Adding to this, retention by way of building online community is essential for non-profit community organizations. We need to give members access at to discussions at their fingertips, the member app would be great. We get so many people saying they get fed up having to log in each time, especially on the iPhone as it does the face recognition as an extra step. Please add the plain text option urgently, thank you.
Please can you update us on this? Our members are starting to complain about the multi-step process to access the forum, having to log in to the website then find the forum before commenting. We used to have more of a listserv discussion, Bigtent, and our online community interaction has declined significantly since we switched over the WA.
It would be good to understand the strategic vision for WA as the online engagement across communities is vastly overlooked? Everything else is wonderful, however, the lack of functionality in this area is starting to hurt our 77yr old organization.
Two things would help:
1. Allowing admin to opt members onto email updates from the forum.
2. Having a text version of the forum on the member app.
Here is a recent member comment from a survey we ran:
LexFUN does a lot for its members - thank you! But a sore point is the Discussion group. A better Discussion group format where it's actually easy to send messages and reply to messages would be hugely helpful. The level of discussion and information/questions being posted has really gone down. With the old BigTent, I got daily email digests and could reply to someone's post with one click from the email - the person's email address was embedded into the email digest. With the current WildApricot/LexFUN process, I have to remember my login, then login to those websites, and then reply. It's multiple clicks and not user friendly. If I post any query to the Discussion group, I'm then depending on someone else to go through the entire process to reply.
I would like our members to be able to access the WA forum through the member app
I completely agree that branding is required on the app. I also requested that it includes a link to the main website as there is so much more information for members on there. I was advised that a URL link would be included in the next release so would be keen to understand when that will be?
As we all know, engagement in our online communities is key to retain and attract members and the app should emulate the web function as much as possible - or at least link to it. I also requested that the forum is included on the app - see wishlist topic https://forums.wildapricot.com/forums/308932-wishlist/suggestions/32977381-new-member-app-include-an-option-for-members-to
Please, please, please add this function. We have less than a third of our base subscribed to forum updates as people just forget to do it and our members are missing essential community news as a result.
What is the update on this? Will admin be able to subscribe members to forums in the near future?
Can anyone suggest a 3rd party forum that can be embedded?