Type in your suggestion - new feature or improvement idea

Membership Trends Reporting

Retaining your membership is important to your organization. While Wild Apricot gives you the ability to do automatic renewals and send out reminders for non-automatic renewals, some have suggested that it would be handy to be able to report on this.

Suggested
Create the ability for administrators to be able to run reports on renewal rates for members.

The important thing for this is that we identify what information should be in the reports. At first blush, I can imagine:
* In a year, how many renewals were done before the renewal date, on the renewal date, and then certain days after renewal date (5 days after, 30 days after etc). This could be set up so that it gets the dates from the reminders that you've set up on your membership level.
* Attrition - How many members within a certain time period have not renewed or have been archived .

I'd love to hear what other information about your members renewal/membership status you'd like to be able to track and analyze.

191 votes
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    anonymous_206.223.175.10 shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    74 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • jennak commented  ·   ·  Flag as inappropriate

        We need to be able to look back at last years/months numbers and see how we have grown or how memberships are falling short...

        We want to know how many members we had.. on x date.. and have a snap shot and a report...

      • Anonymous commented  ·   ·  Flag as inappropriate

        In addition to other requests, we'd like to know how many and which types of events each member attended, and analyze events by registration type.

      • Elizabeth Urban commented  ·   ·  Flag as inappropriate

        We need more report functionality within our membership lists. It would be very useful to (easily) query how many new members in a certain time span, how many renewals, etc.

      • Cindy Cooper commented  ·   ·  Flag as inappropriate

        This needs to include past members who are currently archived. When I try to retrieve info, it only looks at current members.

      • AlexSirota commented  ·   ·  Flag as inappropriate

        We have fully implemented the audit log feature into the Excel dashboard we have been working on. You can now export all audit log details which enables reporting around membership renewals.

        There is a limit of 200 API requests per minute and the dashboard currently is calibrated to work at about 180 or so requests per minute. Retrieving 2000 records takes roughly 10 minutes.

        Please see the link below to join the slack channel to get access to the latest spreadsheet.

      • AlexSirota commented  ·   ·  Flag as inappropriate

        Hi everyone! I've been reading this thread that's 7 years old and am happy to report that using the Excel dashboard that Wild Apricot published to access the API, we have begun implementing these type of membership reports. If you're interested in contributing to our open source effort please let me know. We hope to share our results with the community and contribute back to the official wild Apricot github. Please email alex@newpathconsulting.com of you would like to know more.

      • JASSTL commented  ·   ·  Flag as inappropriate

        We are also looking into membership reporting. Specifically being able to check the total number of members in a specific time range.

      • lcbrisson commented  ·   ·  Flag as inappropriate

        Please! We are considering other systems that will allow us to do this and will likely switch if this does not become an option soon.

      • David commented  ·   ·  Flag as inappropriate

        Would be great if we could customize the Summary page to our needs. Numbers are nowhere near what we track. We have to export into a spreadsheet, sort/filter.

      • TangentRW commented  ·   ·  Flag as inappropriate

        I hope that is what the proposal means. I try to track our membership on a monthly basis but if I fall behind even one month it becomes much more difficult to have trend counts. I know this because I am behind right now and I am not looking forward to counting invoices.

      • AdminTeam Astra (Membership features, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Sidney, let me rephrase your request, for clarification. You need to see numbers, the summary of membership for past periods.
        For example, how many New members were enrolled (or Lapsed) on the level for the last month/year/period. Am I right?

        Katya, Astra crew.
        Membership features @ WIld Apricot

      • sidm commented  ·   ·  Flag as inappropriate

        It would be good to be able to call up old membership summaries. This would help in understanding membership trends.

      • Mary Adams commented  ·   ·  Flag as inappropriate

        I've been struggling with this and find it hard to make sense of all the replies. I'll come at it a different way....

        I feel like the basic problem here is that membership is tied to individual profiles. There's no archive of member level info. Could there be a separate module (like financial) that enables searches of membership counts and "transactions" over time for different levels (such as new, renewal, lapse)? Then we could all build the reports we want (and/or there could be standard reports).

      • TangentRW commented  ·   ·  Flag as inappropriate

        In our case month by month tracking would be useful. We do this manually for performance tracking and reporting.

        Members who are current.
        Members who are lapsed.
        New members.
        Members who have upgraded downgraded.
        Counts of each membership level.

      • docjohn commented  ·   ·  Flag as inappropriate

        So 7 years after this was suggested, I still can't tell my board what our member retention rate is? So disappointing and the lack of simple reporting features like this is making us rethink staying on WA.

      • Dean commented  ·   ·  Flag as inappropriate

        The need to calculate renewal rates is absolutely critical for any serious membership organization. While I like WA's feature set in general, the lack of a renewal rate report is shocking. It's membership 101.

      • AdminTeam Astra (Membership features, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Janelle,

        Could you specify what kind of reports do you need? New membership, lapsed members?
        Probably, the similar request is already presented in our Wishlist forum and I can append your comment and vote to it.

        Katya, Astra crew
        Membership management features @ Wild Apricot

      • Charles Daughdrill commented  ·   ·  Flag as inappropriate

        I need to be able to run a report (or preferably to see on the dashboard) the number of members I have today. As it currently functions, I have to run a report of all members, sort by renewal date, and delete those who have not renewed in order to get an accurate number of my members today. This is burdensome and challenging at best. It is particularly difficult since I have a large database and the report does not run quickly. I need the info now. Is there a plan to add this functionality?

      ← Previous 1 3 4

      Feedback and Knowledge Base