Anonymous
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Many thanks for your comments and feedback in this thread - it was super helpful for us in analysis and design of the feature.
I'm happy to announce that we're working on adding donations to compensate payment processing fees. This feature will be released later this year.Some design decisions I wanted to speak out explicitly:
1. We decided to proceed with optional donations to compensate credit card processing fees as opposed to surcharges/convenience fee.
Main reasons for this is that there are too many regulations around mandatory charges to compensate fees: it's illegal in some countries/states, there are caps on how much you could charge, etc. To avoid all of this legal complications we decided to suggest members to opt-in to compensate processing fees, as opposed to make them obligatory.
All these transactions will be recorded as donations in WA and can be later used for tax deduction.2. You…
An error occurred while saving the comment Anonymous
commented
Allow option where transaction fees can be baked back into ticket pricing same as eventbrite does. all you need to do is check a box in eventbrite and the ticket shows a service fee that is automatically calculated so if tickets are 20/ticket customer pays it and organization still collects 20$/ticket.
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agree here - the problem is then your giving tons of people acccess to full event management... need a door manager role as so many people play that role.
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An error occurred while saving the comment Anonymous
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With eventbrite it integrates events with a simple push of the button (not as a post) but as an actual event on FB. You create an event in eventbrite then push a button for it to create a corresponding FB event. It was incredibly simple and helped drive up attendance at events. It would be great if Wild Apricot did same thing for FB ticket URL just point to WA registration on event... :)
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An error occurred while saving the comment Anonymous
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Its a pain (and clutter) to have to create two levels for same membership level if you want to allow a monthly and annual payment option for it... Would be great if you can configure 1 membership level to be allowed either monthly or annually based on users preference at signup/renewal...
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Dmitry Smirnov
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We consider this as one of candidates for the next year.
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The software is great. The apricot tech team does a great job with enhancements and support.
You do need to change licensing to only qualify members not contacts. do you really think organizations have 100-250 emails for marketing? if they do they cant afford you... Mailchimp is free for up to 2,000 contact distributions. you should at least match that since you sell eliminating this part. maybe tier it some way to compliment member sizing. or as Add on plan.
Licensing model as is just forces every organization with IT resources (or when someone with IT knowledge gets added) to use mailchimp again and keep cleaning up WA database. you are creating a ton of manual work for the IT people that champion on your behalf. They help sell you to organizations.... :)
Please consider revising that license structure.