Ability to schedule follow-up event email to attendees
I would like the ability to be able to schedule a follow-up email to all attendees of an event when the event is built.
We send out a customer satisfaction survey to all overnight/fly trip participants, and it would be great to just pre-load these in the event as we do Reminder emails and other customized event emails so they can go out consistently a few days after the event is over.
Currently there is no way to schedule a customized email to go out automatically AFTER the event is over.
I agree that this would be a huge timesaver to have an email scheduled for a day or two after the event.
My preferred recipient list would be "checked in" attendees, but maybe we could select all registrants or even "not checked in" registrants so we could say sorry you didn't make it.
Right now, we can manually email any of those groups by sorting the registrant list before hitting "Email" in the top corner--but that's all based on an admin remembering to get there and put it together.
Susannah Haan commented
You can set up an email to go out at the same time as the event starts, so that people can see it once the event is over.
Aaron Whittenberger commented
I will add my desire for this feature to be escalated to be in the next release of software. This is long overdue and should be easy to deliver. You already have emails configurable on the event, we just need to be able to configure them to be sent after the event occurs. Having the ability to send follow-up emails (2 or 3 of them) would be very beneficial as we do it for all our events.
The workarounds suggested in earlier comments is over-burdensome on our chapter leadership and makes for a mess that must eventually be cleaned up.
This feature needs escalated to the top of the list to work on. Your community has been telling you this for years.
AdminEvgeny Zaritovskiy (VP Technology of Wild Apricot by Personify, Wild Apricot by Personify) commented
Nothing to comment so far, this is in the wishlist. As soon as we take it into works, we will post an update here.
This request looks like it was entered over 7 years ago & still isn't available? 37 comments confirming need to the ability to send emails AFTER an event. 109 Votes for this. How do we get this escalated? I don't see any comments from the technical group?
I would like the option to email ATTENDEES (not just those that registered) after the event. Like a thank you/survey/followup.
Right now it does not seem clear unless I create an advanced search which seems too complicated. It should be right there within the event, under the emails OR if you select Email Registrants - you should have the option to email attendees only, no shows only, all, etc. Give us MORE OPTIONS.
RKN with MHSCN commented
Please prioritize this enhancement soon. The organization I support consistently needs this capability to follow up with event registrants after the event. I was hoping to be able to schedule this out with a customized reminder, but cannot schedule emails within an event after the event. UGH!
New user but can see how this would be very beneficial!
Lil LeBlanc commented
Please consider adding this functionality. We are presently using the manual workaround for post-event emails such as certificates of completion and program evaluation surveys. It would be so helpful to have an email option in the event window to send post-event emails, similar to announcements and reminders. Many thanks!
Ann Baus commented
I am finding in several associations that I support that being able to easily send a post event email (such as a post program survey, certificates of completion) would be very helpful. The work around is to temporarily change the date of the event, create a "reminder" , send it and then put the correct date back in. But being able to send a message to all those checked in or those who did not check in after the program would be a very nice feature.
send email to event registrants AFTER event
This function is extremely important. As others have noted, this would be the only efficient way of sending out end-of-event thank you's, and sending out event evaluation surveys.
These are very crucial functions, especially for organizations that have many programs (like we do).
Please add this function, it's coming up at many staff meetings and board meetings.
Sally Bunce commented
Absolutely! I like to send to a "thank you for attending" email out and there is no option to send any email after an event.
This would be a fantastic add to the event options!
Currently there is an option to send event reminders scheduled a certain number of days BEFORE the event begins. I will like to send surveys about the event. So I would like to have an option to send event reminders AFTER the event date.
Would like to see a post event followup... it would be great to create multiple choice questions such as "Would you like this event repeated? Yes, No, Maybe" "Did you have a good time? Yes, no, maybe", "Did you feel the price was worth it? Yes, No, Too High, About Right, Should Be Lower, etc." as well as fill in the blank questions - like a Google Form such as: "How can we improve a future event of this type?" Would enjoy the ability to set up and schedule the post event form/survey before the event happens.
Paul Belliveau, SPHR, HRIP, SHRM-SCP commented
Need to way to survey and obtain feedback from registered attendees to an event. Reports of survey results to be provided to events programming committee for future planning, speakers/presenters, and marketing for future events.
Post-event package consisting of survey, certifications, presentations and follow-on material to be emailed to all registered attendees.
Julia Tikhomirova commented
It would be great to be able to send post-event follow-up/thank you emails to the event registered attendees. Right now "reminders" are disabled after the events has passed. Post-event emails are a vital tool to send additional info, announce special prices for the next year events, and to collect feedback. Thank you in advance for considering it.
There is no such functionality yet, but there is another way to do it.
On 13th of March we released new functionality - ability to schedule manual email blasts. It can be used in order to schedule a follow up email (ex. thank you email or feedback collection email) after an event has occurred. To do so follow these 3 steps:
→ 1. Create saved search with event attendees. It can be done by filtering contacts by "checked in" status to this particular event as advised by Ruthi.
→ 2. Compose an email and select your saved search as a contact list. If you have plans to use it often, you might want to create a template instead and have it available in custom templates list.
→ 3. Schedule it for a particular date.
Done. ^___^ Of course it would be easier if the system would do this automatically, but using this workaround will allow you more customisation options.
Jack Pyle commented
Thank you after an event. Currently the event email function turns off after the event occurs so sending a post-event thank you requires either a contact group or a temporary date change to re-enable the email function so that only event registrants are contacted. How about a thank you choice that remains active after the event date, this would be in addition to the event announcement and event reminder options (these are disabled after the event date.)
Hi Amy, actually it's easy to send to attendees only by filtering by "checked in" status.