Robin

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  1. 151 votes
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      63 comments  ·  Wishlist » Account administration  ·  Flag idea as inappropriate…  ·  Admin →
      Robin commented  · 

      @Walt, well stated.

      The methodology of informing customers has many possibilities. The key thing is to actually inform customers of what is in the 12 month and 24 month pipeline (planned and may not be delivered) and to also provide details before implementation as to how it will be implemented so that customers can provide feedback on proposed solutions before they are set in concrete.

      Robin commented  · 

      @evgeny zaritovsky

      While fully understanding the process in the software development world (I have been involved in that for more years than I care to remember) and that there are only so many resources (people, time and money), it is also important that the enhancements being developed are what the customer want the most and not what the architect thinks are the coolest. And with all due respect to the architect (and I have often seen this), the architect does not use the software every day to support the needs of the customers and sadly is often out of touch with these needs.

      Now obviously, I am going to consider some requirements as more important than others and vice versa.

      But we 'the user group' of WA really have very little idea of what is in the pipeline and how it is going to be implemented until it is announced as delivered in the latest release.

      Your team on the other hand as per your post below, do have a plan. And I understand that it is only a plan and that it may not actually be delivered.

      I would however strongly suggest that to be fair to your current customer base, that you publish your tentative development plan of what WA is considering of delivering in the next 12 and 24 months and additionally of any other items in the wishlist if they are still possibly being considered for future delivery or are totally off the list.

      Collectively, we the WA customers give WA a very large amount of $$$ every year and as most of us are not for profits - these $$$ are really very expensive for us, even more so for those of us from outside of the USA who also have to face exchange rates.

      Are you legally obliged to tell us what you are thinking of delivering? NO. Is it the ethical thing to do? YES.

      If you publish this list as a forum item and make sure that you inform ALL users of its existence, you will most certainly get a whole lot of feedback as to what is in the pipeline. It will either verify that what you are planning is what the users want to tell you that you have it totally wrong. Either way - it would be good feedback and if responded to would significantly help to grow your customer base and maybe even more importantly retain your existing customer base. Keeping existing customers is much more cost effective than acquiring new customers to replace those who have left. And while maybe not in these forums, but in the WA Tribe FB page I see way too many comments from people who are saying that lack of certain features are making them look at other platforms.

      Robin supported this idea  · 
    • 20 votes
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        5 comments  ·  Wishlist » Account administration  ·  Flag idea as inappropriate…  ·  Admin →
        Robin commented  · 

        While only the original post and 3 comments - there are already 20 votes for this.

        However no comments from anyone on the WA team as yet.

        I cannot imagine that it would be that difficult or big a code change to count contacts and members separately and to set separate maximums for each for each account.

        Nor should it require any code changes to allow for incremental changes to numbers of contacts or members.

        Maybe to make it really simple - just change the current contact limits on each of the existing plans to be member limits (ie contact assigned to a membership level) and then just allow unlimited contacts (contact NOT assigned to a membership level).

        Robin supported this idea  · 
        Robin commented  · 

        How about implementing a form of 2 tier billing in each plan.

        For example Community plan allows for 500 Members - a member is someone who is in a member level and has the ability to sign in on the site and access pages that are restricted to membership levels/groups

        In addition also allow say 5000 Contacts - a contact is just an email address (with additional custom fields for selection criteria) that cannot sign in at all - ie has same access to as members of the public.

        Also now that all plans (besides free) allow the same number of admins, storage and other features etc, make the billing levels more granular, ie do away with the 'Plans' and allow customers to buy memberships in increments of say 50 or 100 members with the ability to increase the blocks of members at any time and be billed accordingly for the remainder of the billing period.

        Also allow 'contacts' to be bought in blocks (at a much lower rate than members, but by default allow 10 contacts for each member purchased

      • 124 votes
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          52 comments  ·  Wishlist » Emails  ·  Flag idea as inappropriate…  ·  Admin →
          Robin supported this idea  · 
        • 225 votes
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            73 comments  ·  Wishlist » New features  ·  Flag idea as inappropriate…  ·  Admin →
            Robin commented  · 

            123456@pcs.rogers.com as an example, also works in Canada. However not all mobile carriers provide this function. My cell provider (while being a subsidiary of Rogers and using their network) does not offer this.

            In addition for this to work, as well as knowing the member's mobile number, you also need to know their carrier. And good luck with them updating that info when they port to another mobile carrier.

            My recommended solution for this as mentioned earlier is to set up an account with Message Bird and then the message gets sent to 12345@sms.messagebird.com. Message Bird is carrier agnostic.

            Of course the next challenge now is do you want to send ALL emails as text messages? If you do - great - change the members email address to their phone number. But most probably you do not - so then you add an SMS address field to each member record and when you want to send an SMS message - add that field as an additional field. Send your message - wait for all messages to be delivered - then turn off the additional field again. Challenge with this of course is that there is no logging of what messages were sent to any additional addresses.

            Robin commented  · 

            Possible simple method of doing this would be to to route the SMS through a service such as Message Bird. Message Bird as well as providing a web based interface also supports the sending of an email to 14161231234@sms.messagebird.com or group@sms.messagebird.com

            Yes, you would have to have a Message Bird account - but cost of messages - per 160 characters is about $0.01

            Robin commented  · 

            This would be a great option to have - both the sending of a voice file to a phone as a bulk dialler. Ideally customized with the members name and the ability to send a merged SMS text. Great for last minute reminders of events etc. Should use a similar interface to the current email blast interface (macros).

