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Family/child memberships

We are providing a web site for our cub parents and scouts and scout parents and we find we have say 2 parents and their 2 children as 4 members, but the parents and children share a family address, the younger children do not have their own address nor do mothers or fathers want the children to have gmail addresses or things like that, so allowing multiple members with one email address would be an improvement for us. A username and password of their choosing preferable to one WA generate.

The situation also arrises where parents would like email to go to both the family email address and their personal email address, so our users are saying, our family need the ability to have multiple members with the same email address and individual members need to have multiple email addresses.

Messy but that is our real world. Less messy than multiple membership records for one real person and fake email addresses.

77 votes
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    Anton FerreiraAnton Ferreira shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    Vickie OpenshawVickie Openshaw shared a merged idea: Multiple emails allowed in contacts andmemberships  ·   · 
    Mark GaffMark Gaff shared a merged idea: Multiple Contacts under One Membership  ·   · 
    cmacmom@live.comcmacmom@live.com shared a merged idea: Parent/Children Membership Needed  ·   · 

    38 comments

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      • Vickie OpenshawVickie Openshaw commented  ·   ·  Flag as inappropriate

        Allow multiple emails in registrations. This is particularly important for family members. We have lapsed memberships because a family member creates a new contact when logging in under a different email and pays on that contact, leaving the original membership still lapsed.

      • Gymnastics Club AdminGymnastics Club Admin commented  ·   ·  Flag as inappropriate

        We are considering using WA for our gymnastics club, but the limitations in the child/family memberships is a major stumbling block. Our issues are very similar to Ian from the swimming club in NZ:

        Our gymnasts are predominantly <16 and a parent deals with their affairs. Siblings can have different membership levels depending on how much they train (from 1 hr/wk to 20 hrs/wk). Parents are also members. The bundling function requires that members in the same bundle have the same membership level, so that method of grouping families doesn't work for club like ours.

        We need some way of having one head member (and login) for each family and linking to each of the children and spouse, but the children and spouse being members in their own right too. The data fields for the children/ spouse could then be limited to avoid duplication of address, telephone numbers etc.

        From a parent's point of view, the ability to register and pay for oneself and all my children under one login is pretty fundamental.

        Having been involved in administering a number of sports clubs with junior members, I think this will be a common issue for a lot of clubs.

      • VA Pony Club MemberVA Pony Club Member commented  ·   ·  Flag as inappropriate

        This is a hug issue for most of us using this software and an easy fix for anyone with RDBMS background. a One to Many relationship???!!! COME ON, its a no brainer, Get this Software Change Request in so people do not have to have 5 different email addresses for their family memberships.

      • tanyaFtanyaF commented  ·   ·  Flag as inappropriate

        Our membership, though predominantly "moms" is for the family. So we'd like to be able to link a husband and wife for example as their annual dues are per family.

      • Mark GaffMark Gaff commented  ·   ·  Flag as inappropriate

        Allow multiple contacts under one membership. A family membership includes two of more people who are involved in different committees and activities. This could be achieved by linking a contact to a "master" contact and the membership is included under the "master" contact.

      • Evgeny aka Apricot KernelAdminEvgeny aka Apricot Kernel (Product Manager, Wild Apricot) commented  ·   ·  Flag as inappropriate

        Bruce - what you're talking about is going to be mostly solved in another suggestion, http://forums.wildapricot.com/forums/308932-wishlist/suggestions/8825614-allow-secondary-alternate-emails-for-members

        Current thread is more of a bigger problem which may require a number of different changes in the system to properly accommodate family memberships, like group renewals, event registrations, etc.

