-event emails are a vital tool to send additional info, announce special prices for the next year events, and to collect feedback. Thank you in advance for considering it.
There is no such functionality yet, but there is another way to do it.
On 13th of March we released new functionality - ability to schedule manual email blasts. It can be used in order to schedule a follow up email (ex. thank you email or feedback collection email) after an event has occurred. To do so follow these 3 steps:
→ 1. Create saved search with event attendees. It can be done by filtering contacts by "checked in" status to this particular event as advised by Ruthi.
→ 2. Compose an email and select your saved search as a contact list. If you have plans to use it often, you might want to create a template instead and have it available in custom templates list.
→ 3. Schedule it for a particular date.
Done. ^___^ Of course it would be easier if the system would do this automatically, but using this workaround will allow you more customisation options.
Jack Pyle commented
Thank you after an event. Currently the event email function turns off after the event occurs so sending a post-event thank you requires either a contact group or a temporary date change to re-enable the email function so that only event registrants are contacted. How about a thank you choice that remains active after the event date, this would be in addition to the event announcement and event reminder options (these are disabled after the event date.)
Hi Amy, actually it's easy to send to attendees only by filtering by "checked in" status.
Amy Edmonds commented
currently you can send an email to all registrants, but there is no way to send only to attendees without deleting people who registered but did not attend.
It would be great to have this email option. I'm thinking how nice it would be to create a form that takes info from the event description and formats it to look like a PDH certificate and payment receipt and automatically distribute to attendees a day or two after the meeting--instead of having to indvidually handle request for certificates (if we don't print enough at the door) or receipts.
Yes! We would also like to schedule an email to go to event participants after the event.
We would also like to be able to schedule emails to go out automatically after an event.
BAC Workshops commented
At event email reminders on a specific date.
For an event, registered members need to drop off material on a due date - an event with reminders works well for that. They the same registered people need to pick up the materials at the end. Adding a reminder email on a specific date long after the initial event would be great. We currently would have to enter two events.
Yes similar to Event Reminders only with the ability to schedule out so many days AFTER the event would be perfect!
Susan Culligan commented
We often need to email attendees to our educational classes AFTER the event to give them instructions for downloading the recording. Currently there is no way to schedule one of the System event emails after the event.
It would be great if there were a simple link to schedule a follow-up email to registrants without having to do a saved search and send an email that way. Or if we could just schedule one of the system emails to be sent after the event date.
Sarah Clark commented
We regularly send out follow up survey to event attendees. To do this, I am exporting an excel, sorting by attendees, then copying the attendees' email addresses into Google to send out the survey. Would love to do all of this within the WA platform (survey and email), or at least to send an email through the platform with a link to the Google survey. Thanks.
Everything we're working on now and our nearest plans are presented on our Roadmap
Is an automatic thank you email in the works to be added? With all the other email functionality you offer; it's baffling to me that there's no automated follow-up email!?
Andy Howell commented
Wild Apricot should allow scheduling of event reminders +X days AFTER the event. Reason - We want to remind our registrants (i.e., volunteers) to log their hours AFTER conclusion of the event.
I would also like to send emails to attendees of an event after the event has taken place. We send out event surveys to see how we did, and we send them a few times. If this was an option just like the event reminders and it would let you schedule them, it would work great.
It would help our membership levels increase if we could have an automated email go after an event to Non-members inviting them to join.
We have recently tried this manually and found that our membership has increased.
It could work like this:
Membership type: Non member.
Send email after event: Email template Non member invitation to join. We would offer a discount coupon to the non member to join rebating the fee paid for the event if they join within 7 days of the event.
Days after event to send email= 1 day.
If it is too hard for an email to just go to non members, what if we could send a thank you email to the members, or even the details of the next event.
I hope there is more interest in this feature as many users will benefit by increased membership as people want to get around to joining, but never do and an automated email soon after an event works by striking whilst the iron is hot.