            Robin supported this idea  · 
          • 3 votes
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              4 comments  ·  Wishlist  ·  Flag idea as inappropriate…  ·  Admin →
              Robin commented  · 

              The cookie name is rolc819
              If not signed on at all in the browser - it may not be present
              If signed on and in Public view = Member
              If signed on and in Admin view = Admin

              So in theory, if your browser is closed and you start your browser and go to your site and sign on - you will be in the Public view. Same can be achieved by deleting that specific or ALL cookies. How you do this varies by browser.

              So one possible solution is to open your Admin session in 1 browser (not your default browser) and then your Public sessions in your default browser. That way any links to your site that you click in an email will open in the default browser and after signon you will be in the Public view.

              Now personally I do not like running multiple browsers (unless I specifically want to test how something looks/behaves in that specific browser. I also tend to keep my browser with many tabs running for about a week at a time - restart browser or PC every Saturday morning unless MS forces me to do that during the week for updates (don't you just love Win 10).

              Now my preferred browser is Firefox and I am running the Quantum 61.0.1 (64 bit) version - and one of the features it has is Containers. Well actually it is an extension - Firefox Multi-Account Containers.

              This allows you define as many containers as you wish and then if you open any web page in a selected container - all sorts of things - like cookies are isolated in that container and not visible to any pages in any other containers.

              So does not seem like there is any way to click a link and get it to open in a specific container, so what I do is use the container tool to open a tab in a new container (I call it WA Admin) and then in that tab open my WA Admin session. I also open my Public session in a default container.

              Like this, any signon activity in my default container or any link that I may click will also open as Public.

              Been doing this for about 3 weeks now and is working just great

              Robin commented  · 

              The issue is even worse than that. When you last signed off (or are still logged on) in the Admin view and now you want to test a link to that you are providing in an email to your members by sending a test email to yourself before to all the membership - that link will always take you to the Admin view instead of what the user will get.

              What we really need is that no matter who you are - Admin or not - that irrespective of where you are currently signed on or were last signed on is that clicking on any link to your site (other than a link that will take you specifically to an Admin function) will take you to the public view.

              Just BTW - from some testing done - this is just driven by a cookie - ie when you go to a link (or sign on) if whatever the cookie is - is present in your browser - you get redirected to the Admin view.

              Robin supported this idea  · 
            • 6 votes
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                1 comment  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                Robin supported this idea  · 
              • 52 votes
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                  35 comments  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                  Robin supported this idea  · 
                • 11 votes
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                    0 comments  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                    Robin supported this idea  · 
                  • 20 votes
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                      1 comment  ·  Wishlist » Contacts  ·  Flag idea as inappropriate…  ·  Admin →
                      Robin supported this idea  · 
                    • 7 votes
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                        1 comment  ·  Wishlist » New features  ·  Flag idea as inappropriate…  ·  Admin →
                        Robin supported this idea  · 
                      • 5 votes
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                          0 comments  ·  Wishlist » New features  ·  Flag idea as inappropriate…  ·  Admin →
                          Robin supported this idea  · 
                        • 11 votes
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                            2 comments  ·  Wishlist » New features  ·  Flag idea as inappropriate…  ·  Admin →
                            Robin supported this idea  · 
                          • 58 votes
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                              40 comments  ·  Wishlist » Chapters  ·  Flag idea as inappropriate…  ·  Admin →
                              Robin supported this idea  · 
                              Robin commented  · 

                              Ditto for us - need multiple payment gateways and also multi currency support. Also ability to protect membership data of chapters ie much more granular capability setting for Admins.

                              So far no movement from WA on any of these needs other than 'not happening any time soon.

                              Note that this 'wish' was originally posted by WA almost 8 years ago.

                              I am also researching a replacement solution - currently 6 chapters using WA and on top of that the recent ~30% price hike.

                              We currently have the first pass of our requirements document. Sending it to other chapters today for review and comment.

                              So far have identified about 8 other vendors that may fit our needs.

                              Expect to have comments from other chapters back early next week and will then forward consolidated requirements to above vendors with expection of having their responses by mid May.

                              I would be happy to share all this information with anyone else on this forum - just send me your email address - robinsapiro+wa at gmail dot com

                            • 8 votes
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                                1 comment  ·  Wishlist » Gadgets  ·  Flag idea as inappropriate…  ·  Admin →
                                Robin supported this idea  · 
                              • 10 votes
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                                  8 comments  ·  Wishlist » Gadgets  ·  Flag idea as inappropriate…  ·  Admin →
                                  Robin supported this idea  · 
                                • 85 votes
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                                    59 comments  ·  Wishlist » Gadgets  ·  Flag idea as inappropriate…  ·  Admin →
                                    Robin commented  · 

                                    As an interim workaround for the missing 'Library Gadget' - I have created a forum for meeting minutes. Currently you can add up to 20 documents to a forum topic, so I create a topic in the forum for each calendar year. I only allow select users to create topics and from the Public View - only the owner of the topic can edit (add more documents). Any admin with sufficient authority can edit from the Admin View.

                                    Take care when adding documents as they are displayed in a sequence of first added to last added

                                    Robin supported this idea  · 
                                  • 14 votes
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                                      5 comments  ·  Wishlist » Gadgets  ·  Flag idea as inappropriate…  ·  Admin →
                                      Robin supported this idea  · 
                                    • 24 votes
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                                        3 comments  ·  Wishlist » Gadgets  ·  Flag idea as inappropriate…  ·  Admin →
                                        Robin supported this idea  · 
                                      • 8 votes
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                                          2 comments  ·  Wishlist » Gadgets  ·  Flag idea as inappropriate…  ·  Admin →
                                          Robin supported this idea  · 
                                        • 9 votes
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                                            3 comments  ·  Wishlist » Emails  ·  Flag idea as inappropriate…  ·  Admin →
                                            Robin supported this idea  · 
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