Log of changes - who deleted a contact, registration, or changed data
Is there a way to find out which admin deleted or changed a contact registration or details.
For example we have an event which a company registered their attendees and paid online. One of the admins deleted the registration. Is there a way to find out which admin deleted that contact?
If this is not available could is possibly be added in the future? I like the fact that the 4.0 service will allow read only admin access which will help with this issue but I am still curious which of my admins deleted that contact.
This is turning into a massive LEGAL issue as all details in WA are part of our corporate organization. All 501 organizations are required to maintain their records so we need to know who edits, deletes, otherwise changes the data in our records.
I would love to see a true audit tracking at the field and form level for all the "behind the scenes" stuff in WA. For example, I can't see who created a new membership level, or who last updated a member record, or who edited an invoice, or who voided an invoice. From an admin perspective, this makes trying to figure who is monkeying around in the system a nightmare because there is no insight available. This is something that every other database on the planet offers.
Nicole Coates commented
Issue: There is currently no tracking of member/contact changes history in Wild Apricot. So if an admin or a bundle admin makes a change to a member/contact there is no record of who made the change.
In our situation, support told us it was likely the bundle admin that made a change to their bundle member, however, the bundle member's last login was "never".
This can be frustrating to staff and this type of history should have been available years ago.
RWTA Admin commented
I needed to use this feature today! I don't really need it for member activity but just for those with admin access who are making changes that affect others.
Steven Jones commented
I've had many clients and potential clients ask about this feature. I think having this feature will help give many potential clients the confidence to go ahead with WA if they are wishing to keep administrators more accountable and/or changes to be trackable.
Gordon Smith commented
I'd just like to see a log of recent changes to the contact record by the members to get an accurate mailing address, among other things.
Doug ARMSTRONG commented
Along these lines it would be nice to add user comments. For example during the member renewal period we have members who want to go inactive for one reason or another. In the future they can rejoin without repaying the initiation fees if they left in good standing.
Being able to add a comment for example when suspending someone "suspended in good standing see email text below." This would be tagged with the admins log in id, TOD etc. Future admins would be able to see a history of operations on the members records. This would be a great tool for retaining institutional knowledge.
Thanks for the great work WA.
Tom Gaps commented
Provide a forensic tool in the form of a (more) detailed History Log to assist an Admin in determining who/what made changes and when the change was made. Currently I can only find a little bit about the last activity/change but I can't determine the whole story and there is little or no information available for changes prior to the last change. The log should show old field value, new field value, date/time change was made and who/what made the change so that a full sequence (over time) of events can be reconstructed.
Tom Conway commented
This would be great because with multiple administrators, and no one will admit to deleting an event or making a change, one would know and address.
Melody Pokorny commented
i need to be able to audit the activities of administrators whether they be full administrators, gatekeepers, or assigned to a particular function.
i need to be able to see when they login, ALL changes they make, date and time, additions/deletions of membership information, etc.
bottom line - full auditing feature that can be turned on and left on at all times.
Corinne Colbert commented
This would be useful not only for events, but for data in general. As the system admin for our organization, I'd need to be able to see which other admins have logged in and when ... and what they did, especially since not all of them are tech-savvy and one gets the occasional PITA who just likes to mess things up. :-(
AdminEvgeny Zaritovskiy (VP Technology of Wild Apricot by Personify, Wild Apricot by Personify) commented
Yes, it's old but we haven't implemented it yet - so it's waiting here for its turn, collecting comments and votes. We're currently focusing on top-voted suggestions.
I realise this is an old thread, but the issue appears unresolved. Is there any update on whether Wild Apricot has added a user-logging feature? Becky's suggestions seem really useful. Looking forward to a positive update from the Admin Team. Thanks.
Alex Sirota commented
Include export contacts logging as well to track who/when/and what fields where exported using the Export feature, please.
Brandon Longley commented
This would useful, it would be good for me to know what information is updated by members and donors, I see there is a date of profile last updated but a log of information about changes would be good.
Mainly important because I'm updating a volunteer database with information that comes from Wild Apricot such as contact information and addresses and it would make it easier to determine the most up to date information.
Also it would be easier for me to keep track of the changes I have, and haven't made to contacts such as deleting an address because of a return to sender (RTS), but not making a note in their notes of removing their address due to RTS, otherwise I look at a contact that has a blank address and want to populate it with the one that's from the volunteer database (that could be incorrect).
Duncan Todd commented
Would be good to be able to see a date when a record was archived and by who; thanks.
SYC Webmaster commented
In particular, we would want to see and be notified of changes in First Name and Last Name (for example, by the member). These are the keys to our customer records in QuickBooks, so surprise changes can be time-consuming.
Andrew Steele commented
This would be immensely helpful. The log should record the change date, the admin or user that made the change, what field(s) were changed, and what it was before/after. Optimally, it should also have a Notes text area so that the person who made the change can log why the change was made (e.g. member called in with updated info, fixed a typo, etc.). This is especially important to us since we are a retirement association and members often don't remember the changes that they've reported to us. I've created custom fields so we can at least record the very last change to a record, but this is both inefficient for admins (have to go in and edit a separate section of the member's profile, enter in that day's date, note what type change, etc.) and doesn't keep a history of changes.
WSRID Webmaster commented
I would like a simple addition to this: whenever a change is made to a contact, invoice, payment, refund, etc., the person making the change should be required to add a comment (which would be used to explain the reason for the change). Currently when I look in the audit log, I just see something like "Refund deleted by Treasurer. Amount $20." or "Payment edited by Treasurer. Amount $20." It doesn't explain what the reason was, or what exactly the change was that happened.
Please add another big YES vote. It's a critical component of basic site controls to be able detect that a change was made and what it was.