      • Bruce MorganBruce Morgan commented  ·   ·  Flag as inappropriate

        We run a water polo club and have run into this problem. When we send out e-mail blasts to club members, such as practice being canceled due to lightening - a big safety issue - the e-mail blast only goes to the preferred e-mail address for each member. However, several of our members are from families whose parents are separated or divorced. We are in real need for WA to add the ability to accommodate multiple e-mail addresses in the preferred e-mail address field. We understand that this is a challenge given that the primary e-mail address acts as the WA username, but a solution is really needed.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Our club also has this issue. We are a sporting / scouting club. Our senior members (adults) can been regular members as well as sporting members. But then our junior members (u18) are scouts, football players, basketball players, futsal players... in some cases they are all. Those under 16 wont have email addresses, and the parents will pay for their childrens sporting/scouting fees. What is best practice to set this up in wild Apricot

      • LeBon AbercrombieLeBon Abercrombie commented  ·   ·  Flag as inappropriate

        Memberships in our yacht club are family memberships, and include husband, wife, and children under 25. We need to be able to allow the other family members to be able to attend events without additional charges.

      • sahmcoloradosahmcolorado commented  ·   ·  Flag as inappropriate

        This is exactly what we need, as well. Especially the part where a member can register (I'd actually prefer a simple RSVP) and be given the family members' names to choose from.

      • BCHDABCHDA commented  ·   ·  Flag as inappropriate

        I still would like a family login (one email, one password) where the parent is the main member. And then associated with them (under the same email address) I'd like that they be able to have children and/or spouse as additional members, who may or may not have to pay an additional membership fee each - no separate password, people don't want to log in and out and back in again to register two kids for an event. When the member logs in and registers for an event, if they have family members, it would then ask via a drop-down list "Which member do you want to register", and when they chose a certain member from themselves or their family members, their common fields would all be auto-filled from their membership info saved. And then when you looked at the event registrations the member listed as being registered would be the particular family member, not the mom/dad with the main account. And when it came time to renew memberships, the billing for each family member would be billed together to the main contact. The kids could have email addresses listed, but they would not be for login, they would be for just for email outs for event reminders, etc, the only login to wild apricot would be the main contacts email address. And those email addresses of kids/spouses would be unique in the database, to prevent a duplicate account from being created in a child or spouses name.

        Greg

      • RedMountainMakersRedMountainMakers commented  ·   ·  Flag as inappropriate

        I'm evaluating Wild Apricot for use at our makerspace. I have two functionality requests I'd like to address.

        We're a makerspace in a very family-oriented city. We're developing a monthly family membership category, in which the family membership may be:

        Two related adults (same address)

        Two related adults + up to four additional children

        We would like to be able to do the following:

        At time of initial membership application (or during a status change at a later date) when applying or switching to a family group, add additional family members to the bundle at a lower rate (so, base membership + $10/month for each additional family member).

        Is it possible to set up the application form so that if an applicant selects the membership bundle, that he/she will be prompted to complete the information fields for additional members under the family plan? Or, if they switch from their initial membership plan to a family bundle, to then prompt them to add the additional family membership information? We also want to ensure that parents registering along with minor children are provided with guidelines for expected behavior within the space (ie - parents must be supervising children at all times and are responsible for their behavior), as opposed to spouses or partners, who would not require these guidelines.

        We also have decided that minors, from 16 >> 18 may become individual members in their own right, with parental consent. We need to set up an age filter so that applicants are routed print out a parental consent for signature (which then must be brought in manually) and to hold processing of their payment until this is received.

        Is there a way to set up a decision tree within the original membership application so that applicants are routed appropriately depending upon their selections?

        Thanks!

      • lormorlormor commented  ·   ·  Flag as inappropriate

        The Bundle feature works well and solves many of the family membership issues. I like how the bundle admin receives invoices, no matter which family (bundle) member registers for an event, for example.

        Also, the email alias workaround solves the problem of children who don't have their own email accounts. It's not ideal, but it seems like it will work for us for the time being.

        For registration, though, there are still challenges. As mom, I would like to be able to log in and register all of my kids for the same event on the same registration form, without registering myself (I really don't want to go to the teen dance :-)). We need functionality that allows a parent (as the family bundle admin) to see all events family members have registered for under the parent’s (bundle admin) account. From what I have seen thus far, only a WA admin can see a list of events, and when kids are registered without including the parent in the registration, the registrations are listed under the kids’ accounts but not the bundle admin's account.

