Listserv i.e. ability to submit forum posts by email
Discussions and collaborations between members can currently only be handled online (within forum or blog pages)
Listserv functionality where members can mail-in comments and receive email summaries of all comments
1) The biggest challenge is how to enable this without overloading our servers with email traffic. This can ramp up quickly.
2) We are starting the work on forum email notifications, this handles this need at least partially.
Please review results of our analysis and design:
Post your comments/ideas right here. Until we see major disapproval, this is what we will develop in one of future releases.
Doug Cooper commented
Currently our organization has to use Google Groups for intra-committee emails/discussions, as there is no equivalent option available within WA. This becomes a major headache when one has members self-editing their personal profiles, including, for example, committees of interest. We have to periodically compare many committee interest checkboxes for our members to the mailing lists on our admin managed Google Group lists. Huge headache reconciling the two and thus a major impediment to prompt response to the selected preferences of new, continuing or departed members. The best workaround to your so limited email system is to set up group or committee specific email templates, each with a BIG button for "REPLY TO GROUP HERE". That button can have a group or committee specific email address that goes to all who have made the self-selection in WA. Any further replies to the replies then, of course, go just to that specific selection. This might work, but is cumbersome for the committee chairs, etc. So, please brainstorm on how to incorporate a more equivalent function to Google Groups!
Robin Sapiro commented
So original post of this idea was from a WA team member in 2008 (almost 12 years ago). Then a proposed solution by another WA team member in 2016 (about 8 years later) and about 4 years ago.
Walt - do not hold your breath for anything here.
What I would suggest is that to create a free workspace on Slack.
You control who is invited to that workspace and can have any number of channels on different areas of interest. You can have public channels (public within the workplace) that any member can follow or private (that only explicitly invited members can follow).
Anyone can post/view in channels that they are members of and responses to individual posts are threaded below the original post.
Slack can be accessed from any device (mobile or desktop) or thru a browser, but the actual App works better than a browser. If anyone is already using the Slack App - just add in the additional workspace.
I already have my groups Slack workspace and have added a few trial members. Today is the day that I will be adding in my remaining members
BTW - some folks might suggest using a Whatsapp group. However Slack is a corporate grade application and much more robust than Whatsapp (and who wants to be using a Facebook owned app anyway and still expect any sort of privacy)
My club president just asked me to provide a facility for members to exchange needs and thoughts during the pandemic, while we are all staying home and our club is shut down. All I could offer is the forum, which as discussed for many years does not fill the need.
Here's what would:
1. Include full text of posts in Immediate forum notification emails.
2. Include a link marked "To reply to this post ..." that goes to the post.
3. Tighten the subject line to feature the topic subject and remove unnecessary words.
4. When a user posts, automatically subscribe them to that topic with frequency Immediate.
5. Default topic subscriptions to Immediate instead of Daily.
These are from my post three years ago.
Is this something you would be willing to prioritize in the next release, to support your customers and our members at this incredibly stressful time?
I agree with anonymous on 10/6/19 - this is our number one request, and seems critical to support. We are looking for alternatives to Wild Apricot as our members need to have email communication, vs. forums.
This is the number one request for a feature from our members and is currently driving us to consider alternatives to Wild Apricot.
What is the latest on this, clearly there is a huge demand for this functionality?
james Millar commented
This functionality is a "must have" for us. Members are currently communicating with each other by email, and are unlikely to change their workflow to accommodate the limitations of the WA platform.
Glen Parker commented
Yes, our organization could use this function.
Kerry Mueller commented
Yes, please add this functionality. One way to to keep from being overloaded with traffic is to perhaps limit the number of emails per month for an organization, based on size.
I agree with the recent posts about a mobile solution not being a good replacement to listserv capability for our membership.
I'm incredibly frustrated with Wild Apricot in regards to handling this feature request. It seems that users are ignored despite the popularity of this item. And now communication is cut off yet again with the promise of a different solution that can't be discussed further. This request has been around since 2008?!?
My prior comments have been ignored, including the request for a small workaround of the entire text of a post to be included in e-mail notifications. My guess is that this comment will again go unanswered.
Scot McConnachie commented
I would also add that putting all such communications into a mobile app does nothing to show our organization's vitality to potential members who will be looking at our organization on the web.
Relying on an app that those parties will not install or cannot use simply creates a barrier to entry.
I have to agree wholeheartedly with everything Walt said. A mobile solution is no solution for my organization's user base. We need a simple, straightforward listserv functionality soon in order for Wild Apricot to remain our service provider. As noted by others in this forum, I don't understand why this is difficult for Wild Apricot when other SaaS providers have been able to implement it.
Thanks for the clarification, Dmitriy.
I would strongly encourage you to first design a solution based on the original suggestions to expand forums to provide listserv functionality.
Then you can find more modern ways to implement or extend that forum functionality in the mobile app.
Why do I suggest this? Younger people these days - speaking generally - use texting and messaging apps to communicate. Older folks still use email and many do not take full advantage of smartphones. Lots of people use forums. All of these groups of people are represented among your WA end users.
If you begin a new design based on mobile functionality, you will cut off a large portion of your end user base.
So first fix the shortcomings of the functionality you already have, before doing something entirely new - even if it is more interesting.
I mean that the team I work with (mobile development team) is going to invest resources into solution, which will allow to organize communications with the help of our mobile applications. We are still in the process of forming that solution, so I can't provide more details.
Dmitry, what do you mean by "we mostly think about mobile solution instead of direct implementing listserv"?
Do you mean you are prioritizing resources for the mobile app now and deferring listserv?
Or do you mean that you plan to provide a mobile solution in the place of listserv?
yes, please let us know where this stands....
GGTC Web Director commented
@Dmitry Smirnov this is basic website forum function that's been around since the advent of the website forum in the 1990s.
I don't see mobile solutions anywhere near the 222 votes and 148 comments (dating YEARS back) asking for listserv.
My suggestion is this: listen to your client feedback and get the basics right first.
Quite frankly my members are having a bit of buyer's remorse over switching to Wild Apricot from ClubExpress because ClubExpress got basic features like these implemented.
We started analysis of solution, which will allow to work with communications in more modern way. We are going to address needs related to working with forums as well. However we mostly think about mobile solution instead of direct implementing listserv.
John Bloomfield commented
Is there any update on this? We would really like to implement this on our website as it would be a major bonus for our members!
Matt D'Ercole commented
I, too, would like an update on the status of this feature. Is it still on the roadmap?