        As far as I can tell, there is currently no way for a bundle admin to see “all the events everyone in my family has registered for” without looking at individual invoices and then clicking the Event Registration link on each invoice. Is this correct?

        I think you are planning this functionality, though, according to your roadmap.

      • EholcEholc commented  ·   ·  Flag as inappropriate

        I'm adding my vote for the "Family" membership. Our community has a Swim & Tennis association whose membership if family based. We track our members by a primary contact but also have included data fields for their spouse, children and other family members (parents, etc.) that reside with them. We have the need for send email "blasts" to multiple emails because often the spouse (i.e. Wife) makes the plans for the family. Also members want personal, work and other emails copied. Having the flexibility to add email "fields" to the membership record would be great!

      • lormorlormor commented  ·   ·  Flag as inappropriate

        This is a huge deal for our organization, whose members are families. So many young children do not have email addresses.

        We are evaluating Wild Apricot right now for our organization. It has so many wonderful features, but is really missing something necessary for so many smaller organizations by leaving out family/child membership options.

        The workarounds that I have seen so far do not help us in some of our tracking, which is to see the details of who has registered for which events (and who has chosen which options for which events). Without email addresses, it looks like the parents are registering for programs instead of their children.

        Even the Guest Registration feature doesn't seem to help us. In the Event Registration Fields Report, the guest's name is not included, just the account holder who signed up (and who, in my case, specifically did not want to register herself, just the child).

        I'm not above begging that this be include in the next planned release -- until it does, it's a huge, huge problem for small family-based organizations.

      • BCHDABCHDA commented  ·   ·  Flag as inappropriate

        I'm admin of a 'community' wild apricot plan used for a dance association.

        We have a similar problem that the member is usually the parent (for legal reasons or whatever....18+ to be a member), but they are registering their children in the events. We have a $35 family membership fee, so could be for example:
        - a 19yo dancer with her own membership
        - a parent with one dancer
        - a parent with two/more dancers

        So how we handled it was to have the parent or 18yo+ dancers be the members and add fields such as "participant first name", "participant last name", etc to the event registration forms.

        We collect the $35 and other fees that are "per family" on the membership form, and other fees that are "per dancer" on an event registration forms. A member can register twice for the same event so they can register 2 children if they have 2.

        Doing it this way has the benefit of not needing as many contacts as we would if each participant was a "member", but the drawbacks are that on all the standard reports in wild apricot for events the "member name" is the parents name, not the participant. I don't like that, but I can live with that, because for everything that I need the dancers name, I can use "Export registrants" and customize a report in excel to get a list of dancers because I've collected all the information I need per-dancer on the event registration form.

        I'd like a better way to be able to store the participant information, but the currently available bundle memberships or guest registrations don't work for what I need. Bundle memberships are overcomplicated by requiring different email addresses - that doesn't work for families and it wasn't designed for families, so that's fine. Guest registrations don't work because the member has to register first - in our case (parent/child) the member is usually not participating in events, the child is.

        My idea to have a better system for families registering with one email address would be to store "Participant Information" in the database, in addition to member information. So if I signed up for membership I would also be prompted to click on "Add Event Participant" and I'd be able to fill in their name, date of birth, dance association id#, etc - standard fields being just the name, and the rest customizable. And I could add the same such info for a 2nd child. If the member was the participant (eg, 19yo) they would put their own info as a participant. Then, when I went to register for an event it would ask me "What participant do you want to register?" and I'd choose from a dropdown list of my participants. And then on all the standard reports where it shows the "member name" it should instead show the participant name, or maybe "Participant Name (Member Name)" to show that the participant and the member). I think it would be fair to count 2nd, 3rd etc participants as additional contacts. That would be good for you guys, the way I'm doing it now, there is just one "contact" per family.

        Greg

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